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Simply Clean® Bowl Motor Repair Kit

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40% 100% 7
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7 reviews
5 star
0
4 star
1
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1
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You're reviewing: Simply Clean® Bowl Motor Repair Kit
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Rating
20%/
20%
Buying every three months, 11/25/14
by
Quality sucks. The box is used by a single 5-6 pound Siamese and I am either replacing the top motor or the bottom one constantly! I have looked online for a different brand motor with the same rpm, but no luck yet as I have not less than ten of the plastic set ups with screws. I keep hoping I can piece something together to but not yet. I think a record player motor on the old 16 rpm may still be too fast. Hope springs eternal because my wallet isn't and they always die at 90 days, never under 30 days. Sigh. Wouldn't buy again.

Also, as tiny as she is, there still isn't that much space for her to stand, dig, and go with the big cover in the way. I think a big cat would pee all over it. She is in a separate room and I have never let my big fellas use it. They use a cat genie.

PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Simply Clean® Bowl Motor Repair Kit! These kits are backed by a 1 year warranty, and our Product Experts are standing by to help offer troubleshooting and replacement assistance. Please contact our Customer Care Center at 1-800-732-2677 so we may help find a solution.

Rating
40%/
40%
Needs to be more robust, 11/24/14
by
We bought our box three years ago and the bowl motor shredded the teeth off the gears in months. At that point there was no replacement part available. It got tossed in the corner of the basement and forgotten about. I was about to toss it to the curb and eat the $100 spent on when my wife came across parts newly available. We ordered a new bowl kit, it sat again before fixing it and now 5 months after getting it up and running, the gears are stripped out again. I disassemble weekly and vacuum under the bowl and around the motors.

Suggestion: make all the gears out of metal or plastic- the metal gear on the motor tears the teeth off the plastic bowl gears.


PETSAFE RESPONSE: Thank you for sharing your experience with the Simply Clean® Bowl Motor Repair Kit. We are sorry to hear of the issues you have with your litter box, and we would be happy to help! Please know that the replacement motors are also backed by a warranty, and our Product Experts are standing by to offer troubleshooting and assistance. To prolong the life of this product, we recommend that it be used for no more than 2 cats 12lbs or less because this can often create more stress on the motors and cause the problems that you are experiencing. For more information, please contact our Customer Care Center at 1-800-732-2677.

Rating
80%/
80%
Nice product, some thoughts to help reliabilty, 9/18/14
by
I have 2 of these boxes, both about 2-3 yrs old for a 3 cat household. I have replaced 1 bowl motor and 1 conveyor motor. For all of the people stating the motors have a short lifespan here are a couple tips that will help.

1. Add a guard around the top of the bowl that extends to the base to prevent litter from getting under the bowl. I use a piece of thick black drawer liner that is held onto the bowl cap with Velcro so it can be removed for cleaning. Extend the liner material from the top of the box to the floor as it does not rotate. By attaching it to the bowl top rail, the bowl can spin behind the liner. Just run the liner from the edge of the conveyor around to the other side of the conveyor. This will keep it silent and prevent break downs.

2. Run the litter box on a timer. As it is a continuous cleaning box, it never shuts off. Not many motors will run 24 hours a day for years in this price range. I run mine 6 hours on and 6 hours off. This keeps the motors cooler and also give the box to fully clean itself.

Hope this helps. Over all a great product that takes the mess out of the litter box. I use plastic grocery bags in the waste tray so to empty i just grab the bag handles and throw the mess away. Customer service is top notch and with a little love, the box will last a very long time.

Rating
40%/
40%
Poor part quality, 9/17/14
by
I own 3 of these machines and have been thinking about a fourth, but right now I am not going to purchase more until this issue gets solved. one of my units is still working perfectly since the purchase at the end of July, one is making a grinding noise on the conveyor motor, and the third is having bowl motor issues, and will need a motor soon I suspect. It's a great concept, especially for smaller cats, but the quality of the parts just don't cut it. with 2 out of my 3 machines having problems, I am less than happy. Especially with what I paid for them.

They need a better motor, the current ones are junk!


PETSAFE RESPONSE: We are sorry to hear that the Simply Clean® Bowl Motor Repair Kit has failed to meet your expectations! Please know that this product is backed by a 1 year warranty, and we would be happy to offer replacement assistance. Please know that the Bowl Motor is currently being revised to improve durability, and we do hope to see it available soon. For more information, please contact our Customer Care at 1-800-732-2677.

Rating
60%/
60%
Good product, poor parts, 8/1/14
by
we have replaced the conveyor motor twice and I am about to order a third bowl motor. the first bowl motor and first conveyor motor were within the warranty time but since then we have had to purchase our motors ourselves. I completely agree with many of the other reviews had the litter box not cost so much I would have thrown it away a long time ago. but with the price of the equipment you would think the quality of part in it would be better, or they would replace them at no charge knowing that so many people are having to replace them so often.

PETSAFE RESPONSE: We are sorry to hear that the Simply Clean Motors do not meet your expectations. We can understand how frustrating it can be to have to replace a product sooner than expected. If you are having to replace your motors often, there may be other factors causing wear on them. Please know that these motors come with a 1 year warranty, and we would be happy to offer troubleshooting and replacement assistance through our Customer Call Center. For more information, please call 1-800-732-2677 to speak with a product expert.

Rating
20%/
20%
Another motor replacement..., 3/29/14
by
Well, this is the third bowl motor, and the 2nd conveyor motor... I follow all the appropriate steps and precautions, and even vacuum the space under the bowl daily, yet I keep blowing these units. If I didn't pay so much in the first place for the litter box, it would have been in the trash months ago. NOT RECOMMENDED at all!!!

Rating
20%/
20%
short life, 2/10/14
by
I just purchase my forth motor on a two year old litter box... the motor fails about every six months... would not recommended this litter box.

PETSAFE RESPONSE: We are sorry to hear you have experienced trouble with your motors! We can understand how having to replace a part frequently can be frustrating. Please know that these parts are covered by a 1 year limited warranty. If you would like to discuss replacement options, please call 1-800-732-2677.

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