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Elite Remote Trainer Replacement Transmitter (REFURB)

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30% 100% 6
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(6)
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6 reviews
5 star
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4 star
0
3 star
1
2 star
1
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You're reviewing: Elite Remote Trainer Replacement Transmitter (REFURB)
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60%/
60%
overpriced replacements, 12/3/14
by
My remote has broken and wont work at all. Almost as if they make it to break after your warranty is up so that you have to buy there overpriced refurbished replacements. $70.00 for a refurbished remote when you can buy a NEW product with all of the pieces for $160.00 from a retailer who marks up their prices. Im thinking about buying a different product. This product should only be at the most $40.00 for a refurbished remote.

PETSAFE RESPONSE: We are sorry to hear that the cost of the Elite Remote Trainer Replacement Transmitter has failed to meet your expectations. Please know that the original remote trainer handheld is backed by a 1 year warranty, and many times issues can be fixed by troubleshooting with our Product Experts. The replacement transmitter offered here are for those who may have lost their remote (which is not covered under warranty). This refurbished unit is backed by a 90 day warranty. If a replacement is needed due to a faulty product, please contact our Customer Care Center at 1-800-732-2677 for assistance.

Rating
40%/
40%
Radius , 2/17/14
by
It worked great for a year or so, but then out of no where the radius of the remote seemed to slowly decrease, to the point we have to be 4-5 feet away for even the warning sounds are made. We charged it and everything, but it appears this product doesn't seem to live up to 1000 ft radius for long.

Rating
20%/
20%
Poor, 12/27/13
by
I have owned this unit for about 8 months. The remote transmitter has died. So my only choice it to pay another $70 for a refurbished transmitter.
Your better off spending the extra money and getting a tri tropics.
I called petco where I bout the pet safe unit and they don't carry the replacements in store.
The system works well but is poorly made and doesn't last.



Rating
20%/
20%
Unfair price and its refurbished!, 12/8/13
by
If this was brand new 70.00 would be overpriced. since it is refurbished you're almost better to just re buy the product if you misplaced your remote or if your remote has broken. I dont regret needing a new remote. I regret purchasing the product. The system itself works great but parts should be more reasonable acceptable and affordable.

PETSAFE RESPONSE: We are sorry to hear that the price on the replacement transmitter has failed to meet your expectations. We offer this transmitter at a price that is less than half of the starting price of a retailed Elite Remote Trainer System. If you handheld is not functioning properly, and you need a replacement, please know that you do have warranty options available to you through our Customer Care Center. To learn more about those options, contact us at 1-800-732-2677.

Rating
20%/
20%
LCD broke - expensive replacement, 9/28/13
by
Just got this device a few days ago. And the LCD glass came loose. Went to get a replacement and WOW $70 bucks is expensive. Calling customer service.


PETSAFE RESPONSE:

Thank you for taking the time to share your comments and the details of your situation. Please know that they have been passed on to the appropriate teams for review and feedback. We show that you have contacted our Customer Care Center for a replacement. We appreciate you for choosing PetSafe products!

Rating
20%/
20%
Very Expensive Battery, 8/4/13
by
For me, this is nothing more than a $70 replacement battery. Pet Safe sells the rechargeable battery as a "money saver" then charges $70 when the battery dies.


PETSAFE RESPONSE:

We are sorry to hear that you have encountered a problem with your Remote Trainer. This PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

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