I purchased our Drinkwell Platinum Fountain in April and clean it every two weeks. I use bottled water so the yuck from our City water doesn't clog anything. This was mot a "cheap" fountain and now it is pouring water all over the place. I thought maybe it has been moved and was a little unbalanced, so I moved it and added more water to the reservoir. Two hours later there is NO water in the reservoir because it is all on my floor again. I am disappointed with this. It had worked wonderful up until now.
Thanks for sharing your experience with us, Tammy! We're sorry to hear about the leaking issues you are having with the fountain. Please examine your reservoir for any damage such as holes or hairline cracks that could be affecting the water pressure inside the reservoir and causing the leaks. If it continues to leak, please give us a call at the number 1-866-738-4379 and we would be more than happy to help you get that fountain working correctly.
Water pump failed after 8 months. Our family takes it apart x2 weekly. It has been problematic requiring a great deal of attention. Sadly we just ordered filters for 9 months. We will order a replacement fountain.
Thank you for taking the time to share your experience with us. We are sorry to hear of the difficulty that you have had with your Drinkwell Platinum® Fountain Pump and would like to help! You may find it helpful to know that lubricating the pin inside the pump with a drop of vegetable oil or olive oil can make a huge difference in the overall function of the pump, and that this carries a 1 year warranty. For troubleshooting and warranty assistance please give us a call at 1-800-732-2677.
The Drinkwell fountain was working perfectly until I unplugged it to give it a cleaning. After taking off the various plastic parts (leaving the pump intact) I tried plugging it back in and...nothing. Should it just shut down like that as soon as it's unplugged...? I'm not sure whether it can be fixed or whether I need a new pump. Up til then I had no issues. (I received it used with a cat I inherited so I don't know how long they had it). This was the first time it had been unplugged in 3 months.
Thank you for sharing your experience, Sandra! We are sorry to read that you are having trouble with your pump, but we can certainly help out! If your fountain is not flowing, this almost certainly means that you have build-up in your pump.The pumps for the fountains need to be disassembled and cleaned out once every two weeks. Please refer to the video at the following web address for detailed instructions :
Please also know that we are here for troubleshooting and assistance, if you have any questions at all, please give us a call at 1-800-732-2677.