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Drinkwell® Original Fountain

SKU# PWW00-13704

$44.95
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Description

Developed by a Veterinarian, the Drinkwell® Original Pet Fountain provides 50 oz of fresh, filtered water to your pet. A patented free-falling stream of water entices your pet to drink more and continually aerates the water with healthful oxygen. A charcoal filter removes bad tastes and odors, giving your pet the best way to stay hydrated! Replaces SKU FCB-RE.

Key Features

  • Patented free-falling water stream entices pets to drink more
  • Receiving ramp reduces splash of falling water
  • Adjustable flow control
  • Completely disassembles for easy cleaning

Features

  • Plastic
  • Best for cats and dogs under 40 pounds
  • For indoor use only
  • Replaceable charcoal filter removes bad tastes and odors
  • Holds 0.4 gallon

Reviews

59% 100% 18
Overall
%
(18)
#
Ratings Breakdown
18 reviews
5 star
1
4 star
3
3 star
5
2 star
4
1 star
1

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You're reviewing: Drinkwell® Original Fountain
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Rating
80%/
80%
My Cats Love It, 4/8/14
by
I've had this fountain for over three years and I've had absolutely no problems with it. I wish the filters were a bit cheaper priced because it could cost a small fortune if you actually replace the filters as recommended. Replace them as needed and the cost will be just fine. The cats love the flowing water. I have had the attached container to replace the water consumed and other than a noise coming from the pump as the water level gets low, I have no complaints. Haven't had any complaints from BooBoo, Elsa, or Stewie either.

Rating
60%/
60%
Some nice features, 2/14/14
by
Purchased yesterday and the cats love it. I went through disassemble and cleaning before first time usage and the pump is very difficult to get out. I will try a little vaseline on the seal when I clean it next week. Otherwise, cats like the waterfall part of it, nice looking design. Pump is a bit noisy when running, it has a definite drone.

Rating
40%/
40%
does not last, 2/9/14
by
I have not had this fountain even a year and I need a pump already, but not from lack of cleaning, I guess from cleaning it 1 or 2 times a week and the difficulty in removing it just got to be too much for the plastic piece. So to sum it up, if you don't clean it enough the pump will go bad, if you clean it too much the plastic parts wear down and eventually snap off. What is a person supposed to do. For what I paid for this it should last longer than 10 months.

PETSAFE RESPONSE: We are sorry to hear that you've experienced trouble with your Drinkwell® Original Fountain. We are always looking for ways to improve our products and do appreciate your feedback. Please know that these products do have a limited warranty, and we would be happy to discuss replacement options with you. Please contact our Customer Care Center at 1-800-732-2677 so we can help find a solution that best suits your needs.

Rating
40%/
40%
Not the same *Original Fountain*, 1/20/14
by
I have owned an *Original Fountain* for many years, and it was time to replace it. Although the picture displayed on the web page matched my original fountain, the replacement I purchased was a model SKU # PWW00-13704. The new model has a 12V submersible pump, compared to the through-wall 120V pump on the older design. The noticeable difference is the flow control leaver is black plastic, and sticks out about an inch into the water bowl area. Adjusted to the lowest flow setting, the water flow is too much for the filter to handle, and the water flows over the top of the filter. So why even bother using a filter if the water bypasses it? The problem I see is that the new design water pump moves too much water, and the flow rate cannot be adjusted down enough to accommodate the filter. The new pump unit appears to be cheap in design and quality, and probably easily broken when cleaning. There is no reason for the flow control leaver to protrude so far out into the bowl area.

For the **Original** Original Fountain I would rate it 4 stars, because the pump is difficult to remove for cleaning. For the **New** Original Fountain I rate it 2 stars because it just doesn't have the mechanical quality of the original design.


PETSAFE RESPONSE:

We apologize that new Drinkwell Original Fountain design has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience. If you would like to discuss this issue with us, please contact our Customer Care Center at 1-800-732-2677.

Rating
100%/
100%
Excellent product but gets noisy with age , 1/5/14
by
We started out with one Original Fountain, added the 70 ounce reservoir bottle and then added more fountains so each of our cats had ready access to the 4 fountains we now have.

We have recommended the Drinkwell fountains to friends and family and bought them as gifts. All of the cats enjoy them and we believe they drink more water when attracted to the healthy, filtered stream of the fountains.
We recently had to replace the pump/motor on our 2 oldest fountains. Perhaps the impeller or motor eventually gets out of balance with age. The quiet hum of the product had become louder and noisy. Didn't bother the cats, just us.
I see many comments about difficulty removing the pump for cleaning. Our first fountain leaked water around the seal between the pump and the fountain. I fixed that by smearing a little vaseline on the rubber O-ring of the pump. That seemed to let the O-ring seal to the fountain without flexing or twisting. That may also make the pump easier to rotate out for cleaning. Also there is a tool available now, a thin plastic rod which inserts through a hole in the fountain above the pump to push the body of the motor and rotate it. This is an excellent and cheap addition to your pump cleaning kit.
Another cleaning tip: our hard water and/or cat saliva would build up around the waterline and other fountain parts. No amount of scrubbing would remove it. I eventually learned that soaking the disassembled fountain (not the motor) in a sink full of hot water with a squirt of dish soap and an ounce or two of white vinegar dissolved the build-up so you could wipe it off with a finger tip.
5 Star product. Hope this info helps.


Rating
60%/
60%
do it have a warrant., 12/1/13
by
the fountain is great but the pump is hard to remove to clean.and now it's crack from removing and replacing the pump now i need the based of the fountain. I need to get that part as quick as possible.


PETSAFE RESPONSE:

We apologize that you have had this experience with the Drinkwell Original Fountain. This product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

Rating
60%/
60%
Some of the cats liked it but..., 9/20/13
by
It's a good idea and two of our cats really seemed to enjoy drinking out of it but there is room for improvement. The biggest problem I had with it was getting the pump out, it was near impossible. I'm pretty strong and got it to come out but my wife would never be able to get it out. The plastic base for the fountain broke, where the pump goes in, last time I tried getting the pump out to clean. Now the fountain is useless because it leaks. I can't find a replacement base so I guess I'm out of luck. It was also very loud when it was running, like the pump was out of balance. It would also be nice if you could reduce the flow of water by slowing the pump down instead of restricting the flow. That would add to the cost but could save on the electric bill.
The fountain worked well for over a year and just made me cuss when I was getting the pump out to clean, other than that it was okay.

Rating
60%/
60%
Hard to find filters., 9/14/13
by
My cats love this fountain. However, it has started making a loud noise and doesn't flow as well as it did. I also have a very difficult time getting filters for it. Have to drive 45 miles away to Pet Smart because no one carries them here, not even Walmart.

Rating
60%/
60%
Our Cat loves it, but it is difficult to take pump out to clean it., 9/11/13
by
Cat loves it, but it is difficult to remove/ replace the pump. I have had to replace the pump because the plastic has broken when trying to replace it.

Rating
80%/
80%
Great overall, 9/8/13
by
I bought this fountain about 2 years ago. My cats were splashing water out of their standard bowl, making a mess everywhere. I did some research and found that some cats prefer to drinking moving water, and that fountains can be healthier for them. I bought this fountain at my local pet store. At first my cats were afraid of the fountain, but that is pretty typical of cats and new things. After a week they were completely used to the fountain and loved it. Cleaning the fountain is a pain, and I don't do it as regularly as I should. I actually just ordered the cleaning kit today. Also had to order some replacement parts because I attempted to boil some parts to sanitize them, but the parts warped. (My error, not product failure)

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