Have owned this fountain for about 8 months. Worked well until recently. Started having a problem where the water would start draining out of the reservoir by itself, emptying the reservoir and overflowing out of the Drinkwell Platinum Fountain onto the floor at any time of the day or night.It may be due to the O-ring (talked about in another review) falling out somewhere (don't know where). I don't know how to get one , what it looks like, and where it was located on the reservoir cap. If I did, maybe I could try to make something similar that might work, maybe.
Thank you for sharing your concerns, Jon. We can understand how it would be frustrating to have a leaky fountain, but we are here to help! The reservoir cap does not come with an O-ring, if the fountain is overflowing it is likely due to a hairline crack in the reservoir which interrupts the regulation of the water and causes water to flow freely. Please know that this fountain does carry a 1 year warranty! For further assistance, please give us a call at 1-866-738-4379.
I filled the Reservoir less then half way full and put it in the freezer overnight with plenty of room for the ice expansion but instead of the Ice expanding in the free space, it expanded outward braking the plastic..
Thank you for taking the time to share your experience, Steve. We are sorry to hear of the difficulty that you have experienced with the Drinkwell Platinum® Fountain Reservoir, and can understand your concern. This reservoir was not designed to be put in the freezer. Please know that your experience and concerns have been passed along to the design and development teams for review.
I have been using this product for my two fussy felines and it continues to be a big hit! They love to drink from the spout rather than the bowl, and, of course, it's a great place to play. Loved mine so much I bought the large version for a friend's dog. It was just as big a hit with him.