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Simply Clean® Litter Box Conveyor Motor Repair Kit

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7 Customer Reviews

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7 reviews
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Rating
40/
40%
by
I have had multiple PetSafe litter boxes for years. I've tried other brands and this box works better----when it works.

I've noticed that both the conveyor and bowl motors do not last as long as they used to. I used to get a couple years worth of use out of them. Now, I'm lucky if they last 1 year. They aren't hard to replace, it's just the added expense on a product that was already pretty pricey.

I wish PetSafe would go back to whoever was manufacturing their motors a few years ago.


​PETSAFE RESPONSE:

We're sorry to hear that you've run into so many issues with the Simply Clean motors! Keep in mind that our motor repair kits are covered by a one-year warranty, so we can typically get those replaced for you at no charge. It's very likely that we may be able to find out what's causing them to fail and avoid that problem in the future; please give us a call at the number 1-866-738-4379 and we'll be glad to help out in any way we can!

Rating
100/
100%
by
I most definitely recommend this product!! I have 3 cats that are indoor/outdoor cats. I have had my Simply Clean for about 3 years now and I absolutely love it! I have only replaced the bowl motor, about 1.5 years into having it. now a year later I'm having to replace the conveyor motor. I feel that's not bad for how long I have had it and the fact that it does run 24hrs, 7 days a week, 365 days a year!! I enjoy the fact that I don't have to scoop or clean this litter box the same as a traditional litter box. **It definitely keeps the litter box odor away**.

**A great product for RECYCLING your plastic shopping bags!!

Rating
40/
40%
by
The overall design of the litter box is great, it keeps you from having to deal with the scooping/cleaning of the box. The motors for the conveyor and the bowl don't last long at all. I have had the Simply Clean litter box for probably close to 6 years now. I have had to replace the motors at least 10 times since then.

They said the motors were improved, which I can notice a little difference, but they still don't last long. I am now having to replace both motors yet again. I even have the power switch on a digital timer so that the bowl isn't constantly rotating and the conveyor isn't constantly climbing- that seemed to help some, but still... the motors don't last long at all.

PETSAFE RESPONSE: We appreciate you sharing your thoughts with us on the motors for your Simply Clean® Automatic Litter Box, Rebecca. We see where you've had your Simply Clean Litter Box for some time now. As the motors have been recently redesigned, there may be some factors which are contributing to an on-going issue. If you would like to call our Customer Care Center at 1-866-738-4379, we'll be happy to see how we can help! Additionally, please know that the motors for your Simply Clean® Automatic Litter Box do come with a one year warranty when purchased.

Rating
80/
80%
motor7/6/16
by
My husband and I have had this litter box for about 2 years now. We love it! The only issue we have is that we are having to buy a new motor for the conveyor and a new motor for the bowl about every 6-8 months. They seem to rotate which one goes out. Unfortunately this last time that we ordered a new motor for the conveyor, the motor instantly overheated. We really don't want to have to buy a whole new one because that's a waste of $15 since we just bought this one. We are going to have to though if this doesn't stop overheating.


​PETSAFE RESPONSE:

We're sorry to hear about all the issues you've run into with your Simply Clean motors, Michelle! Please keep in mind that the motor repair kits come with a one-year warranty that covers issues such as this one. Please give us a call at the number 1-866-738-4379​ and we would be more than happy to help get you back up and running!

Rating
80/
80%
by
My motor came much quicker than I expected which was wonderful! However, it came in a good sized box for something so small with one single bubble thing for padding...tons of empty space..well the motor, screws and parts were all loose and the motor was dinged up pretty badly. I was afraid it was broken and wouldn't work. I installed it - very easy! It is working so I am relieved.

I would highly recommend shipping in a much smaller box and use a decent amount of padding. this thing was beat up bad because it was not really padded at all in a large box.

Rating
80/
80%
by
Overall the motors for the Simply Clean box can last a fair time, when we first got this box we had 3 cats, that was about three years ago and I've had to replace them once. The cost of replacing the motors is considerably less than having to get a whole new box and it is pretty simple to do.

Rating
40/
40%
by
The original conveyor motor lasted about 3.5 years, the replacement one only lasted 6 months before it started acting up. I had to just order a new one now, so I hope the newest replacement conveyor motor is more hardy than the last replacement one was. I really want to continue being able to use the litterbox because it works well when it's running, but don't want to have to replace the conveyor motor every 6 months.

​PETSAFE RESPONSE:
Thank you for your feedback, Caroline! We're sorry to hear that you've had issues with the replacement motors. Please know that the motor repair kits come with a one-year warranty and chances are that we can replace it at no charge if it stops working within that first year. If you ever need to make a warranty claim, please give us a call at 1-866-738-4379​ and we'd be more than happy to help you out! Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.