Replacement kit for the Drinkwell Lotus Fountain. This 6-piece kit includes: the intake tube, cord pass-through tube, rubber gasket, plastic nut, tube connector, and the O-Ring for the upper dish. All parts are required for normal operation.
I had read reviews of the Lotus fountain and how the cord pass through tube breaks. I believed that I could avoid that happening by being extra careful with mine because I love the fountain otherwise. No. It actually started leaking while the fountain was running. When I took the fountain apart I discovered that the cord pass through tube was completely broken off. (So it didn't break when I was cleaning or removing it.) My fountain is used by two cats and two 6# dogs, so no one abuses the fountain in any way. Unfortunately, the problem is true, no matter how extra careful you are.
Thank you for sharing your experience, Tracy! We're sorry to hear that you're having issues with the pass-through tube on your fountain. Please know that your fountain comes with a one-year warranty which covers defects in material or workmanship. Please give us a call at the number 1-866-738-4379 and we'd be more than happy to discuss the replacement options that are available to you.
I received the Drinkwell Lotus as a gift from a friend 6 months ago. I was wondering why he included two plumbing kits and now I know why the Pass Through breaks easily and i just used my last spare. My friend also owns the Drinkwell Lotus and has gone through multiple tube replacement. This part should be made with a thicker PVC Tube verses this thin molded plastic that is being used. I was also tempted to glue the tube but ended up not doing it because i was afraid to make my cats sick.
I'm having the same problem with the cord pass through tube snapping off as other people have mentioned. Also when I did purchase a plumbing kit (shipping is more than the product itself lol) it was missing parts...really need to look into supplying petstores with this item to make it easier on all involved.
PETSAFE RESPONSE: We are sorry to hear of the issues that you encountered with your Drinkwell Lotus Fountain! Please know that we are always looking for ways to improve our products and your suggestion for easier availability has been passed on to the appropriate teams for review. Please know that your fountain is backed by a 1 year limited warranty, and we will be attempting to contact you shortly for troubleshooting and replacement assistance. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.