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Pawz Away® Outdoor Pet Barrier

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6 Customer Reviews

67% 100% 6
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%
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Ratings Breakdown
6 reviews
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Rating
60%/
60%
by
We have 2 rock pet barriers. one on our patio which works great for keeping the dogs off of the furniture but the one along the fench that is in the grass stopped working after 3-4 months due to the insides rusting out. It appears that it is not waterproof enough to lay in the grass. I don't know if it was defective or just the product construction. but it was too late to return and get a new one (out of warranty).

​PETSAFE RESPONSE:
Thank you for sharing your experience with the product, Stacy! We're sorry to hear that the unit had rusted. To ensure that the unit is fully waterproof, please make sure that all screws on the battery compartment are fully tightened to keep out any water. In addition, we would recommend not leaving the barrier in standing water for long periods of time, if possible, as it's possible that this could cause issues over time. Please know that we do have replacement options available even outside of the one-year warranty. If you would like to discuss the options available to you, please give us a call at the number 1-866-738-4379​. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.

Rating
40%/
40%
by
My situation is that I one portion of my yard that is protected by the neighbor's wire fence. The rest of the yard is protected by a privacy fence. Our dog, a cane corso mix, recently figured out that she could jump the nieghbor's fence. Then she jumps it again at the front of their yard and is free. So we only have about 10 feet of fence to block off. My plan was to put the rock halfway in the middle of the fence and it would create a barrier big enough to cover the length of the fence. However at the highest setting I get maybe a 3 foot radius of barrier. The collar works and she is avoiding the area, but I don't figure it will take her long to realize that she can still get to the fence at the ends.

We are going to try attaching a wire to it before giving up. But really wish the product would have worked as described.

Rating
20%/
20%
by
The strap broke within a week of out door use. I went to the store, but they don't sell the collar separately. Okay. I fixed it myself but figured it wouldn't last if I used it outside. Brought it inside to keep him out of the trash. Batteries died sooner than I thought they should have. When I replaced them, the threads stripped when I put the cover back on. Oh sure, you can buy replacement straps and battery covers, but for the price of the original product, you'd think buying replacement parts would be the exception, not the rule.
Now I'm usually a pretty laid back guy. This is the first time I've ever given a bad review. I decide to order a new collar, and for the heck of it, a new battery cover. I go to checkout my cart, and this is what finally set me off, I have to create an account. Really? I can't just buy it? So not only do they sell you inferior equipment that breaks, they're gonna make it even harder for you to buy the replacements. Wow. That's a marketing strategy that would make even Ron Johnson blush sheepishly. I say nuts to you petsafe. It's less frustrating and much easier to just clean up the kitchen garbage after work every day.

PETSAFE RESPONSE: We are sorry to hear about the troubles you've encountered with your Pawz Away® Outdoor Pet Barrier system!
Please know that this product is backed by a 1 year limited warranty, and we'd be happy to offer replacement assistance.
We do offer replacement parts for those who are not under warranty, and are only looking to replace a particular part. For online shopping, we do ask that you create an account for security purposes, but please know that sales assistance is also available through our Customer Care Center.
For more information on the warranty, please view the link below, or contact our Customer Care Center at 1-800-732-2677.

LINK: http://www.petsafe.net/support/policies-and-terms/warranty-information

Rating
100%/
100%
by
I own 2 German Shepherds. 1 that's 2 years of age, and another that is 8 months. I just recently spent a lot of money landscaping the yard and I planted flowers where the puppy enjoyed digging on the regular. I just got this yesterday, and she already will NOT go near her digging spot. Yes! I will be getting another one of these rocks for when I start my vegetable garden! I'm very very very satisfied with this product and would absolutely recommend it!

The only problem I ran into was she went into the range of where she shouldn't have been, I heard the collar beeping, but she wasn't reacting. So I looked in the book that was sent with the rock/collar, and it said that the hair could be blocking the skin so the collar doesn't give the slight shock. So I trimmed the hair on her neck and problem solved. No she does not have a patch of missing hair, lol you really can't tell I even trimmed it.

Thank you PetSafe for this great product!

Rating
100%/
100%
by
I have a Miniature Schnauzer and 2 Giant Schnauzers! I live out in the country in the mid-west, and when we go to work the dogs are left outside (with shelter) while we are gone. I discovered that the Mini HAD a habit of going under the gate to explore. We have quite a few coyotes in the area and didn’t want anything to happen to him. So after some research we bought the Pawz Away Outdoor Pet Barrier (THE ROCK) and contrary to the informational document that came with it, it DIDN’T take 2 weeks to teach him about going under the gate, hes sooooo smart he learned everything he needed to know in one day! Some call it mean, I call it “keep him safe from coyotes that are notorious for killing other dogs especially small ones!”

Rating
80%/
80%
by
I bought this product to use on my backyard lawn to keep the dogs from digging huge holes during the wet winter. It takes a bit of testing to find just the right spot to put the rock. I have two rocks for a lawn which is about 15 ft x 40 ft. I have had the product for 5 months. But it works! Some people may say it's mean to the dogs, but it's mean on me to spend hours and hours filling in holes and replanting the grass and I don't like being angry with my dogs.
I just bought one more rock because the dogs decided to dig on the edge of the barrier area. The batteries are expensive. I have two collars and one quit working after about 4 months and Petsafe replaced it for free. Now it quit working again and so I will call them.

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