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Simply Clean® Bowl Motor Repair Kit

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10 Customer Reviews

46% 100% 10
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10 reviews
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Rating
80%/
80%
by
I have two smaller cats, 8-10 lbs, that this works great for. Mine aren't too picky about their potty place so took right to it.

I am on my second one. First one lasted about 18 months little no issues. when the conveyor motor on the first went out I called Petsafe to discuss buying a new motor and to see if there might be something else I should consider to get my magic bowl back to working order.

The representative I spoke too was very helpful and fixed me up right. Offered me a special warranty price on a new one. Turned out to be half, or $40. bucks. A bit more than replacing both motors.

Second one has lasted close to a year. On this one, the bowl motor assembly wore the gears down so the bowl doesn't turn now. This was my fault as I tried a new litter that is absolutely horrible for this system. (Arm & Hammer Super Clump, in the silvery black box. Their other clumping litter works perfectly fine) I suspect it is the light weight litters in general. It didn't move through the conveyor well, at time built up at the base of the conveyor and spilled over the side. Ultimately, the dust built up in the bowl motor assemble clogged the cogs and wore down the gears.

New motor on the way and will be back in business shortly.

Suggestion to PetSafe: Really should make that a sealed unit.


​PETSAFE RESPONSE:
Thank you for sharing your comments with us, Jay! We're sorry to hear that you've run into issues with the motors in the past. We will certainly pass your comments along to our product design and quality control teams for review. One good way to avoid dust or litter slowly building up around the gear and bowl motor is to blow the area out with a can of compressed air every once in a while or simply disassemble the litter box slightly and clean it out with typical cleaning supplies. If you have any further issues with them, please don't hesitate to let us know!​

Rating
20%/
20%
by
As previously stated the motors are poorly built and only last about 3 months!

​PETSAFE RESPONSE:
We're sorry to hear that you've had such bad luck with the motors on your Simply Clean, Lionel! Please ensure that you occasionally clean the area underneath the bowl to ensure that litter or dust are not building up around the gearbox, as this can eventually cause the motor to overheat and shut down. In addition, also make sure that the bowl is not filled above the maximum fill line, as this can also put undue stress on the motor. Please know, however, that the motor repair kits come with a one-year warranty and if they give out on you within this period of time, we would be happy to replace them at no charge. To set this up, give us a call at 1-866-738-4379​. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.

Rating
80%/
80%
by
I agree with Shane. If you own this box you need an indoor electrical timer to turn it off periodically. If you run it for just 1 day straight, take the lid off and feel the conveyor motor. You can fry an egg on it it's that hot. You'll only get a couple months at best on the conveyor motor. A small motor like that will not last long going 24/7. I have mine set to 12 hours on, 12 hours off and they last about 6 months before they start squealing.

Now the pros to owning this box. I have 2 of these boxes, 3 adult cats, one is an 18 pounder, and all 3 took to this box immediately. There was no adjustment period they went right to it. With 3 cats I only deal with cat litter 3 times a week for about 10 minutes taking the bag to the trash, and adding clean litter. It really is a great design, and very efficient. It has saved me quite a bit of money on scoopable litter. If I have to replace the motors twice a year, so be it. $60/year to keep my hands out of dirty litter is a good deal.

Note to Simply Clean: Keep your motors in stock. As I'm writing this I was going to order 2 more conveyor motors and they're out of stock....AGAIN!

PETSAFE RESPONSE:
Thank you very much for sharing your experience with this product! We're glad to hear that it's been so useful for you, but sorry to hear that you've had so much trouble with the motors. Please note that both the Simply Clean itself and the motor repair kits come with a one-year warranty that covers manufacturer defect or malfunction. Please give our Customer Care Center a call at the number 1-866-738-4379 and we'd be more than happy to help you out in any way we can.

We also apologize about the backorder on the Conveyor Motor Repair Kit. It is currently scheduled to be back in stock in just a few days on 4/25/15. We're sorry about any inconvenience this may have caused.

Rating
20%/
20%
by
Quality sucks. The box is used by a single 5-6 pound Siamese and I am either replacing the top motor or the bottom one constantly! I have looked online for a different brand motor with the same rpm, but no luck yet as I have not less than ten of the plastic set ups with screws. I keep hoping I can piece something together to but not yet. I think a record player motor on the old 16 rpm may still be too fast. Hope springs eternal because my wallet isn't and they always die at 90 days, never under 30 days. Sigh. Wouldn't buy again.

Also, as tiny as she is, there still isn't that much space for her to stand, dig, and go with the big cover in the way. I think a big cat would pee all over it. She is in a separate room and I have never let my big fellas use it. They use a cat genie.

PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Simply Clean® Bowl Motor Repair Kit! These kits are backed by a 1 year warranty, and our Product Experts are standing by to help offer troubleshooting and replacement assistance. Please contact our Customer Care Center at 1-800-732-2677 so we may help find a solution.

Rating
40%/
40%
by
We bought our box three years ago and the bowl motor shredded the teeth off the gears in months. At that point there was no replacement part available. It got tossed in the corner of the basement and forgotten about. I was about to toss it to the curb and eat the $100 spent on when my wife came across parts newly available. We ordered a new bowl kit, it sat again before fixing it and now 5 months after getting it up and running, the gears are stripped out again. I disassemble weekly and vacuum under the bowl and around the motors.

Suggestion: make all the gears out of metal or plastic- the metal gear on the motor tears the teeth off the plastic bowl gears.


PETSAFE RESPONSE: Thank you for sharing your experience with the Simply Clean® Bowl Motor Repair Kit. We are sorry to hear of the issues you have with your litter box, and we would be happy to help! Please know that the replacement motors are also backed by a warranty, and our Product Experts are standing by to offer troubleshooting and assistance. To prolong the life of this product, we recommend that it be used for no more than 2 cats 12lbs or less because this can often create more stress on the motors and cause the problems that you are experiencing. For more information, please contact our Customer Care Center at 1-800-732-2677.

Rating
80%/
80%
by
I have 2 of these boxes, both about 2-3 yrs old for a 3 cat household. I have replaced 1 bowl motor and 1 conveyor motor. For all of the people stating the motors have a short lifespan here are a couple tips that will help.

1. Add a guard around the top of the bowl that extends to the base to prevent litter from getting under the bowl. I use a piece of thick black drawer liner that is held onto the bowl cap with Velcro so it can be removed for cleaning. Extend the liner material from the top of the box to the floor as it does not rotate. By attaching it to the bowl top rail, the bowl can spin behind the liner. Just run the liner from the edge of the conveyor around to the other side of the conveyor. This will keep it silent and prevent break downs.

2. Run the litter box on a timer. As it is a continuous cleaning box, it never shuts off. Not many motors will run 24 hours a day for years in this price range. I run mine 6 hours on and 6 hours off. This keeps the motors cooler and also give the box to fully clean itself.

Hope this helps. Over all a great product that takes the mess out of the litter box. I use plastic grocery bags in the waste tray so to empty i just grab the bag handles and throw the mess away. Customer service is top notch and with a little love, the box will last a very long time.

Rating
40%/
40%
by
I own 3 of these machines and have been thinking about a fourth, but right now I am not going to purchase more until this issue gets solved. one of my units is still working perfectly since the purchase at the end of July, one is making a grinding noise on the conveyor motor, and the third is having bowl motor issues, and will need a motor soon I suspect. It's a great concept, especially for smaller cats, but the quality of the parts just don't cut it. with 2 out of my 3 machines having problems, I am less than happy. Especially with what I paid for them.

They need a better motor, the current ones are junk!


PETSAFE RESPONSE: We are sorry to hear that the Simply Clean® Bowl Motor Repair Kit has failed to meet your expectations! Please know that this product is backed by a 1 year warranty, and we would be happy to offer replacement assistance. Please know that the Bowl Motor is currently being revised to improve durability, and we do hope to see it available soon. For more information, please contact our Customer Care at 1-800-732-2677.

Rating
60%/
60%
by
we have replaced the conveyor motor twice and I am about to order a third bowl motor. the first bowl motor and first conveyor motor were within the warranty time but since then we have had to purchase our motors ourselves. I completely agree with many of the other reviews had the litter box not cost so much I would have thrown it away a long time ago. but with the price of the equipment you would think the quality of part in it would be better, or they would replace them at no charge knowing that so many people are having to replace them so often.

PETSAFE RESPONSE: We are sorry to hear that the Simply Clean Motors do not meet your expectations. We can understand how frustrating it can be to have to replace a product sooner than expected. If you are having to replace your motors often, there may be other factors causing wear on them. Please know that these motors come with a 1 year warranty, and we would be happy to offer troubleshooting and replacement assistance through our Customer Call Center. For more information, please call 1-800-732-2677 to speak with a product expert.

Rating
20%/
20%
by
Well, this is the third bowl motor, and the 2nd conveyor motor... I follow all the appropriate steps and precautions, and even vacuum the space under the bowl daily, yet I keep blowing these units. If I didn't pay so much in the first place for the litter box, it would have been in the trash months ago. NOT RECOMMENDED at all!!!

Rating
20%/
20%
short life2/10/14
by
I just purchase my forth motor on a two year old litter box... the motor fails about every six months... would not recommended this litter box.

PETSAFE RESPONSE: We are sorry to hear you have experienced trouble with your motors! We can understand how having to replace a part frequently can be frustrating. Please know that these parts are covered by a 1 year limited warranty. If you would like to discuss replacement options, please call 1-800-732-2677.

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