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Drinkwell® 360 & Ceramic Replacement Pump

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10 Customer Reviews

74% 100% 10
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%
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Ratings Breakdown
10 reviews
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Rating
80%/
80%
by
I have the stainless steel model. The cats love it. This is the second pump that I have replaced in the last 6 years. Very easy to replace. As long as I can replace the pumps I will never need another water fountain.

Rating
100%/
100%
Works GREAT! 8/17/15
by
Bought the pump and loved it! works perfect!

Rating
60%/
60%
by
I have had the Avalon fountain for less than 3 weeks and have cleaned it according to the manual that came with it and it is barely pumping the water up through the spout. When I first set it up you could hear the water splashing in the bowl but now it is a little more than a trickle! But my cats love it!


​PETSAFE RESPONSE:

Thank you for your feedback, Bonnie! Sorry to hear that your fountain is not pumping water as freely as it was before! Please ensure that you are disassembling the pump and scrubbing the impeller, as sometimes mineral and saliva build-up, which can be invisible to the naked eye, is what is clogging the pump. If you have cleaned it in this way and are still getting low water pressure on the pump, please give us a call at the number 1-866-738-4379​ and we'd be glad to help out! We can be reached between 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

Rating
60%/
60%
by
I have had to replace this motor twice in less than a year. I don't know what the problem is. I replace filters and clean it every month. Having to pay $20 every few months is ridiculous. I have had a plant fountain in my window that I have never had replace the motor for in its 5 years. I may just change to that motor to avoid this poorly made product.

PETSAFE RESPONSE

Thank you for your feedback Anna! I apologize that this pump has not met your needs and expectations, I hope I can help. The key to long life for these pumps is to clean them bi-weekly with hot water and vinegar, be sure that you are taking the pump apart completely according to the manual and pulling out the little white impeller. While this is out, scrub the inside of the pump with the 50/50 mix of hot water and white vinegar, then take a smudge of vegetable oil or olive oil (something safe and consumable) and put it around the magnetic end of the impeller to lubricate the fountain. These tips can make a huge difference! The fountain overall has a 1 year warranty from date of purchase. When the pump is sold separately it has a 90 day warranty. If you need further assistance, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

Rating
40%/
40%
by
Beautiful fountain, and very quiet... However, spending nearly 20$ every four to five months is ridiculous. This will be my first replacement pump, so I will see how long it lasts, but I am replacing one I bought new out of Petsmart. I kept it very clean and it never ran low of water, but one day it simply stopped. No strange sounds or low power, no warning. Unfortunately forme, it stopped working just a couple weeks outside of the 90 day warranty. Not happy.

PetSafe Response:

I apologize for the trouble you are having with your fountain pump. When cleaning any of our fountains it is absolutely vital to take the pump apart, pull out the impeller, and clean thoroughly. I would suggest using a 50/50 mix of hot water and white vinegar rather than dish soap. Another tip to keep your pump running for longer is to lubricate the magnetic end of the impeller with a smudge of vegetable oil or olive oil. This can make a huge difference, I hope this is helpful! If you have any further questions or concerns, please feel free to contact us for assistance at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

Rating
100%/
100%
Great product4/20/14
by
It is working very well on my 360 stainless steel Drinkwell. It pumps just as good as the original.

Rating
100%/
100%
by
I have had a Drinkwell 360 plastic fountain for over 5 years now. I have replaced the pump twice during that time, but I feel these pumps work just fine for their use. Please keep in mind, I have several cats, and this fountain is in a barn so it is exposed to much more elements of dirt than if you would have it located inside your home. Since I have started using a pre-filter that I learned about on PetSafe's site, the pump is much cleaner and continues to have a strong output of water flow. I would definitely recommend using the pre-filter. The pre-filter catches most of the dirt and hair that get into the fountain, thus extending the life of the pump.

Rating
100%/
100%
by
Previously, I had searched high and low for a Drinkwell 360 replacement pump because of the unflattering reviews I read earlier. To my surprise, customer support at Dr. Sterns and Foster recommended I contact the manufacturer despite the negative reviews.

The Radio Systems customer support representative was extremely courteous and helpful.
The replacement pump is even better than the original! It appears as if the pump manufacturer and Radio Systems heard what customers had to say!



Rating
80%/
80%
by
I have the 360 Platinum and I was hesitant to buy this replacement pump after seeing the other review but I couldn't find another anywhere. I took the old one apart and cleaned it, it started working again but my foster kittens stole the end piece and it spins apart without that. The new pump came and I am finally able to get 3 streams of water. With the original pump there was never enough power to get a stream to come out of more than 2 spouts. Definitely glad I got this replacement pump.

Rating
20%/
20%
by
Piece of junk, it doesn’t fit Drinkwell steel 360 fountain. Made in China of course.
This is not worth the plastic that it’s made of. If I had wanted to duct tape up my Drinkwell 360 fountain, I would not have spent the money to buy it or get it shipped in 2 days. Total waste of money.
I will never ever buy another Drinkwell product again. I am spreading the word to all to stay away from Drinkwell products.

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