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Deluxe In-Ground UltraLight™ Receiver Collar

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You're reviewing: Deluxe In-Ground UltraLight™ Receiver Collar
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Rating
60%/
60%
Frustrated, 10/13/14
by
We installed our underground fence system about 8 years ago for our 2 dogs. After about 3 years the collars quit working and had to be replaced. Since that time our dogs are getting older (less active) but the collars are failing faster and faster. Our fence system gives our dogs about 3 acres of space to run so replacing the system is no easy task.

Yesterday we were informed that our dogs are roaming the area, and again found that the collars have quit working. About 6 months ago we purchased a new collar and it totally fell apart within two weeks. Since we do have a large area we can not find all the parts to even try for a refund. We are currently replacing collars #6 and #7 in the past 5 years. Not only has it become frustrating having to replace collars so often, but our trust in the product is waivering.

Has the quality of the collars decreased that much?

Frustrated and disappointed!

PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Deluxe In-Ground UltraLight™ Receiver Collar, and we can understand your frustration. Please know that these collars are backed by a 1 year warranty, and our Product Experts are standing by to offer troubleshooting and replacement assistance even if you are unable to find your receipt. If all of your collars are not working, it is possible that it could be something other than the receiver collar causing the issue. We recommend to perform the System Test that is discussed in your In-Ground Fence Manual (or at the link below) to help determine the cause. For more information, please contact our Customer Care Center at 1-800-732-2677.

LINK: http://www.petsafe.net/support/fencing/in-ground-fences/basic-in-ground-fence

Rating
80%/
80%
Love the system, but disappointed with the quality., 6/14/14
by
I live in Canada (Quebec)
My comment will be similar to Paul's comment.

I have been using the system for over 8 years before I had to replace anything. Almost everything was perfect, except the collar.
My dog learned extremely fast, and was happy to run around and play in my huge garden, while it gave me the peace of mind, knowing that he could stay outside for hours without getting lost in the woods (he loved chasing the deer), or running after the cars on the road, especially in the night because the dog is totally black: even a careful driver could have hit him.

The red collar that came with the receiver, was of poor quality, and after a few years, I installed the receiver on another more robust collar.

The initial guaranty was 3 years.

About one year ago, it still worked, but according to the seller who I had called for another problem, was not as good as the news one: he showed me the difference and I agreed.

So I bought the new "improved" one.

This time, the guaranty was only one year, but I did not care too much, because the first one had lasted so many years without problems.

But now the new receiver is really broken: seems that a contact moves inside, so it works on and off, depending on slight movements.
My dog ran away everyday in the past 4 days.

But - well calculated - it broke just a few days after the one year guaranty expired...

PETSAFE RESPONSE: We are sorry to hear that you've had issues with your Deluxe In-Ground UltraLight Receiver, and we appreciate the time you took to tell us your story and offer valuable feedback. We can understand how frustrating a broken receiver can be, but please know that even after the initial1 year warranty, we are still able to provide replacement assistance through our Customer Care Center. Regardless of which device you are currently using, if the contact seems broken, it will not allow the receiver collar to work properly, and can fail to contain your pet. We will be attempting to contact you to assist with your situation. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.

Rating
20%/
20%
Quality Out The Window but Pricing Remains High, 6/14/14
by
The collars are junk, why would you use stich cheap plastic snap connections that clearly aren't going to last for 5 to 10 years? Cutting back on the dollars spent on production? Clearly.

PETSAFE RESPONSE: We are sorry to hear that the collar strap does not meet your expectations! Please know that like standard dog collars, our straps can become worn over time, and we have designed the Deluxe In Ground UltraLight Receiver Collar so that you can replace the strap with ease. For your convenience, we do offer replacement straps available at the link below, or by contacting our Customer Care Center at 1-800-732-2677.

LINK: http://store.petsafe.net/1-replacement-strap

Rating
100%/
100%
Only ever have to pay retail once, replacement assistance awesome!, 5/1/14
by
I've used this fence and collars for 15+ years, through 2 homes and 5 wonderful dogs. Eventually the collars do wear out or get damaged by my dogs. I just call up customer service and they help me get a replacement collar for much less than retail. My fence was struck by a direct lightning hit once as well and the replacement for it was also a simple process and affordable.

Rating
60%/
60%
Disappointed, 4/16/14
by
I like your products and business. I used to install your fences professionally. I chose PetSafe for many reasons but ultimately believing your product to be the best. My disappointment began when you changed to the proprietary battery. It is inconvenient and more expensive, but more, the collars have not been nearly as good. I've purchased more new Deluxe collars in the past several years then years prior. The collars used to last more than 3 to 5 years, even 12 years. Those collars had a ten year warranty. Now I purchase a new collar every 13 months or less. These collars have one year warranty. Is the proof in the warranty? Perhaps you don't believe in these collars either. I will try the new expensive rechargeable collar, hoping this is your "flagship" collar, otherwise I'm jumping ship!
Sincerely,
Paul

PETSAFE RESPONSE: Paul, we apologize that the design of the Deluxe In-Ground UltraLight™ Receiver does not meet your expectations! We do appreciate your feedback and concerns about our warranty. Please know that we still offer replacement assistance after the 1 year limited warranty term is over. Our Customer Care Center would be happy to offer troubleshooting tips and possible solutions to any problems you may encounter with our products. For more information on our warranty, please view the link below, or contact our Customer Care at 1-800-732-2677.

LINK: http://www.petsafe.net/support/policies-and-terms/warranty-information

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