I bought the replacement pump in February this year and it didn't even last through June. I would have wrote sooner but had surgery and couldn't use the computer.
We are sorry to read that you have had trouble with your pump, and we hope that you are healing well! Please know that these pumps have a warranty. Please call our Customer Care Center for troubleshooting and replacements at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.
The only thing that could improve this BigDog Fountain, (and other models presumably) would be to add a filter to the pump inlet. The common complaint for this product is that the pump is subject to early failure. Since the pump is subjected to a constant flow of un-filtered water and is difficult to clean, its not surprising that it fails regularly. While it almost certainly makes for lively sales of replacement pumps, I doubt there's enough profit to justify the lost sales from one bad review. Adding some type of clean-able screen or filter would make this unit as perfect a product as possible. Our two Labs, one Terrier mix, and two cats all prefer the moving water, and ALL are noticeably healthier.
PETSAFE RESPONSE: We appreciate you taking the time to share your feedback on the Drinkwell Big Dog Replacement Pump. We have found that by regularly cleaning the pump using the method instructed in the manual will allow you to get the most out of your fountain. Unfortunately, for best results, this step would still be required regardless of the amount of filters used on the pump. Please know that we are always looking for suggestions on ways to improve our products, and we'd like to invite you to become a PetSafe Idea Partner at http://labs.petsafe.net/
If you have any questions, please call our Customer Care Center at 1-800-732-2677.
very disappointed in the pump. Have a lab mix and boxer mix and their water intake has increased since getting this, however, about every 5-6 weeks the pump stopped because the 'fan' worked out. After taking everything apart and putting it back together three times, the fan stopped completely. I have replaced the filters every two months without fail. if the dogs didn't drink so much more with this, i would trash it.
PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Drinkwell Big Dog Replacement Pump. We can understand how frustrating it must be to have a faulty product, and we would be happy to help! Please know that this product is backed by a warranty, and we would be happy to offer troubleshooting and replacement assistance. If the propeller in the pump is coming out or stopping, it may be an issue with the magnet itself or there may be build-up accumulating in that area preventing the pump to work properly. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.