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Spray Commander™ Remote Trainer

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I have had this collar about 6 months, it stopped working. Bought new batteries and replaced them, and it still doesn't work.

The collar and remote have not been dropped, chewed on, there is no reason for this. I'm very upset, that something that worked so well, now doesn't work at all.

It won't even beep, when that button is activated. Very disappointed, that I spent the money for something that has such a short life.

​PETSAFE RESPONSE: We are sorry to hear of the issue you are experiencing with your Spray Commander™ Remote Trainer. We can understand how frustrating it must be to have a product not function after such a short period of time, but we are happy to help! We recommend to ensure your collar is also powered on and filled properly. If these steps have been taken, and your device is still not working properly, please contact our Customer Care Center for troubleshooting and replacement assistance at 1-800-732-2677.

The spray commander was recommended to us by a behaviorist to help break our dog from chasing our horses, as well as several other unwanted behaviors. The trainer was a great solution and was very effective. Receiver worked very well for approximately 9-10 months of intermittent use and then it quit taking in the citronella. Even after numerous battery changes and checking to be sure that the spray opening was not clogged, we were unable to get the unit to work again.

PETSAFE RESPONSE: We are sorry to hear that you've had trouble with your Spray Commander® Remote Trainer. Often times we find success with ensuring the spray can is held upright, and not at an angle when filling. Also, by pressing firmly on the spray can, we can create a good seal to prevent any spray from leaking as it fills the device. If after these steps, your spray collar still leaks, please call our Customer Care Center at 1-800-732-2677 so that we may provide further troubleshooting assistance.