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Drinkwell® Outdoor Dog Fountain

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10 Customer Reviews

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10 reviews
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2 star
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3 star
1
4 star
2
5 star
7

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Rating
60%/
60%
by
I bought this for our 3 dogs unfortunately my Boxer was the only one that loves it, which is fine. We have had it for about 8 months and it worked ok. Only thing that concerns me is the water gets dirty quick and I have to clean more than once a week and to me it is not easy to clean. My Boxer likes to drink out of the fountain and not the bowl part so the water was always fresh. The problem now is the water hardly comes out of the fountain so I think the motor is going. The filters get very dirty so you have to make sure they are cleaned at least once a week. I think I would rather it be stainless steel because of bactria, because the bowl gets slimy quick. Also, if the cord was not attached to the bowl and you could just unplug from the bowl instead of the wall and not having to drag the cord every time you clean the product it would be better. I now have to buy a new one but this is not the one I would buy again. The cost of this product it should last longer than 8 months. If you don't have big dogs that carry dirt in their jaws this would probably not be as much trouble to clean, however it is cumbersome to dump water out and clean.


​PETSAFE RESPONSE:

We're sorry to hear about the problems you've run into with the Outdoor Dog Fountain, Pam! If the water in the fountain tends to get dirty quickly, one thing you may want to try is setting the fountain further away from your dogs' food bowl. Many times, pets will use their food bowl and then go immediately to the fountain, depositing a lot of food bits into the water in the process. Setting the fountain and food dishes further apart can reduce this.

If your pump is not functioning as efficiently as it once was, please ensure that you are fully disassembling the pump during the cleaning process. This includes removing the intake plate from the side of the pump, removing the small plastic stator and propeller-shaped impeller from underneath that, and cleaning thoroughly inside the impeller cavity. This must be done approximately once every two weeks to avoid clogging.

Please keep in mind that, if the optional filter is used, we recommend replacing the charcoal filter every 2 to 4 weeks when used indoors and every 1 to 2 weeks when used outdoors, and replacing the foam filter every 4 to 8 weeks, depending on the location of the fountain and the number of pets using it.

If you continue to have issues with the fountain, we would be very happy to help get it working correctly for you. Please give us a call at the number 1-866-738-4379.

Rating
100%/
100%
we love it3/25/16
by
This a great fountain easy to refill easy to clean. Holds a lot of water

Rating
100%/
100%
Great3/5/16
by
For giant dogs is great easy cleaning the best fountain I have Thankyou

Rating
80%/
80%
by
I originally purchased this for my 2 large outside dogs. It has been very hot and humid here and they get extremely thirsty. The amount of water, durability, and filter were the reasons for picking this product and for the most part, it works very well. You do have to clean the filter and pump weekly in order for it to run properly. I would have preferred that they made the 2 reservoirs out of something more durable, like whatever the anti-chewable cord is made of because my dog chewed holes into both. Now I have to fill the basin manually but it still works. Overall it is a great product!

Rating
100%/
100%
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I absolutely love this fountain and would buy it again in a heartbeat. It's great during the summer when it's hot, and I can just put it out on the patio for the dogs to drink at their leisure. The trickling water sound is also nice on the patio. I've gotten a lot of compliments on it. Highly recommended!

Rating
100%/
100%
by
This fountain has been a terrific improvement from the last and smaller fountain we used previously. It holds a ton of water that we don't have to refill for about 7 days for our two retrievers. We have used it for the past 3 months and it doesn't build up calcium on the edges. We also like that right behind the charcoal filter there is enough room to slide a packet of lawn burn preventative. In the summer it sits beautifully on our patio, in the winter we bring it indoors. If there was a moderate heater added to it for winter use that would be well worth it. Overall we are extremely happy with this fountain and will recommend it to our friends.

Rating
80%/
80%
by
Overall the fountain arrived quickly. It is large and convenient. Perfect for a household of cats. They love it! and that's what counts. It is solid and will not tip. I only have to clean it out and refill it once a week with 10-15 cats. (I do animal rescue-not a hoarder)
It is noisy. This is not a quiet fountain, so if you don't like the sound of running water it will drive you nuts. Took some getting used to.
It arrived with a large scratch but I put that side next to the wall so it's not noticeable. It was also missing the 2 plastic pre-filters. Not a deal breaker since I have cats but if I had a large dog I would have returned it or ask that they ship them out. The pre-filters are supposed to trap hair before the foam filter does.
I have bought several of the other fountains listed on this site and this one is the best of the bunch. If you are looking for a fountain, this is the best one I have seen so far.

PETSAFE RESPONSE: We appreciate your time and feedback on this fountain. We are happy to know that it is working well for you and your rescue cats! Please know that if in the future you do notice any damage to your product once it is received, that we would be happy to look into replacement options for you. If there is anything we can do to improve your PetSafe experience with any of your fountains, contact our Customer Care at 1-800-732-2677.

Rating
100%/
100%
by
I have used many of the other fountains before and still have a smaller one upstairs, but keep this fountain on a waterproof pad in the kitchen!! It sounds like a small waterfall in our breakfast area. We have a medium sized dog and three cats (five of them when our daughter and her two kitties come to visit) and they all share the fountain. The dog likes to drink from the bowl part, while most of the cats like to lap up the water from the "waterfall." This is one of the easiest fountains to clean and keep filled. It stays clean very well and I only have to take it apart to clean it every three weeks--I just add water as needed and change the filter every week. I highly recommend this product.

Rating
100%/
100%
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I love this fountain so much that it isn't used outdoors - it's their regular, indoor water bowl. The 3 gallon retainer is wonderful with 3 large dogs in the house, very convenient as it lowers the required refills - previously, it seemed every time I turned around they needed fresh water. It's also much fresher - putting water in a large bucket and letting it sit until it was low revealed just how much slobber and debris could settle in their water, and of course it always ran the risk of growing stagnant, frequently leaving a coat of slime on the bucket itself.

Dissatisfied with constant refills or inadequate watering options, I searched for larger drinking bowls that would actually be useful to me - and discovered this fountain. By cycling and filtering the water, it's kept fresh enough for them to drink and the reservoir is the perfect size, allowing me a water refill twice a week rather than twice a day. And, personally, I find the sound of the water flow very soothing.

I may be buying a second one in the near-future, specifically for outdoor use while they spend their mornings in the yard. For me, it's the perfect bowl.

Rating
100%/
100%
by
Bought this when I got my english mastiff bc I would have to change the water bowl 3 times a day due to the dirt etc that he collected in his mouth. This at least lets me go a few days before I need to clean the bowl and with a dog that drinks a gallon+ everyday its nice having 3.5 gallons there for him.