The reason for writing this review is I purchased Pawz Away system in which this type of cap was a part of. The first time I installed the batteries and closed the cap by turning the cap one of the plastic lugs that holds the cap in place broke. I feel that this is due to poor manufacturing by the maker of the product. If a stronger plastic or a metal lug was used it would be better for this unit.
I will say when I called PetSafe they sent me a new cap for free since it was under warranty. I looked on their website and found a cap repair kit for about $9. So by seeing this repair kit this must be a recurring problem with the caps. I hope that PetSafe reads this review and will make changes to this item so in the future there will not be complaints like mine. I will post a future review upon receiving my replacement cap kit.
PETSAFE RESPONSE: We do apologize that the design of the Pawz Away® Collar has failed your expectations. We are happy to hear that we were able to assist you by replacing the cap within warranty. We understand how frustrating a damaged piece can be, especially if it is a small part. The repair kit is offered for those who may have a damaged or lost battery cap and do not wish to purchase an entire replacement receiver collar.