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Basic In-Ground Fence™

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63% 100% 6
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%
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6 reviews
5 star
2
4 star
1
3 star
0
2 star
2
1 star
1

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You're reviewing: Basic In-Ground Fence™
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Rating
40%/
40%
Transmitter died!, 9/24/14
by
We had to have the collar replaced about 6 months after purchasing the fence. Thankfully the company replaced it.

Then just a month ago, our transmitter stopped working. We thought it was a dead battery in the collar, but have since discovered it is a dead transmitter. Now our dog is getting into our neighbors yard and the road! As I now see from some of the other reviews, this is pretty common for the thing to last 1 year....which ours is just about that old.

PETSAFE RESPONSE: We are sorry to hear of the trouble you've encountered with your Basic In-Ground Fence™ and we can understand how frustrating a damaged transmitter can be. Please know that we are happy to help offer troubleshooting and replacement assistance even if your transmitter is over the initial 1 year warranty! Often times, transmitters can be damaged due to a surge from your electrical outlets or lightning. To help prevent this issue, we do offer a surge protector that can protect surges traveling from your boundary wire and power adapter. For more information on this product, please view the link below or contact our Customer Care Center at 1-800-732-2677.

LINK: http://www.petsafe.net/support/wireless-fences/surge-protector

Rating
80%/
80%
Works great with our existing fence, but was a hassle to install, 9/20/14
by
We have an existing wooden privacy fence that my two lab mixes would regularly tear up and escape from. We tried various different things and this was a last resort. Now that it is installed, it is great and works like a charm. We still can't leave the gate open because they will buzz right through the shock, so if we didn't have the fence, I do not think this product would have worked for us. Install was confusing at first and a hassle. The existing fence made it much easier so I feel sorry for those who must bury all that wire. I simply attached the wire directly to our fence and only had to bury it where the gates open. I am a satisfied customer because the dogs no longer can get within 2 feet from the fence and they have stayed safely in the yard.

Rating
40%/
40%
Time to replace, 8/13/14
by
As with another review, we have used our fence for approximately 13 months and it has quit working and we are also plugged into a surge protector. May have to try a different brand because keeping our large bloodhound in a fence is a necessity. It was fabulous while it worked.

PETSAFE RESPONSE: Thank you for your time and feedback on your experience with the Basic In-Ground Fence. We are sorry to hear of the trouble you've experienced with your system, and we would be happy to offer troubleshooting assistance. If your collars are no longer responding to the boundary wire, we would recommend to start with conducting the Short Loop/ System Test. The steps for this test is available in your product manual, or by viewing the video at the link below. If your short loop test shows that your transmitter/ collar needs to be replaced, please know that we do offer replacement options even after the initial 1 year warranty has passed. For more information, please call our Customer Care Center at 1-800-732-2677.



VIDEO LINK: https://www.youtube.com/watch?v=3HlyFPDn3T0&list=PLB30F13BA212FB2AF

Rating
20%/
20%
Great Product but have had to replace it often, 6/29/14
by
We got our first dog in last August of 2011. Our 2nd box just died. It is plugged in to a surge protector along with a TV, DVD player, WII, directtv box - the only thing that ever dies is this box. While I love the freedom it affords my 2 dogs - having to replace it every year is fast coming to the point of just giving up and getting a regular fence. Love it when it works...but remember when the electricity goes out so does the fence! Otherwise i love it.

PETSAFE RESPONSE: Thank you for taking time to give us feedback on your experience with the PetSafe In- Ground Fence. We are sorry to hear of the trouble you have had with your transmitter, and can understand how frustrating it can be to have a failing system. Please know that this system is covered by a 1 year warranty, and we are happy to offer troubleshooting and replacement assistance beyond the initial warranty period.
If you are experiencing damage to your transmitter through power surges, we would recommend using an outlet only dedicated to your system in attempt to prevent interference. Also, we do carry a surge protector that will also help prevent surges or electrical spikes from coming in through your ground wire into the transmitter. For more information, please view the link below, or contact our Customer Care Center at 1-800-732-2677.


LINK: http://store.petsafe.net/surge-protector-for-pet-fence-systems

Rating
100%/
100%
Best thing we every did, 5/12/14
by
This fence was so simple, took about 2 hours to dig the line, put it in, and hook it up. I have a 1 1/2 yr old lab, and a 8 month old pit bull and both caught on first hour or so. They both went through it once, and each haven't since. We have had family come, other animals pass by, people walking, ect and they wont go through. They love being free and are Two Complete different Dogs. 10/10 for sure!!

Thanks PetSafe!!

Rating
100%/
100%
Great!, 4/26/14
by
works great- great directions- and even easy to how to train your dog guide I highly recommend following. I have a pit bull ,so she had it figured out the first day with no static needed . Just wish it came with two collars :)

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