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Electronic SmartKey™ for SmartDoor™

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6 Customer Reviews

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6 reviews
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Rating
20/
20%
key12/6/16
by
I have 3 goldens and love this pet door, however the "key" that goes on the collar is not made well. I cant tell you how many keys I have bought at about $25 each. now have been leaving it unlocked which is not why I bought the door in the first place. Now my cat has learned how to open it and I have to keep it locked which means my dogs are locked out all day :(

PETSAFE RESPONSE

Thank you for taking the time to share your experience, Robin! We are so sorry to hear that the keys are not working well for your golden retrievers, and we would like to help! More information is needed in order to better assist you, and we will be reaching out to you privately.

Rating
80/
80%
by
Four months and the collar key is broken. Seems like a rather thin shell. Cracked in two places and can't be glued or fixed. They are $30. Otherwise, this is a nice solution to keep dog in/out when needed as well as our cat IN at all times. I would recommend this to a friend - but maybe work on the toughness of the collar key.

PETSAFE RESPONSE

Thank you for taking the time to provide feedback on the Electronic SmartKey™ for the SmartDoor™. We are glad to know that the door as worked well for your dog and cat. Please know that this door carries a 1 year warranty. For assistance please give us a call at 1-800-732-2677.

Rating
80/
80%
by
I have had the smart doorbell for about two years. It works fine but I need a smaller, lighter smart key, this is ok for a medium/large dog but too big for a small dog or cat, you really need to invest in a small smart key for customers
Do you have any other option for a small smart door model PAC11-11045????

​PETSAFE RESPONSE:
Thank you for your comments, Karen! At the moment, we do not have a smaller SmartKey available. However, we are always in the process of redesigning and implementing numerous improvements for our products and I will be happy to pass along your desire to see a ​smaller SmartKey produced for the door to our product development teams.

Rating
60/
60%
by
I have had the samrt door for almost a year. It works fine but I need a smaller, lighter smart key, for my cat it´s a way too heavy!!!
Do you have any other option for a small smart door model PPA11-10711????


PETSAFE RESPONSE:

We are sorry to hear that the PetSafe SmartKey for SmartDoor is not a good fit for your pet. Unfortunately, this is the smallest key available for this pet door. If you would like to discuss this with us or for information regarding a different pet door model that may be more suitable for your pet, please contact our Customer Care Center at 1-800-732-2677.

Rating
60/
60%
by
Love that the door locks so my cats cannot go outside, however I have two Chihuahua's and I really wish they would make a smaller key, granted it is only 2 oz but on a 6lb dog it looks huge and when we walk it flops against their legs. something smaller more compact for little dogs would be great. other than that this door works perfectly!

Rating
40/
40%
by
I have had to door a week and have bought four other keys for our five dogs.... So far four of the keys have been demolished.i do not feel like the are well made. I hope I can find a collar withit built in. These keys are rly big on my small dogs and four out of five are now broken. They keys need to be made different


PETSAFE RESPONSE:

We are sorry to hear that you are experiencing a problem with your Electronic SmartKeys. This PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.