This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
the motor on the conveyor and the motor that makes the box go around do not last very long. if the wood last longer it would be a nice system.
Sorry about the problems you've had with the motors on your Simply Clean, Jerry! Please ensure that the area below the bowl where the bowl motor and gearbox sit are clean and free from litter or dust which could make its way into the gear and cause the motor to overheat. In addition, make sure that you are not filling the bowl past the maximum fill line, as this will weigh the bowl down and make it much more difficult for both the bowl and conveyor motors to operate normally. If the motors have stopped working entirely and you're unable to get them running again, please keep in mind that your litter box includes a one-year manufacturer's warranty. Please give us a call at the number 1-800-732-2677 and we'll be happy to assist you.
I have been using the Petsafe Simply Clean for a year and 9 months for one cat who weighs 11 pounds....I am very satisfied with this product!! I have not had to replace the motor till now(which is why I am on this site) and really I can not complain because I figured I would need to about once a year but it lasted longer than I expected. There is only one issue I have had and that's with smaller feces pieces getting stuck in the groves on the conveyor in turn making it jam up and not move. It did this one day that we were not at home to remove the small piece of feces and the conveyor broke(the backside of it where the metal rod is that makes the conveyor fingers move). Tbe plastic clips broke but all I did was used a a couple things from the hardware store and got it working fine again...I would suggest not using plastic clips to hold the metal rotating rid but metal ones. I have also had to cut the finger on the conveyor belt that is closest to the outside edge because again small feces would get caught there and caused the finger to bend inward thus making the conveyor action not work properly. Aside from those couple of quick fixes I have had no issues!!
I love these litter boxes. The only thing I don't love about them is how often this part breaks. I have two of these litter boxes, and I have probably bought about 9 of these gears. I think the casing needs better protection from the cat litter, because despite having made shields for the box, there is always SOME litter that gets down in the turning mechanism, and using high grade clumping litter, it ruins the gears in short order. A proper cover MADE for the box would be incredibly beneficial, if not improved quality of the gear mechanism itself. I would gladly buy two new litter boxes with updated parts that didn't need replacing quite so often.
Thank you for taking the time to share your feedback, Mary! We are sorry to hear of the trouble that you have experienced, and can understand how frustrating it must be to need replacement parts so often. We have found that many who experience frequent replacements often use this system for multiple cats, kittens or older cats, cats that weigh over 15 lbs., or cats who have diet or health issues. This is because depending on the weight, age, diet, and health of your pet, they may use the litter box more frequently than others and can cause more stress on the motors.
Please know that your voice has been heard, and your concerns about a shield that keeps litter from the gears has been passed long to the design team for review.
You may find it helpful to know that these motors carry a 1 year warranty and we are happy to help you find a permanent solution. For troubleshooting and assistance please give us a call at 1-866-738-4379.