So here's my next review. Looks like I did my last one about 6 months ago. Pump failed again. It's been cleaned, taken apart, cleaned put back together. My pets love it so I'll buy another pump.
The fountain is great, but pump is a pain, 12/2/13
We haven't had this fountain less than a year. The fountain part is great for all of our animals. We have three cats and 4 dogs ranging all size from a Lab down to a maltese. The problem that I have is getting the pump out of the fountain. It is very hard to get my fingers to get in there to move it out. Then it has gotten stuck and some of the front of pump breaks causing us more money buying a new pump. Any suggestions on how to get it out. We love the fountain and the animals really miss it.
PETSAFE RESPONSE: We are happy to hear that this fountain is working well for your cats and dogs! We do understand how it can be difficult to remove the pump of your fountain, but please know that we do have a Drinkwell Pump Removal Tool available. This tool is available through our Customer Care Center at 1-800-732-2677.
Good pump. Will last a long time if you know how to clean, 7/11/13
Most people (like Judy) who bought the replacement pumps and complainted the life span of this product don't know how to make the old ones work. I'll show you how. 1) Detach the front wall (part that has the lever) from the pump to expose the motor blades. Use a Waterpik Flosser (or the like) to flush all the crud out. Immerse the pump in a pot of cold water and let it run for a minute. More crud will come out. Put the front wall back on. Now it is good as new.
disappointing life span of this pump, 6/28/13
Just bought a new pump a few months ago and it already quit! It's really too bad that this is the only place I can find one to buy. I maintained it, cleaned it and it still quit. The one that came with the fountain originally lasted an entire year. It seems that this is going to be a costly accessory for my pets.