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Drinkwell® Lotus Plumbing Kit

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73% 100% 4
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You're reviewing: Drinkwell® Lotus Plumbing Kit
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60%/
60%
Issues with cord pass through tube, 5/15/14
by
I'm having the same problem with the cord pass through tube snapping off as other people have mentioned. Also when I did purchase a plumbing kit (shipping is more than the product itself lol) it was missing parts...really need to look into supplying petstores with this item to make it easier on all involved.

PETSAFE RESPONSE: We are sorry to hear of the issues that you encountered with your Drinkwell Lotus Fountain! Please know that we are always looking for ways to improve our products and your suggestion for easier availability has been passed on to the appropriate teams for review. Please know that your fountain is backed by a 1 year limited warranty, and we will be attempting to contact you shortly for troubleshooting and replacement assistance. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.

Rating
80%/
80%
Fountain great but cord pass-through tube breaks easily, 3/26/14
by
My cats love the fountain! But after just a few cleanings, the cord pass-through tube cracked where it threads into the base of the fountain. My local pet stores and Amazon carry the replacement filters but not the plumbing kit. The plumbing kit on your site (Petsafe) is only $5 which isn't bad. But the shipping fee is more than the item. Not a cheap fix.

Rating
80%/
80%
This fountain has a weakness - the Cord Pass-Thru tube , 9/19/13
by
The Cord Pass-Thru tube has a weak point - the lower portion breaks off easily and it is required to buy the set. The price on the replacement of $5 is reasonable, however add to that the mailing cost it becomes expensive to replace one piece. If you can reinforce this piece the fountain would be perfect.

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