Replacement kit for the Drinkwell Lotus Fountain. This 6-piece kit includes: the intake tube, cord pass-through tube, rubber gasket, plastic nut, tube connector, and the O-Ring for the upper dish. All parts are required for normal operation.
I have broken three of the tubes that the electrical cord passes through. I now will order more. Very discouraging when the fountain is not that old! My kitty loves the fountain and it's hard to deal with when she won't drink without her fountain. Poor design or something, that I can break this part just by turning it to tighten it, then water leaks all over the place when it is broken.
Hello Linda, we are so sorry to hear that you have had trouble with the Lotus Pass Through tube, and can understand how it would be frustrating to have to replace it so frequently! You may find it helpful to know that we have redesigned the Ceramic Fountains due to customer feedback, and the Avalon and Pagoda fountains have a pass through tube that is attached and molded into the base rather than a separate piece. We will reach out to you privately for further assistance.
I just ordered a replacement, but after reading these reviews, it looks like I should have ordered a few.
We are sorry to hear of the trouble that you have experienced with the plumbing for the Drinkwell Lotus Fountain, Andrew, and can understand your concern. You may find it helpful to know that while we still have a stock of accessories to support the Lotus fountain, we have redesigned our ceramic fountains to reduce trouble with plumbing. To see the newer versions, please copy and paste this link for the Pagoda Fountain : http://store.petsafe.net/drinkwell-pagoda-fountains or this link for our new Avalon fountain : http://store.petsafe.net/drinkwell-avalon-fountain
Please also know that your fountain is backed by a 1 year warranty. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.
I had read reviews of the Lotus fountain and how the cord pass through tube breaks. I believed that I could avoid that happening by being extra careful with mine because I love the fountain otherwise. No. It actually started leaking while the fountain was running. When I took the fountain apart I discovered that the cord pass through tube was completely broken off. (So it didn't break when I was cleaning or removing it.) My fountain is used by two cats and two 6# dogs, so no one abuses the fountain in any way. Unfortunately, the problem is true, no matter how extra careful you are.
Thank you for sharing your experience, Tracy! We're sorry to hear that you're having issues with the pass-through tube on your fountain. Please know that your fountain comes with a one-year warranty which covers defects in material or workmanship. Please give us a call at the number 1-866-738-4379 and we'd be more than happy to discuss the replacement options that are available to you.