This snap-on closing panel fits the Plastic Pet Door, Extreme Weather Pet Door, and Panel Pet Door Insert. The closing panel is convenient for those times when limiting your pet's access in and out of the home is necessary.
This cover has been effective for keeping my mini schnauzer and toddler in the house. When we first purchased the door, there was a learning curve for getting it properly on and off. When not snapped on properly, it's totally ineffective, though it will appear to be on. In fact, we were initially so disappointed that we added Velcro strips to secure it to the door. We soon realized there was a technique to snapping the door in place. (Hook one side on, then press the other on, bowing the cover slightly if necessary). Properly snapped on, it is a tight fit. Removal isn't intuitive because you need to press the center of the cover to bow it and then unhook the sides to snap it off. I do suspect a motivated adult could kick it in from the backside, so perhaps a very large dog could ram it off, too. Adding a second cover to the other side could minimize this vulnerability.
My 12 month old grandchild pops this cover right off and walks out door..
Needs to have cover like the aluminum ones you install yourself that have a cover that slide down in place.. Snap on is not secure at all..
PETSAFE RESPONSE :
I apologize that this closing panel has failed to meet your needs and expectations! Please know that your comments and the details of your situation have been passed on to the appropriate teams for review and feedback. The closing panel is provided for aesthetic and energy efficiency purposes and is not intended as a security device. Depending on the door you have, it may be possible to have 2 closing panels in place, one on the inside and one on the outside, to help prevent your grandchild from leaving at his or her leisure. To find out more please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.
Pet Safe please please please discontinue this door. It was a good theory but listen to your customers! It doesn't work. You'll spend 15 min trying to get the darn door secure, only to have your little pup come knocking it down with ease. Very disappointed you continue to sale. It only makes you look bad.
Now, call me crazy, but offer your customers a decent alternative with out a ne cut out or door. Simply a panel frame that you can secure (screw) around existing frame that uses the same groove /sliding / telescoping technology that people love you for. I can even design it for you! Do right by your customers please!
On a positive note the young lady I talked to in customer service gets "*****"! But she can't fix a stupid design (no offense).
We're sorry to hear that you've had so many problems with this closing panel, Joseph! Please know that your comments and the details of your situation have been passed on to the appropriate teams for review and feedback.
There is a bit of a trick to using this particular closing panel. The best way to remove it is to first place both your thumbs near the center of the closing panel. Then, with your thumbs kept in place, grab the two handles on the sides of the closing panel. When you have a grip on them, press into the center of the closing panel with your thumbs and at the same time pull out on the handles. It should pop right off. To secure it on properly, simply repeat this process in reverse.
If you try this and are still having issues with the panel, please give us a call at the number 1-866-738-4379 and we'd be happy to see what else we can do to assist you!