Close
#

Patio Panel Kit for Recessed Door Frames

See Product Details

3 Customer Reviews

20 100 3
Overall
%
#
Ratings Breakdown
3 reviews
1 star
3
2 star
0
3 star
0
4 star
0
5 star
0

Add your Patio Panel Kit for Recessed Door Frames review:
  1 2 3 4 5
Rating

Have a question about this product? We're happy to help! Send us your question.

  • Max 2000 characters

Sort by:
Rating
20/
20%
What a waste2/13/17
by
We purchased this door and now need the brackets to install it. I have checked all 5 local retailers near me that this website misleading lists as carrying this product and none of the retailers even carry the product or know what I'm talking about. I am extremely frustrated. I have been on hold for over 10 minutes with PetSafe customer service still no answer. Would NOT recommend this product to anyone!! Do NOT purchase this unless you have an exposed frame for your sliding glass door. It is NOT worth the hassle!!!

PETSAFE RESPONSE:

We're truly sorry for the frustration with finding the parts you need, Amber! We're not sure why you had such long hold times. We would like to help you and also research why you experienced this when attempting to call us. Please reach out to us at 1-800-732-2677 so we can work with you to make sure this is resolved, Amber!

Rating
20/
20%
by
The Patio Panel Kit for Recessed Door Frames wasn't included. Now I can' t install the door and will have to spend extra money to purchase and paying for shipping. Not a very user friendly product.

PETSAFE RESPONSE

Thank you for taking the time to review the Patio Panel Kit for Recessed Door Frames. We are sorry to hear that you did not have all of the pieces that you needed to install the door, and can understand your frustrations!

All feedback is welcome and your experience has been passed along to the design and development teams.

Rating
20/
20%
by
How is it possible that you are forced to spend an additional $13.40 to get a part that costs about a quarter and should be included with the pet door in the first place since most doors are recessed installs. In addition now I have the pet door sitting against the wall in my living room just in time for Thanksgiving since I cannot install it without this piece.

Very unsatisfied with this con game.

PETSAFE RESPONSE

Thank you for taking the time to share your feedback concerning the recessed door frame brackets.. While recessed frame sliding glass doors can be more prominent in certain locations and styles of homes, standard sliding glass doors continue to be the the norm for most homes in the United States.

Rather than package the brackets with every door and pass the costs associated with manufacturing and including these items onto our customers, we have these available for purchase separately for those customers which need them.

All feedback is welcome and your experience has been passed along to the design teams. If you have any additional questions or concerns, feel free to give us a call at 1-866-732-4379.