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Basic In-Ground Fence™

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4 reviews
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2
4 star
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You're reviewing: Basic In-Ground Fence™
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Rating
40%/
40%
Time to replace, 8/13/14
by
As with another review, we have used our fence for approximately 13 months and it has quit working and we are also plugged into a surge protector. May have to try a different brand because keeping our large bloodhound in a fence is a necessity. It was fabulous while it worked.

PETSAFE RESPONSE: Thank you for your time and feedback on your experience with the Basic In-Ground Fence. We are sorry to hear of the trouble you've experienced with your system, and we would be happy to offer troubleshooting assistance. If your collars are no longer responding to the boundary wire, we would recommend to start with conducting the Short Loop/ System Test. The steps for this test is available in your product manual, or by viewing the video at the link below. If your short loop test shows that your transmitter/ collar needs to be replaced, please know that we do offer replacement options even after the initial 1 year warranty has passed. For more information, please call our Customer Care Center at 1-800-732-2677.



VIDEO LINK: https://www.youtube.com/watch?v=3HlyFPDn3T0&list=PLB30F13BA212FB2AF

Rating
20%/
20%
Great Product but have had to replace it often, 6/29/14
by
We got our first dog in last August of 2011. Our 2nd box just died. It is plugged in to a surge protector along with a TV, DVD player, WII, directtv box - the only thing that ever dies is this box. While I love the freedom it affords my 2 dogs - having to replace it every year is fast coming to the point of just giving up and getting a regular fence. Love it when it works...but remember when the electricity goes out so does the fence! Otherwise i love it.

PETSAFE RESPONSE: Thank you for taking time to give us feedback on your experience with the PetSafe In- Ground Fence. We are sorry to hear of the trouble you have had with your transmitter, and can understand how frustrating it can be to have a failing system. Please know that this system is covered by a 1 year warranty, and we are happy to offer troubleshooting and replacement assistance beyond the initial warranty period.
If you are experiencing damage to your transmitter through power surges, we would recommend using an outlet only dedicated to your system in attempt to prevent interference. Also, we do carry a surge protector that will also help prevent surges or electrical spikes from coming in through your ground wire into the transmitter. For more information, please view the link below, or contact our Customer Care Center at 1-800-732-2677.


LINK: http://store.petsafe.net/surge-protector-for-pet-fence-systems

Rating
100%/
100%
Best thing we every did, 5/12/14
by
This fence was so simple, took about 2 hours to dig the line, put it in, and hook it up. I have a 1 1/2 yr old lab, and a 8 month old pit bull and both caught on first hour or so. They both went through it once, and each haven't since. We have had family come, other animals pass by, people walking, ect and they wont go through. They love being free and are Two Complete different Dogs. 10/10 for sure!!

Thanks PetSafe!!

Rating
100%/
100%
Great!, 4/26/14
by
works great- great directions- and even easy to how to train your dog guide I highly recommend following. I have a pit bull ,so she had it figured out the first day with no static needed . Just wish it came with two collars :)

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