This Bowl Motor Repair Kit is used for the Simply Clean Litter Box System (PAL17-10786). If your Simply Clean litter box bowl has stopped rotating, you can replace the bowl motor with this repair part.
I love these litter boxes. The only thing I don't love about them is how often this part breaks. I have two of these litter boxes, and I have probably bought about 9 of these gears. I think the casing needs better protection from the cat litter, because despite having made shields for the box, there is always SOME litter that gets down in the turning mechanism, and using high grade clumping litter, it ruins the gears in short order. A proper cover MADE for the box would be incredibly beneficial, if not improved quality of the gear mechanism itself. I would gladly buy two new litter boxes with updated parts that didn't need replacing quite so often.
Thank you for taking the time to share your feedback, Mary! We are sorry to hear of the trouble that you have experienced, and can understand how frustrating it must be to need replacement parts so often. We have found that many who experience frequent replacements often use this system for multiple cats, kittens or older cats, cats that weigh over 15 lbs., or cats who have diet or health issues. This is because depending on the weight, age, diet, and health of your pet, they may use the litter box more frequently than others and can cause more stress on the motors.
Please know that your voice has been heard, and your concerns about a shield that keeps litter from the gears has been passed long to the design team for review.
You may find it helpful to know that these motors carry a 1 year warranty and we are happy to help you find a permanent solution. For troubleshooting and assistance please give us a call at 1-866-738-4379.
The design is such that the litter finds its way to the bowl gears, clumps (as it should, especially in higher humidity), and fouls the mechanism. One cat. 9 pounds. Five motors. Using very expensive, high quality litter, so I'm not responsive to suggestions that I use better litter or clean the apparatus more. It's just a poor design. Maybe a worm gear for the next version. I agree with a previous poster, that if I hadn't already paid so much, this thing would have been history.
We are sorry to hear that you have had trouble with your Simply Clean® Automatic Litter Box motors getting clogged. Please know that the Litter Guard should be preventing this, be sure that it is properly attached. If you need assistance, please give us a call at 1-800-732-2677. Please also know that cleaning out the motors with canned air or a vacuum that has an extended attachment.
This machine is fantastic. We have three large cats, and have used this machine for three years.
HOWEVER, we have replaced the machine once and the motors several times. While we have found ways to make the motors last longer, the bottom gear is a real issue. It would be great if the gear was made of something stronger than plastic.
But, even though this machine has some problems, it is the best I have found on the market because it doesn't require expensive bags, litter, etc. It disassembles easily, which helps for cleaning.
I recommend this product, but hope that one day the motor issue will be repaired.
We're always happy to hear from you! As pet owners ourselves, we are always happy to hear how our pet products have made you and your pets happier. However, we are sorry to hear that you have had trouble with the motors. We are sorry to hear of the trouble you’ve experienced with your Simply Clean Litter Box System, and can understand how frustrating it must be to often need replacement parts. We have found that many who experience frequent replacements often use various types of litter other than the recommended clumping clay material or they may use this system for multiple cats, kittens or older cats, cats that weigh over 12 lbs., or cats who have diet or health issues. This is because depending on the weight, age, diet, and health of your pet, they may use the litter box more frequently than others and can cause extra stress on the motors.
Please know that we have recently made changes to our motors to help them last longer, and your motors are backed by a warranty to help with these issues. If you have any further questions or concerns, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.