My pump stopped working after about 2 years. I took it out of fountain to check it on the counter. Pulling end cap off (flow control attached) I found the white impeller did not move when pump was plugged in. After a slight nudge of impeller (pump off 1st), I found it would work. However, sometimes it would jam when unplugged and need another nudge. My solution: 1. re-assemble pump, 2. fill pump with cooking oil up to top off discharge hole, 3. plug it in again and let it run for an hour on the counter. 4. drain oil and rinse. 5. put fountain back together. I saved a trip to the store and at least $20.
I just want to thank the people who suggested taking the pump apart... I didn't even realize you could do that but now it works!!!
***People with long hair*** my pump was stopped because 1 strand of hair was wrapped in the metal... took tweezers and pulled it out and what do you know! It is working! YAY
Great Product, 10/10/13
I love the Platinum Drinkwell for my cats...although I do have to replace the pump because I have this one cat who has decided wires were a great way to pass the timeby chewing on it. This time I am going to Home Depot to find clear plastic tubing to put the wire through and prevent this from happening again.