The Drinkwell fountain was working perfectly until I unplugged it to give it a cleaning. After taking off the various plastic parts (leaving the pump intact) I tried plugging it back in and...nothing. Should it just shut down like that as soon as it's unplugged...? I'm not sure whether it can be fixed or whether I need a new pump. Up til then I had no issues. (I received it used with a cat I inherited so I don't know how long they had it). This was the first time it had been unplugged in 3 months.
Thank you for sharing your experience, Sandra! We are sorry to read that you are having trouble with your pump, but we can certainly help out! If your fountain is not flowing, this almost certainly means that you have build-up in your pump.The pumps for the fountains need to be disassembled and cleaned out once every two weeks. Please refer to the video at the following web address for detailed instructions :
Please also know that we are here for troubleshooting and assistance, if you have any questions at all, please give us a call at 1-800-732-2677.