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Passport™ Pet Door

SKU# GRP-PASSPORT

starting at $229.99
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Description

The Passport Pet Access Smart System™ uses advanced entry and exit technology to provide freedom and peace of mind like no other pet door. Using radio-frequency identification (RFID) technology, the Passport reads the Passport Key™ worn on your pet’s collar. This allows only pets with programmed IDs to enter and exit the home, while keeping out other pets, wild animals, and strays. Choose from advanced selective entry and exit by pet, multiple access options (such as in-only access and out-only access), and access only at specific times of the day. Programming is easy using the LCD screen and 5-button navigation or by connecting to your computer with the included USB cable. A wireless connection allows for convenient future remote programming from any smart device, even when you're not at home. The Passport gives you complete control of each pet’s access.


WARNING:

Small children can pass through door.
Read Entire Statement


View door cut-out dimensions chart

Key Features

  • Customize each pet’s access in and out of the home
  • Program for up to 20 pets
  • LCD screen with 5-button navigation for easy programming
  • Smart Mode (In/Out), In-Only, Out-Only, and Timer Mode to schedule times when each pet has access
  • USB and wireless connectivity for remote programming and software updates from PC/Mac or smart device Increased strength and weather resistance from patent-pending, multi-point locking, U-flap system
  • 100 pounds of push-through strength
  • Monitor your pet's door use
  • Turn on audible alerts to signal when pet goes in or out
  • Optional power adaptor with rechargeable battery (not included)

Features

  • Optional rechargeable battery (replaceable)
  • Fits doors 1 - 2 inches thick
  • Electronic
  • (COMING SOON) Fits walls 3½ - 12 inches thick with Wall Entry Kit (MPA19-13800, MPA19-13801) (sold separately, not available yet)

More Information

How Electronic Doors work


The door reads the unique signal of the key on your pet's collar and triggers the flap to unlock. When the door no longer senses your pet's key, the flap automatically locks back into place. Each key is programmed to only let that pet use the door, so other pets or stray animals can’t use the pet door.


  • Give your cat access to the litter box or your bedroom while keeping the dog out
  • Keep your cat in and let your dog out
  • Let your pets out during the day and keep them in at night
  • Prevent strays or other animals from entering

Door Sizing Chart

How to measure your pet
Door Size Pet Size Flap Opening Frame Dimensions Cut Out
Small Under 25 pounds 7 1/8" x 8 1/4" 11 3/4" x 15" 10 11/16" x 12 1/8"
Medium Under 50 pounds 9 5/8" x 13 1/4" 14 1/4" x 20" 13 1/8" x 17 1/16"

Reviews

67% 100% 12
Overall
%
(12)
#
Ratings Breakdown
12 reviews
5 star
4
4 star
3
3 star
0
2 star
3
1 star
2

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You're reviewing: Passport™ Pet Door
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Rating
20%/
20%
Does not work, 4/4/14
by
This device only can detect my the dog if he runs strait at it. It appears the motion detector is not sensitive enough or times out. Its hard to tell the motion sensor unlike alarms that turn red when motion happens all it does it\s allow the magnetic sensor that is on the dog to be detected. The other problem is if your dog is scared easily the sound of the door might scare your dog.
Easy solution to fix this is a by pass setting for the motion sensor. The motion sensor is not needed. and here is why if the door activated by the fob alone would work. this was obviously designed by engineers who really do understand simple. Example magnetic latching would be easier to use and are silent.
having a angle indicator would tell you if the dog had come in or out. this would be a simple thing even if the dog ran at and the then flapped open back and forth on the rules of momentum says that the return would be a lesser angle then the first angle.
Must give a for effort customer support they tried everything possible to do a work around to the problems we are having.

PETSAFE RESPONSE: We are glad that you contacted our Customer Care Center, but we do apologize to hear that the design of this pet door did not meet your expectations. Please know that we are always looking for ways to improve our products and we really appreciate your feedback! Your suggestion has been passed on to the appropriate team for review. If you are ever interested in giving us more feedback on our products, please let sign up to be an Idea Partner at : http://labs.petsafe.net/

Rating
80%/
80%
Good, but..., 3/26/14
by
Great product but need one for large dogs! Have a friend who has the electronic SmartDoor and she says it's very sluggish. I love the way this product performs...only thing is my larger dog has trouble getting in and out. She would rather bark to get let out than wiggle her way through. With infant twins that isn't welcome anymore. Don't want the SmartDoor, would rather have this product... just bigger.

Rating
100%/
100%
need a large wall mount door!, 3/11/14
by
Looking forward to a wall mount door for large dogs (50#-100#) at the same price point!

PETSAFE RESPONSE: As we do not have a Large-size Passport™ Pet Door, we do offer a Large Electronic SmartDoor. While some of the features are different, the SmartDoor does offer the ability to customize which pet would be allowed to access the door. We also offer a wall entry conversion kit for the SmartDoor available through our Customer Care Center. You can view this door using the link below.

LINK: http://store.petsafe.net/electronic-smartdoor

Rating
80%/
80%
Yet to be tested, 2/22/14
by
I have big three dogs and one large cat that are allowed to go outside, and three cats that are not. Our current dog door is kept closed and locked because of the three inside cats. Would be interested if a large/x large door is offered. thanks!

Rating
100%/
100%
Larger doors?, 1/15/14
by
Michelle said everything I wanted to. Need a door for a larger breed dog.

Rating
20%/
20%
no extension for common 6 in wall..., 12/26/13
by
I would not recommend this product, we have a standard 6 in wall and after we made the hole in the wall we called customer service for an extension and were told they do not make them and if they will it wont be until the spring..What, I have also heard that to replace the door you have to purchase the entire unit. another.. What, customer service was of no help..Might want to check out other products would not recommend this product to anyone...


PETSAFE RESPONSE: We do apologize that you've experienced this problem with your Passport™ Pet Door installation. We do understand how frustrating waiting for a wall extension can be, but we have found that several customers have successfully framed in the area with treated wood,and making sure the framed out piece is free from obstruction and is safe for the pet to walk through. This Petsafe product does come with a 1 year limited warranty. Please know that you are welcome to contact our Customer Care Center at 1-800-732-2677 to discuss any replacement options that may be available to you.

Rating
40%/
40%
Great idea - HORRIBLE implementation., 12/1/13
by
You have to unscrew and completely remove the unit to replace a clock battery. No one seems to know that each key has to have a unique number to identify each pet. Pet Smart sold me two keys - both with the same code numbers. I came to this site to order keys and apparently even the company doesn't know that you have to have unique numbers because there's no place to select codes. Battery operation is "hidden" in the case and literature. You can not use standard batteries even though it looks like "C" cells should work. You have to spend another $60 for their special battery. Either that or use a wired power unit - supplied. SURE! I'm going to plug in and have a cord to a unit that's on my door which opens and closes often.

Great idea - HORRIBLE implementation!!!!!

PETSAFE RESPONSE: We are always seeking to improve our products and we want you to know that we do appreciate your time and feedback on the Passport™ Pet Door. Please know that the door itself uses a specific ID code, but any Passport Key™ that you purchase to use with your door should work. Once you program your key, you will be able to name that key in order to differentiate between them. We apologize that you had encountered difficulty in finding information regarding the rechargeable battery. Please know that this information is available on our website (link below), or on page 10 of the manual. If you would like to discuss your door further, please contact our Customer Care Center at 1-800-732-2677.

LINK : http://store.petsafe.net/passport-rechargeable-battery

Rating
40%/
40%
Not worth it!, 10/31/13
by
Great idea. But it doesn't work well for my dogs. The sensitivity to the collar key is very sporadic. Sometimes it works with the dogs standing right in front of it, but most of the time it doesn't. We even bought extra keys to make sure they were working properly. When it does work, it takes at least 10 to 15 seconds to respond. Doesn't sound like very long, unless your a dog wanting to get outside and chase the squirrels! We wanted to be able to let the dogs go in and out on their own, while keeping the cat inside. Didn't happen. Ended up just leaving it unlocked all the time. Wish we could return it, but the hole in the door is too big to put the old dog door back in. It's also very drafty around the flap and they don't make a cover for it. A very expensive and disappointing endeavor.

PETSAFE RESPONSE: We do apologize that you've had this experience with your Passport™ door. Unfortunately, with this door, there are situations that can cause a delayed or inconsistent response. Where your pet is detected within the "Motion Sensing Zones" can depend on your pet’s size and hair type, surrounding temperatures, and the location where the Passport™ is installed. For example, if your pet has longer hair, it may take longer for the motion sensors to detect your pet. You can read more about the motion sensors on the door using the link provided below or on page 11 of your Passport™ manual. The flap itself should have an interior locking u-shape flap that will help reduce drafts. If you experience drafts, be sure to confirm that both flaps are closing properly. If you are still experiencing problems with your door, Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution for you.

LINK: http://www.petsafe.net/support/doors/electronic-doors/passport-pet-access-smart-system-pet-door

Rating
80%/
80%
Looks and sounds great. , 9/11/13
by
Please make an electric outlet plug-in model. Hopefully reasonably priced.

Rating
40%/
40%
Cool technology and features, poor performance!, 9/3/13
by
After some additions to our [pet] family we were in the market to replace our standard PetSafe door with an electronic door as we didn't want to allow full access to all pets in the house. Reviews for most electronic doors were hit or miss on success rate and satisfaction.

We ran across the PassPort door at Petsafe which uses some pretty cool technology and I was hopeful it would work out much better. I tested the door before installation as suggested to ensure no issues or interference, however the test isn't too indicative of the installed devices success seeing you're just holding or propping the door up and testing with the collar tag. After ENLARGING the hole in the wall and installing the door I was extremely frustrated. More times than not the pet that has the tag cannot trigger the release on the door. Even with the pet standing right in front of the door and me waving my hands back and forth it is a struggle to get the door to unlock.
I've updated the firmware on the device (would be real cool for a pet door if it resulted in better success). I've un-associated the collar with the door and re-associated. I've tested with another tag I purchased for another pet. I've even put up a make-shift cattle guard to force the pet to approach the door straight on as suggested. No better performance...

I'm holding out on returning as I have another ~30 days left of the 60 day return policy, in hope that an update will improve the door. What would be best would be to either, a) Allow for adjusting the sensitivity of the motion detector, or b) Allow for installations which are plugged into AC (vs battery) to constantly search for RFID tags. I have to assume the RFID search isn't the problem but the motion detection functionality. In the meantime I now have too big of a hole to fill with another dog door and I've replaced a $100 door with a $275 door that does the same thing.

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