This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
I have two smaller cats, 8-10 lbs, that this works great for. Mine aren't too picky about their potty place so took right to it.
I am on my second one. First one lasted about 18 months little no issues. when the conveyor motor on the first went out I called Petsafe to discuss buying a new motor and to see if there might be something else I should consider to get my magic bowl back to working order.
The representative I spoke too was very helpful and fixed me up right. Offered me a special warranty price on a new one. Turned out to be half, or $40. bucks. A bit more than replacing both motors.
Second one has lasted close to a year. On this one, the bowl motor assembly wore the gears down so the bowl doesn't turn now. This was my fault as I tried a new litter that is absolutely horrible for this system. (Arm & Hammer Super Clump, in the silvery black box. Their other clumping litter works perfectly fine) I suspect it is the light weight litters in general. It didn't move through the conveyor well, at time built up at the base of the conveyor and spilled over the side. Ultimately, the dust built up in the bowl motor assemble clogged the cogs and wore down the gears.
New motor on the way and will be back in business shortly.
Suggestion to PetSafe: Really should make that a sealed unit.
Thank you for sharing your comments with us, Jay! We're sorry to hear that you've run into issues with the motors in the past. We will certainly pass your comments along to our product design and quality control teams for review. One good way to avoid dust or litter slowly building up around the gear and bowl motor is to blow the area out with a can of compressed air every once in a while or simply disassemble the litter box slightly and clean it out with typical cleaning supplies. If you have any further issues with them, please don't hesitate to let us know!
As previously stated the motors are poorly built and only last about 3 months!
We're sorry to hear that you've had such bad luck with the motors on your Simply Clean, Lionel! Please ensure that you occasionally clean the area underneath the bowl to ensure that litter or dust are not building up around the gearbox, as this can eventually cause the motor to overheat and shut down. In addition, also make sure that the bowl is not filled above the maximum fill line, as this can also put undue stress on the motor. Please know, however, that the motor repair kits come with a one-year warranty and if they give out on you within this period of time, we would be happy to replace them at no charge. To set this up, give us a call at 1-866-738-4379. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.
I agree with Shane. If you own this box you need an indoor electrical timer to turn it off periodically. If you run it for just 1 day straight, take the lid off and feel the conveyor motor. You can fry an egg on it it's that hot. You'll only get a couple months at best on the conveyor motor. A small motor like that will not last long going 24/7. I have mine set to 12 hours on, 12 hours off and they last about 6 months before they start squealing.
Now the pros to owning this box. I have 2 of these boxes, 3 adult cats, one is an 18 pounder, and all 3 took to this box immediately. There was no adjustment period they went right to it. With 3 cats I only deal with cat litter 3 times a week for about 10 minutes taking the bag to the trash, and adding clean litter. It really is a great design, and very efficient. It has saved me quite a bit of money on scoopable litter. If I have to replace the motors twice a year, so be it. $60/year to keep my hands out of dirty litter is a good deal.
Note to Simply Clean: Keep your motors in stock. As I'm writing this I was going to order 2 more conveyor motors and they're out of stock....AGAIN!
Thank you very much for sharing your experience with this product! We're glad to hear that it's been so useful for you, but sorry to hear that you've had so much trouble with the motors. Please note that both the Simply Clean itself and the motor repair kits come with a one-year warranty that covers manufacturer defect or malfunction. Please give our Customer Care Center a call at the number 1-866-738-4379 and we'd be more than happy to help you out in any way we can.
We also apologize about the backorder on the Conveyor Motor Repair Kit. It is currently scheduled to be back in stock in just a few days on 4/25/15. We're sorry about any inconvenience this may have caused.