I've had my Drinkwell fountain for a few years. I have three cats so I make sure that the pump is cleaned every two weeks. We recently got a new puppy and he is not as clean as the cats so I now have to clean the fountain every couple of days. Two days ago, I thought the pump had stopped working. My husband is a master plumber. He looked at it, blew on the pump a couple of times and it worked again. Today, I cleaned it again and this time I could not get it to start working. I searched for a replacement pump and came across this website. I started reading the reviews and worked on the pump again. I was able to take it apart and cleaned it more thoroughly with a toothbrush. I crossed my fingers and plugged it back in. Voila! It works!
Thank you Angelica! I was ready to order another pump but instead took apart the pump, cleaned it and added a drop of veg oil! Wow, great results. I plan to do better cleaning job in the future too. Happy kitties and mom !
I've had my one and only Drinkwell Platinum fountain for aver 3 years now. At first, I just filled it with water when it was low, and cleaned out the fountain as best I could when it got dirty. I only just found out a few months ago that the face plate came off the pump, so you could actually clean more of it when it got hard water buildup and hair in it, but I didn't know you could completely take it apart! (We have a water softener, but there's still a little buildup over time.) Tonight, my pump completely died on me! I was looking on Amazon to buy a new one, but they didn't have it. I took a chance on a link at the bottom of the page, and it brought me here. I decided to read the reviews of the replacement pump before I bought one, wondering why such a great pump only had 4 stars (not to mention that it's a replacement pump, so if you're buying it to replace an old one, you obviously like the product!) Whilst reading said reviews, one of them was a lower star review, and the response from the company, along with other reviews helped me understand that A) you can take apart the ENTIRE pump, not just the one face plate, and that B) when you do, after it's all cleaned out, by adding a drop of olive oil, it will bring it back to life! That's exactly what happened. One of the responses from the company had a link for the youtube video about how to take the whole thing apart, and then I just added a little bit of olive oil, and voila! My pump works again!! Hopefully I have it for at least another 3 years. Thanks for such a wonderful product!! My cats love it... it's the only water they'll drink! :)