This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
Quality sucks. The box is used by a single 5-6 pound Siamese and I am either replacing the top motor or the bottom one constantly! I have looked online for a different brand motor with the same rpm, but no luck yet as I have not less than ten of the plastic set ups with screws. I keep hoping I can piece something together to but not yet. I think a record player motor on the old 16 rpm may still be too fast. Hope springs eternal because my wallet isn't and they always die at 90 days, never under 30 days. Sigh. Wouldn't buy again.
Also, as tiny as she is, there still isn't that much space for her to stand, dig, and go with the big cover in the way. I think a big cat would pee all over it. She is in a separate room and I have never let my big fellas use it. They use a cat genie.
PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Simply Clean® Bowl Motor Repair Kit! These kits are backed by a 1 year warranty, and our Product Experts are standing by to help offer troubleshooting and replacement assistance. Please contact our Customer Care Center at 1-800-732-2677 so we may help find a solution.
We bought our box three years ago and the bowl motor shredded the teeth off the gears in months. At that point there was no replacement part available. It got tossed in the corner of the basement and forgotten about. I was about to toss it to the curb and eat the $100 spent on when my wife came across parts newly available. We ordered a new bowl kit, it sat again before fixing it and now 5 months after getting it up and running, the gears are stripped out again. I disassemble weekly and vacuum under the bowl and around the motors.
Suggestion: make all the gears out of metal or plastic- the metal gear on the motor tears the teeth off the plastic bowl gears.
PETSAFE RESPONSE: Thank you for sharing your experience with the Simply Clean® Bowl Motor Repair Kit. We are sorry to hear of the issues you have with your litter box, and we would be happy to help! Please know that the replacement motors are also backed by a warranty, and our Product Experts are standing by to offer troubleshooting and assistance. To prolong the life of this product, we recommend that it be used for no more than 2 cats 12lbs or less because this can often create more stress on the motors and cause the problems that you are experiencing. For more information, please contact our Customer Care Center at 1-800-732-2677.
I have 2 of these boxes, both about 2-3 yrs old for a 3 cat household. I have replaced 1 bowl motor and 1 conveyor motor. For all of the people stating the motors have a short lifespan here are a couple tips that will help.
1. Add a guard around the top of the bowl that extends to the base to prevent litter from getting under the bowl. I use a piece of thick black drawer liner that is held onto the bowl cap with Velcro so it can be removed for cleaning. Extend the liner material from the top of the box to the floor as it does not rotate. By attaching it to the bowl top rail, the bowl can spin behind the liner. Just run the liner from the edge of the conveyor around to the other side of the conveyor. This will keep it silent and prevent break downs.
2. Run the litter box on a timer. As it is a continuous cleaning box, it never shuts off. Not many motors will run 24 hours a day for years in this price range. I run mine 6 hours on and 6 hours off. This keeps the motors cooler and also give the box to fully clean itself.
Hope this helps. Over all a great product that takes the mess out of the litter box. I use plastic grocery bags in the waste tray so to empty i just grab the bag handles and throw the mess away. Customer service is top notch and with a little love, the box will last a very long time.