I left a review yesterday and wasn't even sure if it'd be seen. Wow, was I wrong! Not only was there a quick online response, but they also followed up with a very helpful email. I have to say the customer service is AMAZING and I will continue to shop with this company. Thank you so much Amy G. & Zack W. Because of your help I will definitely use the drop of oil trick on my new pump :)
My cat loves this fountain. However, it's a pain to clean it every week which I have to do even when regularly replacing the filters. I've had the fountain about a year and I'm here to reorder the pump for the second time as well as one the plastic pieces for the second time. I wish my kitty didn't love it because I'd gladly part ways with it otherwise!
Thanks for taking the time to share your concerns with the Drinkwell Platinum® Fountain. We are so sorry to hear that you are having trouble with cleaning the fountain! Please ensure that the pump is being taken completely apart as shown in the video below:
While it is taken apart, please put a drop of vegetable oil or olive oil on the pin inside the pump to lubricate. If this is done every 1-2 weeks your pump should last for years! We will reach out to you privately to ensure that you have all that you need. We want to help!
Regular cleaning of two times a month. Filter changed once a month. I've had it for two years. Had to replace water reservoir and just ordered the pump.
My cats love it, so naturally I'm am very happy with the product.