I absolutely love this fountain. It is easy to take apart and clean completely. The biggest problem is the pump died within 6 months! Not sure that it is worth it if I have to replace the pump so quickly.
We are so glad to hear that you and your pets have enjoyed the Drinkwell Platinum Fountain, but can understand how it would be frustrating for the pump to stop after such a short time! Some customers are not aware that the pump comes apart for cleaning! Please refer to the video at the web address below:
This fountain carries a 1 year warranty, and we will reach out to you privately to ensure that you have a fully functioning fountain for your pets!
Excellent product! I have three. I find them easy to clean and very quiet. I do have one complaint. My Platinum Fountain pump died after 3/4 year (no I didn't save my receipt). I discovered it was a short in the cord about 5 inches from the pump. I could bend it into a certain position and it would run, but now that doesn't work. Not sure why the wire would go bad. It was never bent sharply or yanked on, plus it wasn't near an end where it might get bent.
I am looking for a replacement pump but am leary of the Resun SP 400LV.
Glad to hear that the fountains are working out so well for you, Peter! We apologize for the problem that you've run into with the power cord on your pump, though, and will be happy to assist with that. We've sent you an email so that we can help get that taken care of. You can also give us a call at the number 1-866-738-4379.
I left a review yesterday, but didn't really expect for it to be read and/or acknowledged. Wow- was I wrong! Not only was there a quick online response but I also received a very helpful personal email. Awesome customer service! I will continue to shop here just because of the way I was treated. Thank you Amy G & Zach W. for the help and the drop of oil trick. I will be sure to use it on my new pump :)