I've had my one and only Drinkwell Platinum fountain for aver 3 years now. At first, I just filled it with water when it was low, and cleaned out the fountain as best I could when it got dirty. I only just found out a few months ago that the face plate came off the pump, so you could actually clean more of it when it got hard water buildup and hair in it, but I didn't know you could completely take it apart! (We have a water softener, but there's still a little buildup over time.) Tonight, my pump completely died on me! I was looking on Amazon to buy a new one, but they didn't have it. I took a chance on a link at the bottom of the page, and it brought me here. I decided to read the reviews of the replacement pump before I bought one, wondering why such a great pump only had 4 stars (not to mention that it's a replacement pump, so if you're buying it to replace an old one, you obviously like the product!) Whilst reading said reviews, one of them was a lower star review, and the response from the company, along with other reviews helped me understand that A) you can take apart the ENTIRE pump, not just the one face plate, and that B) when you do, after it's all cleaned out, by adding a drop of olive oil, it will bring it back to life! That's exactly what happened. One of the responses from the company had a link for the youtube video about how to take the whole thing apart, and then I just added a little bit of olive oil, and voila! My pump works again!! Hopefully I have it for at least another 3 years. Thanks for such a wonderful product!! My cats love it... it's the only water they'll drink! :)
My cats love their Drinkwell Platinum Fountain. This is my second fountain. The pump would not operate on the 1st one after about 3 yrs even though I took it apart every other week and thoroughly cleaned it. My 2nd pump stopped working a couple days ago after I took the fountain apart and I started looking for a replacement pump. Thank goodness I saw your link to the YouTube video on cleaning the pumps. I knew to take the front part off, but never knew to take the inside apart. Well it is now midnight and after seeing this, I just had to try and see if it would work. It did!!! Now my cats are enjoying their running water once again. Thank you for such a great product!