[...] a great while playing in Fountain for 4 years the pump stopped working at one point but just a few drops of olive oil fix the problem thank you for your directions on how to maintain the motor. I love Drinkwell products.
Like all the other reviews, I clean the fountain and pump every 7 - 10 days. My cats like the product which is why I purchased a second after the first one failed under a year. It is pretty expensive and as stated - the whole pump cannot be purchased elsewhere. I've noted the 'pat' answer provided by drinkwell...and I'm sure myself and other have to agree. PLEASE stop responding this way. Even with thorough cleaning and care - the product stops working (the pump) within the first year.
Thank you for taking the time to share your feedback, Rayvn. We can understand your perspective completely! Quite often we find that many customers are not aware that the pump comes apart, and we try to spread knowledge and ensure that our Customers have every bit of helpful information possible. The pumps are available separately on our website or by calling Customer Care Center to order over the phone. We have quite a few fountains around the office that have been running for over a year. We would love to learn more about your situation and find a way to keep your pumps running for long periods of time. Please give us a call at 1-800-732-2677 so that we can help!
Over all unit works well, but pump requires constant cleaning and finally died after 9 mths.
Neither [retailer] or [retailer] carry parts
Thank you for sharing your feedback, Fred! We are sorry to hear that the pump has failed so soon within the first year. This is most certainly covered under the 1 year warranty! for assistance feel free to give us a call at 1-800-732-2677. Please knot that this is not typical! If a pump is being properly maintained it can often last for years. When the impeller is removed from the pump, please put a drop of vegetable oil or olive oil on the pin inside the pump to lubricate. We also created a video to provide step-by-step information concerning taking the pump apart which can be seen at this web address :