This snap-on closing panel fits the Plastic Pet Door, Extreme Weather Pet Door™, and Panel Pet Door Insert. The closing panel is convenient for those times when limiting your pet's access in and out of the home is necessary.
First, it is too difficult to get off. Second, it broke, probably from being too difficult to get off. Third, our 45 pound dogs can push it out, which is another reason it could be broke. Fourth, because it is so poorly designed, it should not cost $25 for me to replace it. I would not recommend this system until the cover is improved. Considering finding a different system myself instead of replacing the cover.
We are sorry to hear that your closing panel is difficult to remove! There is a bit of a trick to using this particular closing panel. The best way to remove it is to first place both your thumbs near the center of the closing panel. Then, with your thumbs kept in place, grab the two handles on the sides of the closing panel. When you have a grip on them, press into the center of the closing panel with your thumbs and at the same time pull out on the handles. It should pop right off. To secure it on properly, simply repeat this process in reverse.
It is possible that we can offer some helpful tips to keep the closing panel properly in place, and to reduce the risk of your pup's pushing through. We appreciate all feedback and we will be reaching out to you privately for further assistance!
very disappointed , seems many other reviews have the same issue. My 10lb Chihuahua can pop this off. do not recommend this product !!!
Thank you for taking the time to share your feedback, Amy. We're sorry to hear that your Snap-On Closing Panel does not stay secured to your door. We're happy to see how we can help. It may help to press on the center of the closing panel with your thumb when putting it on your door. Once the edge of the closing panel is seated around the frame of the pet door, you can release pressure on the center and then press forward with your fingers around the edges so that the center pops back out. This will usually create tension that allows the closing panel to stay in place. If not seated this way, it may sit on the frame without being fully secured. We've reached out to you privately, but you can also contact us at 1-800-732-2677 for further support!
I was just awaken by the sound of my cat detaching this cover. Much to my disappointment the cover is now broken. This was the first time I had utilized the cover as a relative is staying with us who is allergic to cats. EXTREMLY DISSAPOINTING! I log onto purchase another (which I will have to reinforce to keep him out) to see a replacement is $15...really. Cardboard and duct tape it is :(
We are sorry to hear that your cat was able to break the Snap-On Closing Panel Pet Door Cover, Jim! This panel fits perfectly on one side, but if it is placed on the wrong side of the door it may be easier to pop off as it needs to attach to the grooves on the frame. We will reach out to you privately for a solution as we want to do all that we can to ensure that the door and panel work well for your cat.