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Pet Loo Replacement Grass

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2 Customer Reviews

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Not worth it 10/24/16
by
The older version has better quality and doesn't smell as bad as a new grass replacement.

The new grass has cheaper material.

PETSAFE RESPONSE

Thank you for sharing your feedback, Sabrina! We can understand how it may be off-putting to have an odd smelling replacement grass for your Pet Loo. Please know that these are manufactured the same exact way that the grass that comes with the Loo are manufactured. It may help to spray the new mat down with the Wee Care Pet Loo Enzyme Cleaner, or with a 50/50 mixture of hot water and vinegar to dissipate the smell. Your concerns have been passed along to the product development teams for review, as all feedback is welcome!

Rating
20%/
20%
by
This is a very substandard product. It literally falls apart after a week, two at the tops. It unravels, the "grass" pieces fall out. It is not a very good product. We are using our PetLoo to train our new puppy. He is not heavy, does not abuse the product at all and we walk him at least four times a day. So the PetLoo is on our balcony for convenience in the very early mornings or late in the evenings when we do not want to walk the dog. I am very disappointed in this product.

PETSAFE RESPONSE: We are sorry to hear that the Pet Loo Replacement Grass has not met your expectations! Please know that this product is backed by a warranty, and we will be attempting to contact you to offer replacement solutions. To help prolong the life of your synthetic grass, we recommend to never use bleach, chemical cleaners, or boiling water when cleaning the PetLoo. For more information, please contact our Customer Care Center at 1-800-732-2677.