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Pawz Away® Indoor Pet Barrier

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10 Customer Reviews

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Rating
40/
40%
by
I love the concept and when the collar works I love it. I have bought 5 collars because they keep breaking and there are no competitors that have a similar product. I use the collar to keep the lab off the furniture and from grazing in the kitchen. The collars keep malfunctioning . This time it is an all time low. I have had this new one for maybe 3 months. It still beeps but no shock is being delivered. Sometimes the contacts on the inside break, sometimes the plastic housing , sometimes the clasp breaks. Please improve the quality of the entire collar. $60 should buy something with a little more resilience.


​PETSAFE RESPONSE:

We're very sorry to hear about the issues that you've run into with the Pawz Away Receiver Collars, Madeline! Both the barrier units and receiver collars carry a one-year manufacturer's warranty, so we would be more than happy to get this taken care of for you and help find a way to prevent these issues from happening in the future. Please give us a call at the number 1-866-738-4379 for assistance.

Rating
60/
60%
by
The plastic housing for the transmitter is weak. The canvas collar is secured by the transmitter as part of the plastic housing. Unfortunately, the plastics itself is not a strong material, and the section that secures transmitter to collar is very thin. Every housing has broken within 12 months, and we've resorted to duct-taping the entire transmitter to the collar. Not ideal


​PETSAFE RESPONSE:

We are very sorry to hear about the problem you've run into with the collars that you've used, Tom! Please give us a call at the number 1-866-738-4379 and we'll be glad to assist you with this; although the collars carry a one-year warranty that you may be outside of, we certainly still have options available and would love the opportunity to help you.

Rating
40/
40%
Disappointed12/5/16
by
I bought the kit with one collar and a disk to stop my dog from jumping on the couch. The product comes with a one year warranty.
I needed to keep using the collar to train my dog to stop counter surfing and stealibg foor from the stove and from the counter. We started out and all of a sudden the collar just stopped working. Unfortunately the same month that the warranty expired was the same time that the receiver collar had died. I called the company but ended up having to buy a new one after doing a series of tests to see if it was really dead. These are not cheap.
Then just recently the disk started flashing constantly and then it just stopped showing any bars at all. Just a blank screen. I have changed the batteries several times and nothing is happening.
I am disappointed beyond words.
Sorry but this product seems to be formulated to die after the warranty period. I am not in a financial position to buy another disk because they are quite expensive. For now I have decided to use a traditional baby gate to bat my dog from getting in the kitchen.
Try something else for your pet or find a way to get your training done in a year's time after buying the product or else you have to replace the whole system.

PETSAFE RESPONSE

Thanks for taking the time to share your experience with the Pawz Away® Indoor Pet Barrier. We can understand how it would be upsetting to have a system that stops working after a short time, and we would like to help!

We will be reaching out to you privately for more details so that we can find a way to create a better experience for you, and keep your dog from counter surfing!


Rating
100/
100%
by
We have two cats that were marking in a living room area. We were at wits end. We placed two disks in the room along with the collars on both cats. That was it! No more marking. We haven't had a single issue in over two months. We were skeptical - but now are total believers in this product. The cats won't even set foot in that room because the beeper goes off and scares them long before they reach the point of shock. Thanks.

Rating
100/
100%
by
I adopted a 3 year old min schnauzer. Jazzy likes to go potty on my expensive living room carpet. I needed to keep her out of the living room. She has a dog door and a fenced yard. She uses the dog door and I let her out often but whenever she can she sneaks in the living room and she pees and poops. She does not have a health problem.
So I was going to hire an invisible fence guy and spend $500 plus to barrier off the living room entry points. I read reviews on this site and decided to try this first, for under $200.n The Rep I got [Redacted] was the best customer service Rep I have ever had. Also I co-worker woman was great. They both were so generous with their time helping select a product and set it up.
I ended up with the Petsafe Indoor barrier. A collar and one disk and I bought an extra one to cover the 22 feet of entry. This is been a miracle. It took 5 minutes to set up with their phone help. Jazzy got the message right away.
She did mess up once in the last 2 weeks, so I am ordering one more disk to cover the area better, but I highly recommend this product to keep a pet away from an entry point of off furniture etc.

Rating
20/
20%
by
Electronically sound and worked as advertised, But mechanically poor design as the housing broke on two of these rendering them unless within a short time.

PETSAFE RESPONSE: We appreciate you taking the time to share your thoughts with us, Mark. We understand how frustrating it can be to have an issue with a working product that prevents it from being used. It looks like you may have already been in touch with us via email to find a resolution. We're also available to help by calling 1-866-738-4379. Please know we're also happy to try and help find a solution if you should ever experience any further difficulties with your items.

Rating
20/
20%
by
I bought this package as well as an extra Petsafe collar for my two cats. We installed a dog door and I wanted the dogs to be able to go out and for the cats to stay clear. I did some research and due to the good reviews on this site I bought it. Installation and setup were very easy and it was also very easy to fit my cats with the collars. We tested the collars prior to putting them on the cats and the static charge worked. I didn't realize you could only keep the collar on them for 12 hours at a time when purchasing the product but I figured I could make it work. I could hear the beep as they approached the dog door but they both just shook off the static charge and walked right out the door. We tried it throughout the day and they both escaped multiple times. :(

PETSAFE RESPONSE

We are terribly sorry to hear that this has not worked well for your cats! You may find it helpful to know that training is extremely important with all static devices to ensure success. There is a training guide in the manual and we are here for tips and tricks in Customer Care at 1-800-732-2677. We are aware that some pets will test all boundaries and getting them acclimated can be quite a task! Sometimes, if the full training is not complete, the pet will hear the beep, feel the static, and bolt as a result. We do not advise leaving the pet unattended until it is clear that the pet understands and respects the boundaries. We are here for you and we want to help! If you have any questions or concerns please give us a call so that we can work with you towards a solution to keep your cats safe.

Rating
100/
100%
by
We've used this product for 3 years on our cat who has issues marking furniture (the dog's bed), front door and windows. It's saved our home from smelling like male cat urine. The disks are easily moved about if they change their marking locations. Excellent product if you've tried other behavior modification training without success. You can't leave the collar on 24/7 though. You must take the collar off for 8 hours at a time. We lock our cat in the bathroom with a bowl of water, food and his litter box at night, he has the run of the house during the day.
( I would strongly recommend you have your cat/dog checked for a urinary tract infection before you try this product to make sure they do NOT have a UTI as nothing will stop them from urinating outside their litter box in this case and it's dangerous to your cat/dog to ignore a medical condition.)

Rating
40/
40%
by
we have the outdoor fence and it is great. this pawz away is not compatible with the RF-275 stubborn dog transmitter. i am sending it back because I can't have the dogs earing two different receivers

PETSAFE RESPONSE: We do apologize that the Pawz Away Indoor Pet Barrier is not compatible with your stubborn dog receiver. Please know that we do have other in ground products that are compatible with the Pawz Away barriers, such as the Yard Max system. We also have an indoor radio fence transmitter that is compatible with your stubborn dog receiver. This device can be viewed by using the link below. For more information on which system may be more suitable for your needs, please contact our Customer Care Center at 1-800-732-2677.
LINK: http://store.petsafe.net/indoor-radio-fence-transmitter

Rating
100/
100%
by
We have several of these to keep our dog from going on the carpet, getting out the garage door and going up the steps. You can toss them anywhere and they have never failed. He now knows where not to go and he doesn't even test them anymore, at least not that we know of. Our dog caught on real quick but he already had the underground fence in the yard. These don't work with that collar so I sold this on craigs list and purchase the plug in type that works with the underground fence. Our dog never gets zapped because he stops when he hears the beep. You do have to be careful to let others know where they cannot go as we had some friends that took our dog into an area where we had a barrier and he did get zapped. We replaced several baby gates with these and it has not only made our house look better but we don't have to step over or open gates anymore.