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Electronic SmartDoor™

SKU# GRP-ESD

starting at $134.95
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Description

Our innovative Electronic SmartDoor™ gives your pet a key to the house so he can come and go as he pleases. Using radio-frequency technology, the SmartDoor™ reads the unique signal of a SmartKey™ worn on your pet’s collar and triggers the battery power-driven flap to unlock. When the SmartDoor™ no longer senses your pet’s SmartKey™, the flap automatically locks back into place.

WARNING:

Small children can pass through door.
Read Entire Statement

View door cut-out dimensions chart

Which door flap do I need?

Key Features

Easily program up to 5 SmartKeys™ with a touch of a button

Features

  • Uses 4 D-cell batteries (not included)
  • Energy-efficient, insulated flap with UV sun protection 
  • Fits door 1 1/2 - 2 inches thick
  • 3-way lock: automatic, open, and locked

More Information

The SmartDoor™ can detect up to five programmed SmartKeys™ and also operates in two other modes: fully locked mode and unlocked mode. Locked mode does not allow entry or exit for any pet and unlocked mode allows entry and exit for all pets.


Please note that the SmartKey is not waterproof.


How Electronic Doors work


The door reads the unique signal of the key on your pet's collar and triggers the flap to unlock. When the door no longer senses your pet's key, the flap automatically locks back into place. Each key is programmed to only let that pet use the door, so other pets or stray animals can’t use the pet door.


  • Give your cat access to the litter box or your bedroom while keeping the dog out
  • Keep your cat in and let your dog out
  • Let your pets out during the day and keep them in at night
  • Prevent strays or other animals from entering

System Includes

  • One programmed SmartKey™ with battery
  • Operating Guide

Door Sizing Chart

How to measure your pet
Door Size Pet Size Flap Opening Frame Dimensions Cut Out
Small Up to 15 pounds 5 1/2” X 7 7/8” 9” x 15 5/8” 8 3/8” x 14 3/4"
Large Up to 100 pounds 11” X 16” 16 1/8” x 23 5/8” 15 5/8” x 23 1/4”

Reviews

60% 100% 17
Overall
%
(17)
#
Ratings Breakdown
17 reviews
5 star
4
4 star
3
3 star
3
2 star
3
1 star
4

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You're reviewing: Electronic SmartDoor™
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Rating
80%/
80%
Great Door, 4/14/14
by
After about 1 year 8 months my door failed. I contacted customer service and was told it was an internal electronic failure and I need to completely replace the door. Needless to say I was not all that pleased, however after speaking with customer service I was offered a brand new replacement at a very good price including free shipping. Customer service was very professional and courteous. Since I was out of warranty I feel their offer was very fair. It's unfortunate that I need to replace the door, but I am ok with it. Looking forward to receiving the new door and hopefully it will last longer. I have had no other problems with the door. It has functioned flawlessly since installation. It won't keep people out but it does keep the neighbors cats out as well as Raccoons & Skunks.

Rating
40%/
40%
great theory poor materials, 3/24/14
by
I bought the electronic door to keep the cats in and dogs able to come and go as they please, worked well for awhile. Never even used the electronic keys as I left it on training because cats were scared of the door. Door is broken where flap attaches haven't even had it up a year, was given as a gift and was bought sometime before giving it to me, then had to wait to get it installed , so I would say door has been up 8 months. Don't waste your money.

Rating
100%/
100%
Great Door, 3/15/14
by
on line having to order our second door because we have two rambunctious boxers who have destroyed the first one after five years by running full speed in and out of that door. Keeps the cats in, but lets the dogs out! Definitely love it, or would not be buying another one!

Rating
20%/
20%
POOR QUALITY, 3/12/14
by
I have purchased 4 of these doors in as many years. At $200.00 a door it's starting to get expensive. Every year during the winter I end up with a broken door. For the most part the door is well made the only down fall is the piece that holds the flap in place is plastic. Plastic and frigid cold weather do not go well together. You would think that a heavier type of material would be used to hold the flap in place. I have just come home from work and have a broken doggy door again!! I now have to decide if I want to try again or find another type of door.

PETSAFE RESPONSE: We do apologize you have experienced issues with your Electronic Pet Doors! We are always looking to improve our products and we do appreciate your feedback! Please know that these doors do have a 1 year limited lifetime warranty, and we would be happy to discuss replacement options with you! If you are interested in another type of door, we also offer a loyalty discount on many of the doors you see on our website. If you'd like to discuss your warranty, or replacement options, please contact our Customer Care at 1-800-732-2677.

Rating
60%/
60%
Great when it works, 3/11/14
by
I purchased this door and the wall extension kit back in Dec, i needed a way for my puppy to get in and out but keep the cats in. I did a lot of research and read as many reviews as I could there were good and bad and a lot of tips on how to install correctly. I made sure I got someone who knew how to install these doors then hovered over him to make sure he followed the instructions.
The door worked great for 1 1/2 months then it started to fail, it kept locking so we would take out the batteries to reset it but finally it died it went into lock mode and would not unlock we could hear the gears going but it would not engage. We called customer service and they sent us a new one. They were great.
Door 2 arrived promptly and has been installed for 10 days and has had issues for most of them. This door won't lock and when we can get it to lock it doesn't stay that way. The door is perfectly level and I was very careful not to over tighten the screws. I now have to barricade the door during the day when we are not home and at night because one of my cats is big enough to push through it. This really defeats the purpose of the door.
Waiting on CS to call me back on what to do. I am very happy with this door at the moment if the issues get solved this will be great door.

Rating
60%/
60%
DOOR FLAP EASILY BREAKS, 2/28/14
by
I'VE USED PET SMART DOG DOORS FOR OVER 15 YEARS, AND I HAVE HAD 2 ELECTRONIC DOG DOORS IN 2 YEARS. THE TEETH BREAK EITHER DUE TO FREEZING COLD OR NOT STURDY PARTS. LOVE MY DOG DOORS BUT WISH PRODUCT LASTED MORE THAN A YEAR

PETSAFE RESPONSE: We do apologize for the trouble you have experienced with your Electronic SmartDoor.™ We understand that your experiences with broken flaps in a short time must be frustrating. Please know that this PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution for your issue. We look forward to hearing from you.

Rating
100%/
100%
excellent door , 2/8/14
by
We live in a rural area and wanted to find a product that would allow our pets in and out but not the skunks, opossums and other unwanted critters. This works great. Took our pets a bit to get it figured out but since then it has been great. We did find that since we live in a mobile home that the key works through the walls and when we have the keys set for max distance to activate the door and they are in the master bedroom at night the door is activated. The noise is loud at night. We do see that as advantage as the dogs and the cat have learned that the sound means they can go through the door without banging their heads. They have even learned not to follow each other too close going in or out because of the back swing of the door. We have had other types of doors and many do not stop the weather from coming in this one has been great this winter with single digits and lots of snow and rain. You can stand right next to this door and not feel the outside temps coming in and we do not get rain and snow coming in through the door.

Rating
40%/
40%
Frustrating, 1/31/14
by
I purchased this door, so that my dogs have access to the yard, while my cats can remain in the house, during my long work hours. I had to purchase the wall mounting kit. Wall mounting came with no additional instructions, but luckily, was not too difficult to figure out. I assumed that since there was an available wall kit, that it would fit between wall studs...not the case! I had to remove about 1/4" of the stud on each side of the door, so that it would install properly. Once installed, it just took a little encouragement and treats for them to learn how to use it. However, once we set it to the automatic setting, problems arose. Getting outside was not much of a problem, but to get back into the house, the dog has to wait, for quite some time, with her nose nearly pressed to where the sensor is, for the door to unlock. She gets frustrated and leaves, and no longer attempts to use the door. I turned the sensitivity all the way up, and only one of the keys responds to it. So I have only one of my two dogs, that is able to use the door. It has been installed for only a week, and it's very disappointing.

PETSAFE RESPONSE: We are sorry to hear that you are experiencing problems with your Electronic SmartDoor.™ The Smart Door Wall Conversion Kit should come with an installation manual and template. We do apologize that your kit did not have these items, but our Customer Care would be happy to send them to you. For sensitivity issues, there are a few troubleshooting steps we suggest located on our Troubleshooting page provided at the link below. If you need further assistance, or would like to discuss these issues, please contact our Customer Care Center at 1-800-732-2677.

LINK: http://www.petsafe.net/support/doors/electronic-doors/electronic-smartdoor#troubleshooting

Rating
20%/
20%
I second the previous Awful review! , 1/21/14
by
Extremely sluggish in opening compared to my old magnetic door. Our dogs are cracking their heads on the door everytime, and get frustrated because the darn thing is so finicky, that it takes forever to register the key. And that's out of the package, fresh batteries in the door and the collar keys, and highest sensitivity.
My dog ended up breaking the door trying to get in and now I wasted $189.00 on a door that I can't even use!

PETSAFE RESPONSE: We are sorry to hear about the problems you've encountered with your Electronic SmartDoor.™ Unlike a magnetic door, our Smart Doors use a pulsating type of radio signal to communicate with the Smart Key, and it can take a few moments for the door to sense the key and respond. Thus, you may experience a "lag" or "delay."This PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide troubleshooting tips and a possible solution for your issue. We look forward to hearing from you.

Rating
60%/
60%
Door opens too slow for dogs and loud bang, 1/9/14
by
I bought this product on 1/10/2013 - Mainly to use the locking features when the dogs are not near the door.

I purchased this product to keep my house a little more secure. The setting with the yellow light will allow the dogs to enter and exit the house but the opening and closing mechanism takes 5seconds or a little less. The dogs run into the door occasionally when excited to come inside or go out. My dogs were raised with this product and still are having problems waiting, they normally paw the door to check if its open.

There is also a loud bang which echos throughout the infrastructure of the house and has woken me up several times. The younger dogs are in and out through-out the night.

Recommendation: I believe the best option is to not use a battery to power the door but instead use an electric plug to wire the door up which may reduce the open/close time.

PETSAFE RESPONSE: We apologize for the problems you have encountered with your Electronic SmartDoor.™ However, the radio signal being sent from the door is a pulsating type of signal and it can take a few moments for the door to sense the key and respond. Thus, you may experience a "lag" or "delay" as to when the door responds.This delay can also be increased if the door is installed in a metal door or in some cases a wall. Also,the Smart Door is designed to initiate a "clicking" noise when the flap opens. This sound is an audible signal for your pet to know it is ok to enter or exit the door. We also do have an electronic door that does use a power cord instead of battery to operate. You can view it on our website at: http://store.petsafe.net/passport-pet-door . For more information on any of our products, or for troubleshooting assistance, feel free to call our Customer Care Center at 1-800-732-2677.

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