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Drinkwell® Outdoor Replacement Filters (3-Pack) & Pre-Filter (1-Pack)

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The PetSafe instructions received with unit said to place "black filter facing pump." The Drinkwell replacement filters said the water should flow through the filter's polyester side first and exit out the black side. So, which is it?

PETSAFE RESPONSE: We do apologize about the confusion! For these refills, the filters are tapered on one end.The tapered end should be inserted first with the white side of the filter facing towards the back of the fountain. If you still need assistance, please contact our Customer Care Center at 1-800-732-2677.

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I didn't see anywhere instructions on what direction to insert the filter - black or white to the front? The package of new filters said directions would be on the website.

PETSAFE RESPONSE:

We apologize that you were unable to locate this information on our website. With the Drinkwell Outdoor Dog Fountain, the black side of the charcoal filter should face out towards the bowl. If you have any further questions or concerns, please contact our Customer Care Center at 1-800-732-2677.

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