This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
As previously stated the motors are poorly built and only last about 3 months!
We're sorry to hear that you've had such bad luck with the motors on your Simply Clean, Lionel! Please ensure that you occasionally clean the area underneath the bowl to ensure that litter or dust are not building up around the gearbox, as this can eventually cause the motor to overheat and shut down. In addition, also make sure that the bowl is not filled above the maximum fill line, as this can also put undue stress on the motor. Please know, however, that the motor repair kits come with a one-year warranty and if they give out on you within this period of time, we would be happy to replace them at no charge. To set this up, give us a call at 1-866-738-4379. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.
I agree with Shane. If you own this box you need an indoor electrical timer to turn it off periodically. If you run it for just 1 day straight, take the lid off and feel the conveyor motor. You can fry an egg on it it's that hot. You'll only get a couple months at best on the conveyor motor. A small motor like that will not last long going 24/7. I have mine set to 12 hours on, 12 hours off and they last about 6 months before they start squealing.
Now the pros to owning this box. I have 2 of these boxes, 3 adult cats, one is an 18 pounder, and all 3 took to this box immediately. There was no adjustment period they went right to it. With 3 cats I only deal with cat litter 3 times a week for about 10 minutes taking the bag to the trash, and adding clean litter. It really is a great design, and very efficient. It has saved me quite a bit of money on scoopable litter. If I have to replace the motors twice a year, so be it. $60/year to keep my hands out of dirty litter is a good deal.
Note to Simply Clean: Keep your motors in stock. As I'm writing this I was going to order 2 more conveyor motors and they're out of stock....AGAIN!
Thank you very much for sharing your experience with this product! We're glad to hear that it's been so useful for you, but sorry to hear that you've had so much trouble with the motors. Please note that both the Simply Clean itself and the motor repair kits come with a one-year warranty that covers manufacturer defect or malfunction. Please give our Customer Care Center a call at the number 1-866-738-4379 and we'd be more than happy to help you out in any way we can.
We also apologize about the backorder on the Conveyor Motor Repair Kit. It is currently scheduled to be back in stock in just a few days on 4/25/15. We're sorry about any inconvenience this may have caused.
Quality sucks. The box is used by a single 5-6 pound Siamese and I am either replacing the top motor or the bottom one constantly! I have looked online for a different brand motor with the same rpm, but no luck yet as I have not less than ten of the plastic set ups with screws. I keep hoping I can piece something together to but not yet. I think a record player motor on the old 16 rpm may still be too fast. Hope springs eternal because my wallet isn't and they always die at 90 days, never under 30 days. Sigh. Wouldn't buy again.
Also, as tiny as she is, there still isn't that much space for her to stand, dig, and go with the big cover in the way. I think a big cat would pee all over it. She is in a separate room and I have never let my big fellas use it. They use a cat genie.
PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Simply Clean® Bowl Motor Repair Kit! These kits are backed by a 1 year warranty, and our Product Experts are standing by to help offer troubleshooting and replacement assistance. Please contact our Customer Care Center at 1-800-732-2677 so we may help find a solution.