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Drinkwell® Platinum Fountain

SKU# PWW00-13703

$69.99
FREE SHIPPING (on orders over $50)
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Description

Developed by a Veterinarian, the Drinkwell® Platinum Pet Fountain provides 168 oz (1.3 gal) of fresh, filtered water to your pet. A patented free-falling stream of water entices your pet to drink more and continually aerates the water with healthful oxygen. A charcoal filter removes bad tastes and odors, giving your pet the best way to stay hydrated! This fountain features many upgrades and a built-in reservoir to increase capacity and makes refills easy.

Key Features

  • Patented free-falling water stream with adjustable flow entices pets to drink more
  • Spout and receiving ramp reduce splash and noise
  • Pre-filter catches large particles before they reach the motor
  • Replaceable charcoal filter removes bad tastes and odors
  • New snap-on lid prevents accidental removal
  • Rubber feet prevent sliding
  • Submersible pump for nearly silent operation
  • Low voltage, 12V system complete with cord tuck and inline disconnect for easy plug removal

Features

  • Plastic
  • Best for cats and dogs under 60 pounds
  • For indoor use only
  • Replaceable charcoal filter removes bad tastes and odors
  • Holds 1.3 gallons
  • Part Numbers: PWW00-14583

Reviews

66% 100% 24
Overall
%
(24)
#
Ratings Breakdown
24 reviews
5 star
7
4 star
1
3 star
3
2 star
4
1 star
3

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Rating
100%/
100%
Great. Just wish filters came in boxes of 10 or more :), and 220v adaptor!, 4/1/14
by
Love it. Using them for some years now no problems.
For outside of the USA there has to be an adaptor.

Rating
100%/
100%
Very satisfied!, 3/3/14
by
This is an excellent fountain. It does require weekly cleaning so that your pet's water is fresh and clear. It takes me only a few minutes to clean.

My cat loves it and is definitely drinking more water. I've been using this product for approx 6 months.

Rating
80%/
80%
Overall great product and excellent customer service!, 2/5/14
by
I love the Drinkwell Platinum Fountain. I bought it for my two cats who weren't drinking enough water. They were cautious of it at first, but now they love it and both drink from it regularly. The only reason I didn't give it a 5 out of 5 stars is that one of the parts in to motor (the impellor with three white plastic prongs) broke after I'd only had it 2 weeks. One of the plastic prongs snapped when I took the motor apart to clean it (I clean it weekly). If it could be made with metal prongs or at least stronger plastic it would be better. That being said, I contacted customer service via email, and since it was still covered by warranty, they sent me a replacement motor. The email interactions I had with customer service were very professional and helpful. All the drinkwell products I looked at had better reviews, features (like the pre-filter), warranties, and looked like better products than other brands. They are a little more expensive than some, but well worth the money. I will definitely recommended the Drinkwell Platinum to friends and family with pets!

Rating
100%/
100%
Couldn't be happier with this product!, 11/21/13
by
This fountain works great for our 7 year old cat. She enjoys playing with the water stream and, as a result drinks more water. The cleaning chore is as easy as could be expected. Everything disassembles and reassembles easily.
The only suggestion I would make (and this is not a manufacturing issue) is, when cleaning the reservoir, rinse it with white vinegar to completely remove any hidden soap deposits. I was getting slight traces of soap suds in the water dish and finally figured out I hadn't rinsed the reservoir completely. The vinegar rinse does the trick!

Rating
100%/
100%
Works as Advertised, 10/23/13
by
Handicapped veteran with very limited mobility, it works great.
We, my caregiver and I use purified water and the recommended filters for the 3 little loves of my life, kitties.
They are drinking more water and the sound of running water is relaxing.
It gets disassembled every two weeks and gets a 100% cleaning, air dry for a couple of hours, even with three kitties, it holds about 4-6 days of water with no intervention on our part.
RECOMMENDATION, buy.

Rating
100%/
100%
Great solution, 10/1/13
by
My wife and I rescue Miniature Pinschers and have dogs of our own as well as fosters we house as they await new homes. Providing clean water for as many as 9 dogs at a time proved to be challenging and messy. The Platinum Fountain has worked extremely well in providing a safe, clean source of water for our dogs. It has worked flawlessly for 2 years and is a great convenience for us. Routine maintenance is easy and intuitive. Recently, the bowl began overflowing at the rim and I called customer service to see if I could determine the cause. As it turns out, the reservoir had a crack in it and I ordered a new one. Thanks for providing such a good product and customer support.

Rating
40%/
40%
Not impressed, 9/28/13
by
My husband bought this fountain as a replacement for a regular cat waterer. None of them will drink from it unless we remove all other water sources. As others have mentioned there is not rubber gasket between the tank and the base. Water spills everywhere when I invert the tank. Today I noticed that we are also having issues where the bowl gets very full, then overflows all over the floor. I have the fountain on a glass trivet, but so much water overflowed that the trivet became full and the water damaged my hardwood floors.

PETSAFE RESPONSE:

We apologize that you have had this experience with the Drinkwell Platinum Fountain. The Drinkwell Platinum would overflow or remain near the top of the bowl only if air has access to enter freely. If air is entering the reservoir, the water will not equalize and the reservoir will begin to overflow the fountain. The reservoir is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide any applicable replacement options. We look forward to hearing from you.

Rating
60%/
60%
Filtration chamber stays murky, 9/25/13
by
So everything seems to be working ok... After a few weeks I have no leaks, pump is running good, and my cat really likes it.

However, the downside (kinda a major one considering I pre-bought several months supply of filters) is at the filtration chamber stays murky. Ironically, it's the water on the carbon side that's murkier. When I compare the water in a glass next to fresh faucet water, it's noticibly murky. Nothing too bad, but its not at a level I would drink, or even want my fish tank at. I've had fish tanks with similar filtration mechanisms and the water was cleaner. I still let my kitty drink from it but I sub out the water pretty regularly

Anyways, my kitty and I like it. I just wish I could keep the water clearer

Rating
20%/
20%
No Longer Satisfied, 9/18/13
by
The fountain is great and for 2 years I rated as a 5. Then the pump stopped working - I have had to purchase 7 replacement pumps in the last 19 months. Even with cleaning they just don't last. I no longer recommend this fountain and am in search of a new one.
Please, please, please go back to the previous manufacturer - paying a few extra dollars for a quality pump is far better than a cheap one that drives loyal customers away out of frustration!
The best fountain is no good without a working pump.

PETSAFE RESPONSE:

We apologize that you have had this experience with our Drinkwell Platinum pumps. This Drinkwell replacement pump is covered by a 90 day limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

Rating
60%/
60%
Pump works great & cats love it, but reservoir leaks!, 9/16/13
by
I just got this fountain delivered today and the cats seem to love it. There is a steady stream and it does not splash any water out of the bowl. The motor actually runs fairly quiet even on the "max flow" setting. The only issue is I can't seem to use the reservoir. The plunger at the bottom of the reservoir that is supposed to regulate the amount of water going into the bowl seems to just stay open, causing the bowl to slowly overflow. There does not seem to be any type of rubber ring around the base of the plunger either. I can't imagine hard plastic on hard plastic would create a water tight seal. It would be nice if they sold the reservoir cap + plunger as a replacement part, rather than the entire reservoir.

PETSAFE RESPONSE:

We are sorry to hear that you are experiencing a problem with your Drinkwell Platinum Fountain. This PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

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