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2 reviews

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This is the second door that the pins have been broken. They are made of plastic and don't really last with dogs that are a bit rambunctious. They probably should have installed metal pins instead for longer lasting use. There is no way to repair them once they are broken. I tried to use Velcro but that doesn't work all the well either. Yes, I admit that I was foolish enough to get a second one but I won't buy another one of these doors.

I also advise you not to install this pet door into a screen door that has a heavy quality vinyl material. It is too hard to install. Even the window installer said the same thing. It immediately came apart after my dogs went through it.

Installation was not as easy as described in the picture instructions. Instructions are partially in English as I guess manufacturer likes to use other foreign languages to explain in detail how to install. It was made in China.

This door might work alright in a much thinner vinyl or wire screen as that is what I had the first one installed in. I am not a satisfied or happy customer at this point. That is why I gave it 2 stars. I worked fine with the first screen. But not the second one.


We apologize that the PetSafe Screen Door has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience. If you would like to discuss this issue with us, please contact our Customer Care Center at 1-800-732-2677.

On our second one after 8 years of use. Had to replace the screen in the door or it would still be in use.