Elite Pendant Remote Trainer

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Horrible 7/23/16
The receiver doesn't consistently turn on and then shuts itself off all the time. I til my first one back and got a replacement, but the second one dies the exact same thing. Such a waste of money!


We're very sorry to hear about the frustration you've experienced with the Pendant Trainer, Dana! Please ensure that you charge both units for a full 5 hours for the initial charge (all charges afterwards will be around 3-4 hours). If this is not done, the units may not activate properly. Please also try resynchronizing the two units by using the pairing instructions listed on page 9 of your manual to ensure that the two are linked up correctly. If you continue to have issues with the remote trainer, please give us a call at the number 1-800-732-2677 and we would be glad to help out!

I have had reservations about using Remote trainer, and Static correction products because the screws that touch the dogs neck were so long and looked uncomfortable. I tried to imagine myself laying on them as it states to put it in the middle of their neck, and I just couldn't allow myself to do put that type of collar on my terrier. When I saw this product I was pleasantly surprised that there were no long protruding probes coming out of the collar but 2 slim loops. After seeing how it would fit on the dog I decided to give it a try. I AM SO HAPPY THAT I DID! The collar has worked wonders as far as training goes. We have established better communication and its almost like he understands what I am saying now, there is no more running and chasing when its time to come inside and he can understand the difference between playing and when its time to go inside. Thanks for making a product that was geared more towards me and my needs! The only reason i'm giving this a 4 star review is because of the remote, I don't like having to flip it open like a cell phone, I have friends that use traditional remote trainers and their buttons are all available when needed and they don't even have to look. Sometimes I find myself fumbling for the remote when they are running full speed towards the road, but again I'm glad to have this product for times like that.

Had high hopes for this device. Seemed more modern and high tech. But when I tested, it simply didn't work consistently.
1. On/off feature on receiver (cover 2 spots w 2 fingers simultaneously) only worked about every 2-3 times. So to turn on or off took multiple tries. Not a show stopper but a bit frustrating.
2. Bigger issue: it only worked half the time. I kept trying to shock my dog and it wasn't working, so I tested it myself. Wife held remote while I held the receiver in my hand and walked out in the yard near my fence - where I was trying to keep my dog away from. About 60' away (and fully charged). When my wife pressed the tone button it was unpredictable. Worked once, then didn't work once, then would work a couple times in a row, and so on. Then we tested the shock w the receiver in my hand. It worked, on average, about once every 3 tries. In other words, sometimes when you pressed the shock button it worked, sometimes it didn't. And i was standing still.
I assume it was the range because doing the same test in the house w the transmitter and receiver a few feet from each other worked every time.

PETSAFE RESPONSE: We are sorry to hear you experienced trouble with your Elite Pendant Static Remote Trainer. We can understand how frustrating it must be when a product fails to assist in properly training your pet! The range of the system is up to 200 yards, but can vary according to terrain, weather, and vegetation. Please know that there are troubleshooting steps available to help you with your situation, and we would be happy to talk you through them and determine a solution! Please contact our Customer Care at 1-800-732-2677. We look forward to hearing from you.

We recently have tried the birdhouse bark box, walmarts bark collar and Viatek bark box and none of them have worked. I've used this pendant for 3 days and our Bassett Hound has officially stopped barking when this was used. It's awesome, it charges by USB in a wall outlet or plug in to a commuter. The remote is so nice looking and nicely built. You can use your own collar too , but it comes with a nice collar.