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Elite Spray Remote Trainer

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You're reviewing: Elite Spray Remote Trainer
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20%/
20%
by
I received the latest digital (vs. analog) version of this product. They spray worked when I tested it, but failed on the dog and on subsequent tests. The tone worked so know the components were paired and were otherwise working. To verify it was the spray port clogging, I tried the canister of compressed air on it and it spewed out everywhere. This was the same problem on an older version of this product and many on Amazon report the same problem. Would be a great product with the rechargeable batteries, sleek design and many options--however it doesn't spray.


PETSAFE RESPONSE: We are sorry to hear about the troubles you have experienced with the Elite Spray Remote Trainer and we appreciate you sharing your feedback with us! We can understand how frustrating a clogged collar can be, and we would be happy to offer assistance. Please know that the Refill port is different from the Spray Nozzle. The Refill Port is located on the front of the receiver collar, and to fill the product properly, we suggest that you lay the receiver on a flat surface and turn the refill canister upside down into the port. Try to keep the canister straight as you press down and fill the device. If your Spray Nozzle is clogged, we would recommend to try to clean the area with a warm damp cloth. If you are still experiencing issues with your product working properly, our Product Experts are standing by to offer further troubleshooting and replacement assistance. Please contact us at 1-800-732-2677 for more information.

Rating
100%/
100%
Works great5/24/13
by
So far so good. Very happy and pleased with this product and it's been working wonders with our Shiba Inu. Highly recommend.

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