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Drinkwell® Zen Fountain

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12 Customer Reviews

75% 100% 12
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Ratings Breakdown
12 reviews
5 star
2
4 star
4
3 star
1
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1 star
1

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Rating
100%/
100%
by
I have two of these fountains, one for my dog and cat, and another for seven feral cats that I care for. Prior to buying the cleaning brushes for these fountains, I didn't realize that the raised black portion where the water flows out, was removable. It was soon apparent, what was causing the water blockages, and uneven flow. Other than needing to clean everything on a regular basis, which is somewhat time consuming, it still saves time and worry in the long run! My feral cats, and own pets are very happy with the cool, clean water that is always available.

Rating
60%/
60%
by
I have one boy that gets feline acne, so making the switch to stainless steel has helped tremendously! They ALL love drinking from top flow area.

My only complaint is that the stream of water ALWAYS separates into multiple streams causing splashing and much more noise than I'd care to hear.

Rating
80%/
80%
Great1/31/15
by
I love the stainless steel. I had a big dog for many years but it was getting harder to clean the plastic. This one cleans up very easily. My pump broke after a month as well. The original place I bought it from would not take it back but I contacted the company directly and they mailed me a new pump right away. I haven't had any problems with the new one, it has been almost a year.

by
Purchased our 3rd and LAST Drinkwell Zen Fountain. The last purchase the pump quit working within ONE month! This company USED to have quality equipment, but I am sad to say... not anymore. smh

PETSAFE RESPONSE: We are sorry to hear that the Drinkwell® Zen Fountain has failed to meet your expectations and we can understand how disappointing it can be to have a failing pump. Please know that many times issues with this product can be resolved by cleaning the fountain and pump regularly. For directions on how to clean your fountain, please visit the link below, or contact our Customer Care Center at 1-800-732-2677.

LINK: http://www.petsafe.net/media/manuals/dsteel-drinkwell-zen-fountain-manual.pdf

by
We have had this and the 360 SS fountain for more than 10y. They work great cats love them, Never had any problems with any parts. I suggest If you have trouble with any part you call the manufacture. They have been great getting me the replacements plastic parts, witch get the hard water calcium built up on them over time ( but still work great). Very good customer service with this Co.

by
I had my fountain less than a month. The pump is shot. Since I don't have my receipt, I can't return it. I'm out $80 for a piece of junk!!!!

Rating
100%/
100%
by
Within a minute of putting the large stainless bowl on the floor, my Bengal cat was lapping water from the spout like he had discovered the fountain of kittens. He walked away for 5 minutes or so and then was back at it, apparently enamored with the stream of water. I was changing his small stainless bowl twice a day so changing this once per week is nothing. It's quiet and perfect!

Rating
80%/
80%
by
We have had ours for several months and we really like it. As a matter of fact the cats were at my feet begging for it tonight while I cleaned the fountain. We have 1 dog and 2 cats and they all use the same fountain. It does require a bit more cleaning and recurring cost than we originally realized but it still a great product. I advise anyone to not let the cleaning go more than recommended because it will burn up the pump. If the waterflow gets too slow and I don't have time to clean it right then, I unplug it to save the pump and clean it later. I have made it a habit to clean ours every Sunday (just an easy day for me to remember). Hair clogs the filter and saliva makes everything that the water come in contact with slimy. It does take a little effort and small brush to get to all the nooks to clean it properly and I would recommend the brush set that Petsafe offers for $9.99 or get something similar. I haven't tried putting it in the dishwasher yet, but I may try that soon.

by
This is a poorly built unit. the pump quit after one month.

PETSAFE RESPONSE: We are sorry to hear that the design of this fountain has failed to meet your expectations! We can understand how frustrating it must be to have an issue within the first month of owning a product. Please know that the Drinkwell® Zen Fountain is covered by a 1 year limited warranty, and we would be happy to offer replacement assistance! To learn more about the warranty and options that you have, please contact our Customer Care Center at 1-800-732-2677.

Rating
80%/
80%
by
Just purchased this because my plastic animal planet water dish kept get slimy pink and black stuff on it, and I am concerned about my pets drinking from plastic. In response to the person who had sediments in their water clogging the filter, don't blame the water dish. Tap water is dangerous. And the chemicals used as processing plants do not remove giardia and cryptospordium. I purchase and drink use only 5-filtered water for me and my pets from the grocery store, in refillable non-pvc bottles. And I used 5-filtered water in my pets water flowing dishes. You cannot filter water too much. Filtering, however, at least the 5-filtered that I buy, not only removes harmfull stuff, but also removes minerals. I remineralize the water with a touch of natural seasalt. I also use Breathless plaque-zapper packets in their water.

Rating
80%/
80%
by
Bought this bowl to replace my cats' old drinkwell platinum. It's a bit BIG (esp width), but I wanted something in stainless steel.

Pros:
Stainless Steel
Uses full size filters(same as platinum)
Easy to set up & take apart/easy to clean
Runs VERY quiet

Cons (the reasons I gave 4 stars and not 5):
Flat,narrow flow of water-"spout" often gets clogged/seperates into multi streams which can cause splashing

I've only had it for a couple days, but I like it well enough so far-waiting to see how the cat takes to it. I would prefer a more D or O shaped spout (like on the platinum) to prevent clogging and multi streams. It would be awesome if Drinkwell/Petsafe would remake these things in the future. Also would be great if they would make it in 2 sizes; cat/small dog and med/large dog. My small dogs prefer drinking out of the higher spout on their platinum vs. the bowl area...so I don't know how well they would like the Zen (since the flow is flat/wide and low...and very far back on the bowl)

A resevoir tank would be great as well (but the design shape would have to be made more oval like the platinum), but it's not too much trouble to refill it every couple days.

Frankly, I wish that Drinkwell would just make the Platinum body in Stainless steel and change the filter screen area to be more like the Zen (wide filter grate/filter/pump). Or somehow combine these 2 models to make a more ideal fountain.

Rating
20%/
20%
by
I bought this fountain so I would have enough water for my dog and cat as they use the same bowl. The Black main part that the pump hooks up to that the water then comes out and is supposed to be flat to land on the metal ramp doesn't work correctly. It did when I first purchased it but it doesn't come apart to be cleaned properly so if you have hard water or you get build up in your shower expect the same build up to happen inside the thin little opening the water is supposed to come out flat out of. I am going through my second replacement of the black piece even with trying to clean it out with White Vinegar it still gets build up. I wish you could take it all the way apart so you can clean it properly. I am just so disappointed that I wasted my money on this water fountain when I could have spent half this on something else that you can clean more efficiently.


PETSAFE RESPONSE:

We apologize that the Zen Fountain has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience. If you would like to discuss this issue with us, please contact our Customer Care Center at 1-800-732-2677.

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