I purchased this replacement pump because the plastic impeller blades had broken on my old one. I had read the review of a leaking pump but thought I wouldn't have a problem if I applied some Vaseline to the rubber "O" ring. I was wrong !! DO NOT BUY THIS PRODUCT !
PETSAFE RESPONSE: Thank you for sharing your feedback on your experience with us! We are sorry to hear that you've had trouble with your fountain and replacement pump and we can understand how frustrating this must be! Because there can be different reasons fountains can leak, we would like to learn more about what particularly happened in your situation, and we will be attempting to contact you for more information. If you have any questions, please contact us at 1-800-732-2677.
I've have a drinkwell fountain that I purchased for my cat over 8 years ago. I had a freak accident which severed the cord/motor to the fountain. I was very happy that I found this motor rather than shelling out $40+ to replace the entire fountain. This motor is the exact one for my existing fountain. I received the motor promptly and installed in a snap. It works perfectly and I'm very glad I located Petsafe. I'm not sure why the other reviews are not positive but I already had the fountain which works great and makes minimal noise. The noise comes from the water fall from the fountain. The motor is very quiet. if you're just looking for the replacement part, this is the place to get it from.