OMG…. this pump has been going strong for 5 years..., 2/1/14
OMG… it stopped working after I cleaned it this morning!! I did not check the website until after I went to the pet stores to look for a replacement pump. I could not find one so I bought a whole new Platinum Fountain. Got home and checked on the net for replacement pumps…. read the reviews and found out I needed to take apart the plastic parts and clean them…. OMG…… thanks…. I can return the new one…. old one works PERFECTLY !!!!!
Don't get a new pump: clean the old one!, 1/25/14
Before you waste money on a new pump read this! When the pump gets clogged it stops working. All you need to do is take the plastic parts apart, clean them and the pump thoroughly getting all the accumulated gunk out, and Voilà! You just saved yourself twenty bucks!
Cleaned it and it works great again!, 1/21/14
by Laurie Jones
Pump quit working this am and I saw the other reviews here and called Customer Care and they talked me through the process of cleaning the pump and now it works great again! Happy Cats and happy owner!