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Patio Panel Kit for Recessed Door Frames

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How is it possible that you are forced to spend an additional $13.40 to get a part that costs about a quarter and should be included with the pet door in the first place since most doors are recessed installs. In addition now I have the pet door sitting against the wall in my living room just in time for Thanksgiving since I cannot install it without this piece.

Very unsatisfied with this con game.

PETSAFE RESPONSE

Thank you for taking the time to share your feedback concerning the recessed door frame brackets.. While recessed frame sliding glass doors can be more prominent in certain locations and styles of homes, standard sliding glass doors continue to be the the norm for most homes in the United States.

Rather than package the brackets with every door and pass the costs associated with manufacturing and including these items onto our customers, we have these available for purchase separately for those customers which need them.

All feedback is welcome and your experience has been passed along to the design teams. If you have any additional questions or concerns, feel free to give us a call at 1-866-732-4379.