This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
Tired of replacing and paying for motors on a litter box that cost $100+. If your car only lasted for a year and the motor died, would you buy another car, motor, or a BIKE? The customer service people were very nice in the beginning, but after calling back 4 times in the first year, they told us they could no longer provide us free parts. We paid $100 to get our hands filthy changing out motors every other month... the time it took to make the repairs, I could have just cleaned a normal litter box, which is what we are now back to because I refuse to pay another dime to fix an inferior product. Absolute Trash!!!
Thank you for taking the time to review the Simply Clean® Litter Box Motor. We are sorry to hear that you have had trouble with the litter box, and can completely understand your frustration. There are many factors to consider such as the age of the cats, the number of the cats, and the type of litter being used in the litter box. We will be reaching out to you privately for further assistance so that we can help!
Ok I've read a bunch of reviews here, and I must say this. I save SO much on kitty litter, and so much effort cleaning cat boxes, and it's SOOO nice not to have the smell, I would buy the motor every 3 months if I need to. However, I saw someone moaning about the plastic gears... I've had no trouble with the gears to which the motor attaches. The motor itself burned up. I actually took it apart, and had a look at it. It has some nylon gears in it, but those should last a while. The issue that I have found, is that the bowl itself can touch the wall, if the user is not careful, causing the motor to overwork itself. It's a very small motor and not designed for added wear and tear of having to push the bowl against the friction of the wall.
Further, regarding clumping litter. I have two small kittens and they do not cause problems with clumping litter, but I have a big old tom cat, and he likes to urinate right next to the conveyor, causing the litter to clump in such a way as to cause undue friction on the bowl, as he makes a rather large clump, and it sticks to the bottom of the bowl. With respect to that, the solution lies in that the owner must keep an eye on the box to make sure it is free and clear of all obstructions. Thanks for a great product, we do appreciate it, but a larger motor would help.
After going thru several of the replacement motors with the plastic gear, that as we all know likes to strip, they finally sent me a motor with a metal gear,,,,now gear doesn't strip, but the new motor only lasted 8 months. I looked at other brands of litter boxes because I am tired of buying motors, but they all seem to suffer from similar problems so once again, I am buying yet another replacement motor, this time I am buying 2 so I will always have one on hand as this motor has quit 3 days before we leave on vacation for a week and I am pretty sure I will not see a new motor before we leave which is irritating to say the least.
Thank you for sharing your experience Michael. We are sorry to hear of the difficulty you have had with the Simply Clean® Litter Box motors. We can understand how it would be frustrating to need replacement motors so frequently, and we are always looking for ways to improve our products and this litter box is always evolving to meet the needs and requests of our customers. Please know that your feedback has been passed along to the design teams for review. You may find it helpful to know that we do have expedited shipping options available on our website and we would be happy to offer some troubleshooting over the phone. Please give us a call at 1-800-732-2677.