Replacement kit for the Drinkwell Lotus Fountain. This 6-piece kit includes: the intake tube, cord pass-through tube, rubber gasket, plastic nut, tube connector, and the O-Ring for the upper dish. All parts are required for normal operation.
I just ordered a replacement, but after reading these reviews, it looks like I should have ordered a few.
We are sorry to hear of the trouble that you have experienced with the plumbing for the Drinkwell Lotus Fountain, Andrew, and can understand your concern. You may find it helpful to know that while we still have a stock of accessories to support the Lotus fountain, we have redesigned our ceramic fountains to reduce trouble with plumbing. To see the newer versions, please copy and paste this link for the Pagoda Fountain : http://store.petsafe.net/drinkwell-pagoda-fountains or this link for our new Avalon fountain : http://store.petsafe.net/drinkwell-avalon-fountain
Please also know that your fountain is backed by a 1 year warranty. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.
I had read reviews of the Lotus fountain and how the cord pass through tube breaks. I believed that I could avoid that happening by being extra careful with mine because I love the fountain otherwise. No. It actually started leaking while the fountain was running. When I took the fountain apart I discovered that the cord pass through tube was completely broken off. (So it didn't break when I was cleaning or removing it.) My fountain is used by two cats and two 6# dogs, so no one abuses the fountain in any way. Unfortunately, the problem is true, no matter how extra careful you are.
Thank you for sharing your experience, Tracy! We're sorry to hear that you're having issues with the pass-through tube on your fountain. Please know that your fountain comes with a one-year warranty which covers defects in material or workmanship. Please give us a call at the number 1-866-738-4379 and we'd be more than happy to discuss the replacement options that are available to you.
I received the Drinkwell Lotus as a gift from a friend 6 months ago. I was wondering why he included two plumbing kits and now I know why the Pass Through breaks easily and i just used my last spare. My friend also owns the Drinkwell Lotus and has gone through multiple tube replacement. This part should be made with a thicker PVC Tube verses this thin molded plastic that is being used. I was also tempted to glue the tube but ended up not doing it because i was afraid to make my cats sick.