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Drinkwell® Lotus Plumbing Kit

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5 Customer Reviews

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I had read reviews of the Lotus fountain and how the cord pass through tube breaks. I believed that I could avoid that happening by being extra careful with mine because I love the fountain otherwise. No. It actually started leaking while the fountain was running. When I took the fountain apart I discovered that the cord pass through tube was completely broken off. (So it didn't break when I was cleaning or removing it.) My fountain is used by two cats and two 6# dogs, so no one abuses the fountain in any way. Unfortunately, the problem is true, no matter how extra careful you are.

PETSAFE RESPONSE:
Thank you for sharing your experience, Tracy! We're sorry to hear that you're having issues with the pass-through tube on your fountain. Please know that your fountain comes with a one-year warranty which covers defects in material or workmanship. Please give us a call at the number 1-866-738-4379 and we'd be more than happy to discuss the replacement options that are available to you.

Rating
60%/
60%
by
I received the Drinkwell Lotus as a gift from a friend 6 months ago. I was wondering why he included two plumbing kits and now I know why the Pass Through breaks easily and i just used my last spare. My friend also owns the Drinkwell Lotus and has gone through multiple tube replacement. This part should be made with a thicker PVC Tube verses this thin molded plastic that is being used. I was also tempted to glue the tube but ended up not doing it because i was afraid to make my cats sick.

Rating
60%/
60%
by
I'm having the same problem with the cord pass through tube snapping off as other people have mentioned. Also when I did purchase a plumbing kit (shipping is more than the product itself lol) it was missing parts...really need to look into supplying petstores with this item to make it easier on all involved.

PETSAFE RESPONSE: We are sorry to hear of the issues that you encountered with your Drinkwell Lotus Fountain! Please know that we are always looking for ways to improve our products and your suggestion for easier availability has been passed on to the appropriate teams for review. Please know that your fountain is backed by a 1 year limited warranty, and we will be attempting to contact you shortly for troubleshooting and replacement assistance. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.

Rating
80%/
80%
by
My cats love the fountain! But after just a few cleanings, the cord pass-through tube cracked where it threads into the base of the fountain. My local pet stores and Amazon carry the replacement filters but not the plumbing kit. The plumbing kit on your site (Petsafe) is only $5 which isn't bad. But the shipping fee is more than the item. Not a cheap fix.

Rating
80%/
80%
by
The Cord Pass-Thru tube has a weak point - the lower portion breaks off easily and it is required to buy the set. The price on the replacement of $5 is reasonable, however add to that the mailing cost it becomes expensive to replace one piece. If you can reinforce this piece the fountain would be perfect.

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