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Premier® Martingale Collars

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You're reviewing: Premier® Martingale Collars
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60%/
60%
Made smaller :(, 11/12/14
by
The Martingale collars are great but my problem is they seem to be making them smaller. I ordered a medium about a year ago and it fit great but upon reordering, the medium was too small and the large was way too big! Also, they unravel after a few months of use, so did the handle on the leash which was an easy fix, just cut the unraveled part off and sew the handle back on. I hope to find these in stores so I don't have to keep sending them back to Petsafe. Also, a representative told my I had to ship it back Fedex and another tells me I could have sent it regular mail!? I spent $8.22 to send back a $6.99 collar! Very annoying. They did finally send me a free return label for the other collar so I guess I break even. If it's not one thing, it'll be another! Have a great day :)

PETSAFE RESPONSE: We are sorry to hear of the trouble you are experiencing in finding the right size for your pup and for the confusion of returning your product! Please know that we do offer a Sizing Chart and Measuring Guide to help you find the right sizes for your pet based on their own measurements. This chart can be viewed at the link below. In returning products, we do ask that you ship the product to us, but you may use whichever carrier you'd prefer. Please know that we do recommend your return be sent by traceable means. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.

LINK: http://store.petsafe.net/premier-martingale-collar

Rating
100%/
100%
excellent choke collar, 5/13/14
by
I really like this collar instead of the choke chain I have always used in the past. It has no plastic parts to break apart and stays secure. As advertised it only stays tight when it needs to be. My dog can be leash aggressive, and find this product to perfectly fit my needs.

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