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Pet Loo Replacement Grass

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This is a very substandard product. It literally falls apart after a week, two at the tops. It unravels, the "grass" pieces fall out. It is not a very good product. We are using our PetLoo to train our new puppy. He is not heavy, does not abuse the product at all and we walk him at least four times a day. So the PetLoo is on our balcony for convenience in the very early mornings or late in the evenings when we do not want to walk the dog. I am very disappointed in this product.

PETSAFE RESPONSE: We are sorry to hear that the Pet Loo Replacement Grass has not met your expectations! Please know that this product is backed by a warranty, and we will be attempting to contact you to offer replacement solutions. To help prolong the life of your synthetic grass, we recommend to never use bleach, chemical cleaners, or boiling water when cleaning the PetLoo. For more information, please contact our Customer Care Center at 1-800-732-2677.

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