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Spray Commander™ Remote Trainer

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6 Customer Reviews

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6 reviews
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Rating
100/
100%
by
I adopted my 7 year old Pomeranian and I could not walk more than two feet away without him going nuts; barking, jumping and all together acting crazy. He ran out the door twice and it took me a long time chasing him to get him back. After just, literally, minutes in training time, he now is relaxed when I go outside without him and I now walk him off leash and he never goes more than a few feet away. He comes when called and heels when instructed. The Spray Commander has completely change the the relationship I have with my dog, it is much, much more enjoyable.

PETSAFE RESPONSE

We are so glad to hear that the Spray Commander™ Remote Trainer has improved your relationship with your Pomeranian, Tim! We strive to make products that will make every day life for people and their furry friends stress free and easy going, and we are so happy to hear your story.

Rating
80/
80%
by
Worked great on border collie puppy right up until the moment she ate it! Requesting replacement parts.

PETSAFE RESPONSE: We're sorry to hear your pup didn't love the Spray Commander™ Remote Trainer as much as you did, Tom! It looks like you may have already been in touch with our Customer Care Center. if you still need any assistance with your trainer, please give us a call at 1-866-738-4379 and we'll be glad to help!

Rating
60/
60%
by
Product works well for what it is - with 1 major caveat: The remotes are not individually paired with the collars. Any remote will apparently operate any collar. I ordered 2 of these for our 2 dogs but quickly discovered that you can't individually correct either dog since each remote activate both collars. Makes it impossible to selectively correct the dog that is misbehaving. Returning both collars.

PETSAFE RESPONSE

Thank you for sharing your experience. The Spray Commander™ Remote Trainer typically comes with the same ID code, we apologize for the inconvenience. To obtain a trainer with an alternate ID code so that the remotes do not control both collars, please give us a call at 1-800-732-2677.

You may find it helpful to know that we have a trainer that can operate 2 collars separately which can be seen here :

http://store.petsafe.net/remote-spray-trainer

The additional collar can be purchased through our Customer Care Center directly at the phone number listed above.

Rating
80/
80%
by
First one broke after 30 days and company replaced it free of charge. 2nd one lasted 5 months and a plastic piece fell out from batter cavity. Just ordered number 3.

PETSAFE RESPONSE

We are sorry to hear of the issue you are experiencing with your Spray Commander™ Remote Trainer. We can understand how frustrating it must be to frequently need replacements. Please know that this is very unusual. We would like to find a solution for you. Please give us a call at 1-800-732-2677.

Rating
60/
60%
by
I have had this collar about 6 months, it stopped working. Bought new batteries and replaced them, and it still doesn't work.

The collar and remote have not been dropped, chewed on, there is no reason for this. I'm very upset, that something that worked so well, now doesn't work at all.

It won't even beep, when that button is activated. Very disappointed, that I spent the money for something that has such a short life.


​PETSAFE RESPONSE: We are sorry to hear of the issue you are experiencing with your Spray Commander™ Remote Trainer. We can understand how frustrating it must be to have a product not function after such a short period of time, but we are happy to help! We recommend to ensure your collar is also powered on and filled properly. If these steps have been taken, and your device is still not working properly, please contact our Customer Care Center for troubleshooting and replacement assistance at 1-800-732-2677.

Rating
40/
40%
by
The spray commander was recommended to us by a behaviorist to help break our dog from chasing our horses, as well as several other unwanted behaviors. The trainer was a great solution and was very effective. Receiver worked very well for approximately 9-10 months of intermittent use and then it quit taking in the citronella. Even after numerous battery changes and checking to be sure that the spray opening was not clogged, we were unable to get the unit to work again.

PETSAFE RESPONSE: We are sorry to hear that you've had trouble with your Spray Commander™ Remote Trainer. Often times we find success with ensuring the spray can is held upright, and not at an angle when filling. Also, by pressing firmly on the spray can, we can create a good seal to prevent any spray from leaking as it fills the device. If after these steps, your spray collar still leaks, please call our Customer Care Center at 1-800-732-2677 so that we may provide further troubleshooting assistance.