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Drinkwell® Original Fountain Pump

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3 Customer Reviews

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Ratings Breakdown
3 reviews
1 star
1
2 star
1
3 star
0
4 star
0
5 star
1

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Rating
40/
40%
by
I've used the Pet Fountain for years, I travel for work so it works well to leave water while I am gone. I've just gotten resigned to the fact that the pumps just don't last even if you take the thing apart and clean it. When my old model died, I had to get a new Pet Fountain and since they changed the pumps design for some reason. The new pump barely lasted 2 months even with a cleaning. Not sure if the new design is now worse than the old or what the issue is but this was the shortest a pump has ever lasted.


​PETSAFE RESPONSE:

We're very sorry to hear that you've had repeat issues with your fountain pumps, Michael! We can certainly understand how it would quickly get frustrating having to replace them often. Typically, the pumps will last years if they are disassembled for cleaning about once every two weeks. In cases where the pumps fail even with proper cleaning, our fountains include a one-year warranty which would cover these situations. Please give us a call at the number 1-866-738-4379 and we would be glad to get this taken care of for you.

Rating
20/
20%
by
After 5 months, pump stopped working. Going back to using a regular water bowl. I don't think my cat really cares where the water is coming from. She is drinking water....that is all that matters.

PETSAFE RESPONSE

We can understand how it would be frustrating to have a pump that only works for 5 months, Jana! Please be sure that the pump is being taken apart as shown the below video every 1-2 weeks to ensure that the pump runs smoothly:

http://www.youtube.com/watch?v=3NES1Hw5LuY

This fountain carries a 1 year warranty and we will reach out to you privately in order to ensure that you have a running fountain.

Rating
100/
100%
by
All 5 of my pets love this fountain. We've had it 2 years now with no issues. Runs quietly. It is tricky to clean, cleaning kit is worth the money. My cats no longer beg to drink from the sink, worth every dime. I highly recommend!