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Rechargeable In-Ground Fence™ Collar

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4 Customer Reviews

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4 reviews
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Rating
20/
20%
Not stable8/31/17
by
I have owned this system for a yr and run 3 collars on it. At first it worked great 4 months in a collar stopped working it would show red light like charging but would never come on so i purchased another one 130 bucks (wow) with in weeks same thing to my other one called tech support this time they walked me theough how to turn it on (at this point i laughed at the begining of the call i stated i have had the system a year) they told me it must be broke and buy a new one. Well broke to me is nothing working but i have red light on charging and stays red for hours 8 to be exact on both of them so this is trash and do not expect help from tech support. The collars swell if it gets wet also

PetSafe Response

Thank you for taking the time to share your review, Danny. We are so sorry to hear you have been having trouble with your collars.

We do want you to have a positive experience with our products and want to help! We would like to gather some more detailed information to provide the most helpful and accurate troubleshooting. Please reach out to our Customer Care Team at 1-866-738-4379 for assistance.

Rating
20/
20%
Cheap5/2/17
by
Seems that collars work well when they work. Just over a year with our collar and now it doesn't charge. Very expensive for something that carries bad reviews I wish I had looked at reviews before purchasing

PETSAFE RESPONSE

Thank you for taking the time to review the Rechargeable In-Ground Fence™ Collar, Jared. We can understand how it would be terribly frustrating to have a collar that is not holding a charge after such a short time. Please know that this is not proper function as the battery typically lasts about 3-5 years if it is not over-charged or under-charged. We will reach out to you privately for further assistance so that we can ensure that you have a fully-functional collar for your pup.

Rating
20/
20%
by
These collars fail without notice and the warranty is short. Beware. Luckily my dog is well behaved and has only been wondering a short distance beyond the fence line. I don't think his collar has been working for the past month, I had to test it on myself to confirm.

PETSAFE RESPONSE:

Thanks for taking the time to leave your review, Alex. We're sorry to hear that your fencing collar is having issues and we want to help you get it working again! This system carries a one year warranty and we may be able to get this resolved with some troubleshooting. If the collar isn't working at the wire, then it will be necessary to perform a systems test if you haven't done this already. We've included the steps to this test at the bottom of this message for your convenience. We're reaching out to you privately so we can work together to resolve this, but you can also reach us at 1-800-732-2677 for troubleshooting and warranty support, Alex. We want to help you get the most out of your system!

http://www.petsafe.net/support-topic/what-is-the-short-loop-test-and-how-is-it-done

Rating
40/
40%
by
This is a great system. Too bad the collars are so cheaply made. One of the transmitters fell off of the collar somewhere in our yard. We have 2 dogs and they like to play and run around so who knows where the piece went that attaches it to the collar. Guess we'll have to purchase another one....for $160.00....What a rip off. The extra bad news is that we now have a 3rd dog...Two collars @ 160.00 each is totally unreasonable. Cheaper to buy a whole new system.
Bottom line is the quality is ok if you have dogs that just lay around all day.

PETSAFE RESPONSE:

Thank you for your feedback, Audrey. We're sorry to hear that your collar device has gone missing! Please know that this is not normally what we see with this system. We would like more information about your experience. Please reach out to us privately so we can work with you to find a good solution!

It is worth mentioning that these types of collars are designed with removable probes in order to change the probe length or switch out the strap. While the probes normally hold tight without issue, they can loosen with regular usage so it is recommended to tighten them regularly. Since the collar device is held onto the strap by the probes, this may help to avoid this type of issue going forward.