I just need the spout. This is never ending. Yes, shouldn't have thrown out the spout of the broken pump
Thank you for taking the time to review our plumbing kit. To remain cost effective, often accessories will need to be packaged together. We apologize it has resulted in some unneeded parts though. If you are ever in need of any product assistance, please give us a call at 1-800-732-2677.
I love the fountain; never had a problem with any parts other than the rubber gasket. I would appreciate being able to buy a multi-pack of rubber gaskets rather than a kit with just one gasket and a couple other plastic parts. It appears that others have the same issue with only needing the gasket replaced. Please address this issue so that we can continue to use our fountain!
Thank you for sharing your feedback, Marla. Please know that your story has been passed along to the design and development teams for review.
I need only the rubber gasket, and do not wish to buy the kit of things I don't need. The gaskets should come in a package of six or so, sold separately. I will not be forced to buy this kit, and if I can't get the gaskets, I will have to stop using this fountain and replace with a different brand.
Thank you for sharing your feedback, Darlene! We are sorry to hear about your frustration, and can understand where you are coming from. Please know that this has been passed along to the design team for review purposes.
The reason we bundle these items together is it is actually more cost effective for our customers. Most customers typically replace these after losing/damaging during cleaning and we have noticed that the typical situation is the replace these items together. By bundling them together we were able to reduce the overall cost for most of our customers. Again, we apologize for the distress and understand your perspective. We shall contact you privately via Email to find a solution.