This snap-on closing panel fits the Plastic Pet Door, Extreme Weather Pet Door, and Panel Pet Door Insert. The closing panel is convenient for those times when limiting your pet's access in and out of the home is necessary.
Pet Safe please please please discontinue this door. It was a good theory but listen to your customers! It doesn't work. You'll spend 15 min trying to get the darn door secure, only to have your little pup come knocking it down with ease. Very disappointed you continue to sale. It only makes you look bad.
Now, call me crazy, but offer your customers a decent alternative with out a ne cut out or door. Simply a panel frame that you can secure (screw) around existing frame that uses the same groove /sliding / telescoping technology that people love you for. I can even design it for you! Do right by your customers please!
On a positive note the young lady I talked to in customer service gets "*****"! But she can't fix a stupid design (no offense).
We're sorry to hear that you've had so many problems with this closing panel, Joseph! Please know that your comments and the details of your situation have been passed on to the appropriate teams for review and feedback.
There is a bit of a trick to using this particular closing panel. The best way to remove it is to first place both your thumbs near the center of the closing panel. Then, with your thumbs kept in place, grab the two handles on the sides of the closing panel. When you have a grip on them, press into the center of the closing panel with your thumbs and at the same time pull out on the handles. It should pop right off. To secure it on properly, simply repeat this process in reverse.
If you try this and are still having issues with the panel, please give us a call at the number 1-866-738-4379 and we'd be happy to see what else we can do to assist you!
The door is exactly as described. It snaps on and off. It is a bit tight initially, but needs to be. Shipping was fast. So disappointed that the company feels the need to charge such an exorbitant price for a piece of plastic. It cost me $30 with shipping for a large cover that probably costs 10 cents to manufacture. I'm all about companies being profitable, but this is no where near a fair price. But since I cannot fabricate my own, I guess I'll pay what I have to!
Have had to continue to purchase replacements as this product continues to crack and break. The replacements are very hard to remove when first used. After much use the panel gets too stretch and barely stays on the door. I would not recommend this type of dog door/cover. A dog door with a slide in/down insert to close the dog door would be a better design to go with.
PETSAFE RESPONSE: We are sorry to hear of the issues you've encountered with your Snap-On Closing Panel and we can understand your frustration. Please know that this product is backed by a 1 year warranty, and we would be happy to offer assistance! For more information, please contact our Customer Care Center at 1-800-732-2677.