Had the big dog original fountain. my Shepard and my cat all love the fountain. Love the extra container for the larger volumn. Problem in the pump died it is long out of warranty. How do I get a replacement so we can get back to using it? You know, if your asking people to keep taking this part in and out, maybe make it of a stronger material? Thank you for an otherwise great product.
Thanks for your review, Carol. We're glad to hear that your cat and dog love their fountain so much! We're also glad to hear that your Big Dog Fountain lasted you so long, but hate to hear that it has stopped working. We may be able to resolve this by performing a few steps. After doing the full cleaning (i.e. scrubbing out the impeller cavity and other nooks using a brush and soapy water), it can help to soak the pump pieces in a solution of white vinegar and water for roughly 15 minutes. Scrubbing it with a paste made of lemon juice and baking soda can also help to get rid of tough deposits. After rinsing all the pieces thoroughly and then reinstalling the impeller, it can help to put a small drop of edible oil around the rim to help lubricate it.
If these steps do not resolve the issue, then this pump is the correct one for the Big Dog Fountain. This should get your fountain up and running again! Please feel free to reach out to us at 1-800-732-2677, Carol.
This product is everything i hoped for and then some. Keeps my labrador and cat happy because they have an abundance if fresh water 24/7, and keeps me happy because it is going strong after seven years. We refill the reservoir every couple days and clean weekly. More than enough water for a few days for one pet. Great of periods of short term travel.
Had the device about 6 months. Works great, clean it every week. About 2 weeks ago started making a grinding noise. Removed pump and tried it and very quiet. Cleaned all parts of the pump throughout and reassembled it. Same noise but still moves water. Not sure what to do, just don't feel like putting out another $20 for another motor.
Thanks for sharing your experience with the Drinkwell® Big Dog Fountain, Danny! We are sorry to hear that it is noisy. We may have a quick fix for you. While the pump is taken apart for regular cleaning, put a drop of veggie oil or olive oil on the pin inside of the pump to lubricate. This can make a huge difference! Please also know that this fountain carries a 1 year warranty. Please give us a call at 1-800-732-2677 for troubleshooting and warranty needs.