Close
#

ScoopFree® Ultra Self-Cleaning Litter Box

See Product Details

11 Customer Reviews

82 100 11
Overall
%
#
Ratings Breakdown
11 reviews
1 star
1
2 star
0
3 star
2
4 star
2
5 star
6

Add your ScoopFree® Ultra Self-Cleaning Litter Box review:
  1 2 3 4 5
Rating

Have a question about this product? We're happy to help! Send us your question.

  • Max 2000 characters

Sort by:
Rating
100/
100%
Awesome7/19/17
by
Been extremely happy with the product. Have had it for 2 years and not a single issue or complaint. Cat loves it and the price point makes it a no brainer.
I tend to swap the box out once a week just to be extra clean. What's a few extra dollars when taking care of kitty!

Rating
60/
60%
by
I love its convenience. I like the fact that it doesnt smell. What I dont like is that it doesnt last a month with one cat as advertised. It lasts about 3 weeks. This is an expensive product for 3 weeks but I use it because I am lazy about changing litter and the smell gets to me. My comments for improvement are:

1. Deeper box with more crystals so it will last a full month
2. Rather have the lavender scent but cant get it in a 3 pack and its more expensive, so I go with the standard blue
3. Boxes should come with peel-able tape tabs so when its ready to be thrown away, you can tape the box down so it doesnt spill out all over the trash can
4. Found on [online retailer] a re-usable tray but the crystals are more expensive than the disposable trays. These should be available for a more reasonable price and it will help to reduce trash in landfills.

PETSAFE RESPONSE

Thanks for taking the time to review the ScoopFree® Ultra Litter Box, Yvette! We can understand how it would be frustrating to have trays that do not last as long as expected. Please ensure that the litter box is placed in a dry, well ventilated area. If it is in a humid room (bathroom, basement, laundry room) the crystals will absorb moisture from the air and the trays will not last as long.

For further assistance, please give us a call at 1-800-732-2677 so that we can find a way to make your trays last longer! All feedback is welcome, and we want to do anything we can to ensure that you enjoy the convenience and ease of your litter box!

Rating
80/
80%
by
We like how the ScoopFree Ultra works. The crystals do a very good job of absorbing urine and minimizing odors for about 3 weeks with 2 cats. The rake system does a good job of getting most of the poop into the waste trap. In retrospect, we probably should have saved money and bought the Original model, instead of the Ultra. Our cats don't seem to like the Ultra's hood, so we took it off. There doesn't seem to be a need to vary the rake timing, and while it is interesting to see the 'usage' counter, all that really matters is when the crystals can't absorb anymore.

I can appreciate that the disposable trays greatly reduce maintenance and handling; just cover the tray and throw it out. However, the trays are expensive, take up a lot of space in our garbage can, and seem just plain wasteful to me.

It turns out that PetSafe makes a plastic, "ScoopFree Resusable Litter Tray", that replaces the cardboard trays, and includes a metal shield that attaches magnetically to the waste trap cover. Then, you just pour in crystal litter. When the litter needs to be changed, you pull the tray out and pour everything into a bag for disposal. Admittedly, if you wait too long, you might have to scrape some crystal material from the floor of the tray. Still, not much work, and in the end you will save money over buying disposable cardboard trays, and you won't have so much wasted material in your garbage.

I bought the reusable litter tray on [online retailer] for $50; curiously, I cannot find this product on the PetSafe website.

PETSAFE RESPONSE

Thanks for taking the time to share your experience, Al! The disposable trays were specifically designed as a matter of convenience so that there is minimal contact with the cat's waste.

Every home and every pet are different. The added features such as the hood and counter are great for some, but not everyone, which is why we have two different models.

Due to customer feedback, we have created the reusable tray that is only available through specific retailers. If you have any other questions, please reach out to our Customer Care Team at 1-800-732-2677.

Rating
80/
80%
by
Motor has outlasted others and low dust as promoted; however, the replacement boxes are expensive and even if you re-use the box a couple of times and just change out the litter that is very expensive itself. There is only one type of litter that works with the box so be prepared. Lowest price I've found is $16.99. I still have to change weekly.


​PETSAFE RESPONSE:

We're very glad to hear that the ScoopFree is working out so well for you, Houston! If you are needing to change the trays each week and have only one or two cats using the litter box, please give us a call as we may be able to find a reason why the trays are only useable for such a brief span of time. We can be reached at the number 1-866-738-4379 and would be happy to help out!

Rating
100/
100%
by
This is a wonderful product! My kitty & I both love this. Without the hood. The hood gets in the way & Fuzzy doesnt like it. I have had no problems with either of the cat litter pans I have bought. They work great. In Florida & in Michigan. My pans have counters on them. The timers are great too. My kitty likes watching the process of her stuff being taken care of. This is a GREAT product!

Rating
60/
60%
by
Love the ScoopFree! Unfortunately the motor only lasted about 6 months.

PETSAFE RESPONSE: Thank you for sharing your thoughts on your ScoopFree® Ultra Self-Cleaning Litter Box, Patty! We're sorry to hear you are having some trouble with the motor. It's possible a few troubleshooting steps are all that are needed in order to get your litter box back up and running. If troubleshooting doesn't resolve the issue, please know your ScoopFree® Ultra Self-Cleaning Litter Box does come with a one year warranty. If you'll please give our Customer Care Center a call at 1-866-738-4379, we'll be happy to see how we can help!

Rating
100/
100%
by
I have one cat and before I was changing my cat pan every week, if not sooner. With this cat pan, I only have to change the tray about once a month (usually around 70 cycles). The cat pan counts how many times your cat uses it, which can be beneficial for health reasons. You can also set the automatic scoop setting for 5, 10, 20 minutes after your cat has used it. For someone who hate scooping a litter box, this thing is worth every penny.

Rating
20/
20%
by
I have two under 7 pound cats, which the product advertises one tray will last 10-15 days. After 4 days, it smells awful. I go 7 days and I'm gagging if I go near it and need to change it. At $17 a tray, this is turning out to be incredibly expensive. I can order the subscription for 10% off, but the most frequent I can get that is 6 every two months. I need at least 8. I'm considering going back to the classic litter box at this point.

PETSAFE RESPONSE

We are sorry to hear that you are not getting the appropriate life out of your ScoopFree® Ultra Self-Cleaning Litter Trays, and can understand how this would be upsetting! You may find it helpful to know that if the litter box is stored in a humid room such as a bathroom or laundry room, the crystals will soak up the moisture in the air rather than the moisture from your cat's waste. We would love to discuss methods that will keep your trays lasting much longer. Please give us a call at 1-866-738-4379 so that we can provide a solution!

Rating
100/
100%
by
This product is absolutely amazing! I hate cleaning a little box, and this definitely takes that job away.

It does exactly what it says it does. It keeps the smell away and my cat loves it.

Very very happy! Thank you

Rating
100/
100%
by
This product is simply amazing for those of us who really dislike cleaning liter boxes. As advertised with a single cat a tray will go for 20 to 30 days before I start to notice a slight odor (usually right after the cat uses it).

The only issue I have is my cat is to darn curious and loves to watch the rake, which usually means she gets in again making the counter a little hard to figure out. However I can say that the safety mechanism does work when she does get in and she is getting better over time.

Rating
100/
100%
by
I was a bit skeptical when I saw the box for a scoop free litter box. Could it really work? Would the cat use it? Would it smell?

We bought it to try it out. There were a few reasons we were interested in it:

1). We did not want our 9 yr old daughter breathing in the litter dust when she was scooping or changing the litter
2) We needed to quickly remove the cat poop because we have a curious (and gross) dog who loved the stuff
3) We wanted odor control - 9 yr old always wasn't the best about scooping all the time...

We tried it and we are now hooked! The thing really works. No mess, no smell and no dog candy issues. The only downside is the cost but to our family it was well worth it.