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Fencing Collars Accessory Pack

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3 Customer Reviews

67% 100% 3
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%
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3 reviews
5 star
1
4 star
1
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1

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Rating
80%/
80%
COLLAR7/18/15
by
I HAVE THE WIRELESS IN GROUND FENCING UNIT THAT WILL COVER UP TO 10 ACRES AND IT CAME WITH TWO COLLARS. THE FENCING WORKS WONDERFULLY AND I AM OVERALL REALLY HAPPY THAT WE MADE THE PURCHASE. HOWEVER, I HAVE NOW LOST ONE PRONG FROM EACH COLLAR AND IT WILL NOT SHOCK THE DOGS WITH ONLY ONE PRONG. I AM DISAPPOINTED IN THAT ASPECT SO JUST BE SURE TO TIGHTEN THE PRONGS EVERY FEW DAYS TO ENSURE THAT THEY STAY IN THE COLLAR AND DO THE JOB IT'S MEANT TO PERFORM.

​PETSAFE RESPONSE:
Sorry to hear that the probes fell out of your receiver collar, Stacie! Tightening them about once a week should do the trick, but if that continues to be an issue, please give us a call at the number 1-866-738-4379​ and we'd be happy to assist you. Hours of operation are 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

Rating
100%/
100%
by
I know we are not supposed to leave the collars on all the time, but we do, it's just easier for us and doesn't seem to bother our dogs. Because of this,they seem to lose the collar receiver with rambunctious movements and what not. So instead of having to buy $80 collar and receiver, we can just replace the missing pieces like the prong or a plastic washer at a reasonable price. As long as I'm not spending another $80 on a new collar set, I'm happy!

Rating
20%/
20%
by
When ordering a second Receiver Collar Accessory Pack no mention is made that if your dog has long hair you will need to spend an additional $9.95 to purchase a pair of Long Contact Points. Not only is the cost prohibitive but the items should come as standard equipment and be included in the packaging. Another annoyance is that we must wait at least another week so we may collar our second dog to train them together. It seems penny-wise and pound-foolish as far as "Good Will" is concerned. Perhaps the price might be increased $5.00 and the Contact Points be included as standard equipment?

PETSAFE RESPONSE: We apologize that this Petsafe product failed to meet your expectations. Please know that many of our receivers do include the long contact points and this accessory pack is available for replacements of lost or damage probes, washers, clear caps, and screws. We do understand how frustrating waiting to train pets together must be, but please know we do have expedited shipping options available for those who may need the product quicker. If you'd like to discuss this issue further, please contact our Customer Care Center at 1-800-732-2677.


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