This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
This machine is fantastic. We have three large cats, and have used this machine for three years.
HOWEVER, we have replaced the machine once and the motors several times. While we have found ways to make the motors last longer, the bottom gear is a real issue. It would be great if the gear was made of something stronger than plastic.
But, even though this machine has some problems, it is the best I have found on the market because it doesn't require expensive bags, litter, etc. It disassembles easily, which helps for cleaning.
I recommend this product, but hope that one day the motor issue will be repaired.
We're always happy to hear from you! As pet owners ourselves, we are always happy to hear how our pet products have made you and your pets happier. However, we are sorry to hear that you have had trouble with the motors. We are sorry to hear of the trouble you’ve experienced with your Simply Clean Litter Box System, and can understand how frustrating it must be to often need replacement parts. We have found that many who experience frequent replacements often use various types of litter other than the recommended clumping clay material or they may use this system for multiple cats, kittens or older cats, cats that weigh over 12 lbs., or cats who have diet or health issues. This is because depending on the weight, age, diet, and health of your pet, they may use the litter box more frequently than others and can cause extra stress on the motors.
Please know that we have recently made changes to our motors to help them last longer, and your motors are backed by a warranty to help with these issues. If you have any further questions or concerns, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.
I have two smaller cats, 8-10 lbs, that this works great for. Mine aren't too picky about their potty place so took right to it.
I am on my second one. First one lasted about 18 months little no issues. when the conveyor motor on the first went out I called Petsafe to discuss buying a new motor and to see if there might be something else I should consider to get my magic bowl back to working order.
The representative I spoke too was very helpful and fixed me up right. Offered me a special warranty price on a new one. Turned out to be half, or $40. bucks. A bit more than replacing both motors.
Second one has lasted close to a year. On this one, the bowl motor assembly wore the gears down so the bowl doesn't turn now. This was my fault as I tried a new litter that is absolutely horrible for this system. (Arm & Hammer Super Clump, in the silvery black box. Their other clumping litter works perfectly fine) I suspect it is the light weight litters in general. It didn't move through the conveyor well, at time built up at the base of the conveyor and spilled over the side. Ultimately, the dust built up in the bowl motor assemble clogged the cogs and wore down the gears.
New motor on the way and will be back in business shortly.
Suggestion to PetSafe: Really should make that a sealed unit.
Thank you for sharing your comments with us, Jay! We're sorry to hear that you've run into issues with the motors in the past. We will certainly pass your comments along to our product design and quality control teams for review. One good way to avoid dust or litter slowly building up around the gear and bowl motor is to blow the area out with a can of compressed air every once in a while or simply disassemble the litter box slightly and clean it out with typical cleaning supplies. If you have any further issues with them, please don't hesitate to let us know!
As previously stated the motors are poorly built and only last about 3 months!
We're sorry to hear that you've had such bad luck with the motors on your Simply Clean, Lionel! Please ensure that you occasionally clean the area underneath the bowl to ensure that litter or dust are not building up around the gearbox, as this can eventually cause the motor to overheat and shut down. In addition, also make sure that the bowl is not filled above the maximum fill line, as this can also put undue stress on the motor. Please know, however, that the motor repair kits come with a one-year warranty and if they give out on you within this period of time, we would be happy to replace them at no charge. To set this up, give us a call at 1-866-738-4379. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.