I've owned the Drinkwell Platinum fountain for three years. I clean the fountain weekly and replace the charcoal filters every 2-4 weeks and have never experienced a problem. The cats love the constant stream of fresh, filtered water and I believe are well-hydrated because the stream of water attracts them. I love it because it provides my five cats with a week's supply of fresh water when I travel for business. Today, after cleaning the fountain I noticed the pump didn't immediately come back on when plugged in. I viewed a YouTube video to see how to dismantle and clean it. After a quick three minute process, the pump was cleaned, reassembled and started recirculating the water immediately. If the pump ever does quit permanently, I wouldn't hesitate to purchase another. Thank you for a great product!
Outstanding! , 5/7/14
We have had our platinum drinkwell for over two years, we had the smaller drinkwell (not sure of the name) previous to this one. I believe the pump went out after about 8 months with the smaller model. We decided since our kitties love the fountain so much we would upgrade. Of course, they were devastated (I am not even exaggerating) when their fountain stopped working. The new pump was in my hands in two days. Kitties are happy and so am I!
great product, 4/9/14
I read the comment about how to clean the pump, after it stopped working and I tried it. The pump hasn't worked as well for years. Saved me the hassle and cost of buying a replacement pump. Thanks for the tip. This is a great product and my cats love drinking from the "fountain," especially when it is working well.