This snap-on closing panel fits the Plastic Pet Door, Extreme Weather Pet Door™, and Panel Pet Door Insert. The closing panel is convenient for those times when limiting your pet's access in and out of the home is necessary.
I have had many doggie doors throughout my life and this is by far the worst design when it comes to the cover. My dogs can remove the cover easier than me. What happened to the good old slide down covers that lock in place? I have had to order two covers, one for each side just to try and keep my dogs in or out when needed.
We're very sorry to hear about the issues that you've had with your Snap-On Closing Panel, Asha! The best way to secure this particular closing panel to the door is to first grab the two handles on the sides of the closing panel. When you have a grip on them, press into the center of the closing panel with your thumbs and at the same time pull out on the handles. While doing this, push the panel onto the front of the door frame and slowly stop pressing in with your thumbs. The sides of the closing panel should secure to the edges of the pet door frame.
If the panel seems to be properly secured to the door, but is still able to be knocked off the frame easily, please give us a call at the number 1-866-738-4379 and we would be more than happy to help in any way we can!
This type of pet door was installed for my sister's dogs to use. She has not been able to use the plastic cover at all. I have tried to help her remove the cover, but it is difficult for either of us to get down on the floor to hold & press in with thumbs while snapping off the edges as you suggest. I have ripped my fingernails off down to the quick twice trying to snap this darn cover off. Who designed this? I own 3 metal sliding cover pet doors and have never had a problem. We are now going to have to pay someone to replace this defective item. (Also installed cat door...same problem.)
PETSAFE RESPONSE: Thanks so much for providing us with your feedback on the closing panel, Jane! We appreciate your taking the time to provide us with your views on the Snap-On Closing Panel Pet Door Cover. One thing you may wish to do if you have not done so already is check that the interior frame of the pet door is on the inside. Depending on the style of pet door you have, it's possible the door has been installed "backwards" and this might be the cause of the issue you are experiencing. If you try this and continue to have any difficulties with either of your pet doors, please give our Customer Care Center a call we'll be happy to see how we can help! We can be reached by calling 1-866-738-4379. We are available Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern and on Saturdays from 9:00 A.M. to 5:00 P.M. Eastern,
The dog door itself was great in helping keep out the wind. What isn't great is the cheap designed plastic snap on cover. More times than not I must kick it from the other side to help get it popped off. You have to about do the same thing when you want to snap it on. Good thing I don't need to do that often!
There is a bit of a trick to using this particular closing panel. The best way to remove it is to first place both your thumbs near the center of the closing panel. Then, with your thumbs kept in place, grab the two handles on the sides of the closing panel. When you have a grip on them, press into the center of the closing panel with your thumbs and at the same time pull out on the handles. It should pop right off. To secure it to the door properly, simply repeat this process in reverse.
If you try this and are still having issues with the panel, please give us a call at the number 1-866-738-4379. We are available from 8 AM-8 PM EST and 9 AM-5 PM EST on Saturdays.