very disappointed in the pump. Have a lab mix and boxer mix and their water intake has increased since getting this, however, about every 5-6 weeks the pump stopped because the 'fan' worked out. After taking everything apart and putting it back together three times, the fan stopped completely. I have replaced the filters every two months without fail. if the dogs didn't drink so much more with this, i would trash it.
PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced with your Drinkwell Big Dog Replacement Pump. We can understand how frustrating it must be to have a faulty product, and we would be happy to help! Please know that this product is backed by a warranty, and we would be happy to offer troubleshooting and replacement assistance. If the propeller in the pump is coming out or stopping, it may be an issue with the magnet itself or there may be build-up accumulating in that area preventing the pump to work properly. If you have any questions, please contact our Customer Care Center at 1-800-732-2677.
good product, 4/17/14
by Robert Hunt
I have had my drinkwell big dog for years and never had any issues with anything, even had a dog knock it over and came home from work with the motor running and no waterto be found. just put it back together and she was fine, my dog loves running water. eventualy while i was cleaning it the o ring around the pump motor split so that is where i am at now the first problem i have had in 8 years, the pump is still working fine
Replacing the pump....again., 2/10/14
So here's my next review. Looks like I did my last one about 6 months ago. Pump failed again. It's been cleaned, taken apart, cleaned put back together. My pets love it so I'll buy another pump.