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Simply Clean® Conveyor Motor Repair Kit

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3 Customer Reviews

67% 100% 3
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%
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3 reviews
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Rating
80%/
80%
by
My motor came much quicker than I expected which was wonderful! However, it came in a good sized box for something so small with one single bubble thing for padding...tons of empty space..well the motor, screws and parts were all loose and the motor was dinged up pretty badly. I was afraid it was broken and wouldn't work. I installed it - very easy! It is working so I am relieved.

I would highly recommend shipping in a much smaller box and use a decent amount of padding. this thing was beat up bad because it was not really padded at all in a large box.

Rating
80%/
80%
by
Overall the motors for the Simply Clean box can last a fair time, when we first got this box we had 3 cats, that was about three years ago and I've had to replace them once. The cost of replacing the motors is considerably less than having to get a whole new box and it is pretty simple to do.

Rating
40%/
40%
by
The original conveyor motor lasted about 3.5 years, the replacement one only lasted 6 months before it started acting up. I had to just order a new one now, so I hope the newest replacement conveyor motor is more hardy than the last replacement one was. I really want to continue being able to use the litterbox because it works well when it's running, but don't want to have to replace the conveyor motor every 6 months.

​PETSAFE RESPONSE:
Thank you for your feedback, Caroline! We're sorry to hear that you've had issues with the replacement motors. Please know that the motor repair kits come with a one-year warranty and chances are that we can replace it at no charge if it stops working within that first year. If you ever need to make a warranty claim, please give us a call at 1-866-738-4379​ and we'd be more than happy to help you out! Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.

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