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Passport Key™

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doesn't work5/7/16
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Can't get door to recognize key after many attempts to setup.

PETSAFE RESPONSE

Thank you for sharing your feedback, Timothy! We are sorry to hear of the difficulty that you have experienced with your Passport Key™. It is possible that updating the software can make a huge difference, or loosening the screws in the frame to reduce pressure on the motors and support optimum functionality. We are happy to walk you through the programming steps as well! please give us a call for troubleshooting at 1-866-738-4379.