Close
#

Drinkwell 360™ & Ceramic Fountain Pump

See Product Details

34 Customer Reviews

72 100 34
Overall
%
#
Ratings Breakdown
34 reviews
1 star
2
2 star
7
3 star
7
4 star
5
5 star
13

Add your Drinkwell 360™ & Ceramic Fountain Pump review:
  1 2 3 4 5
Rating

Have a question about this product? We're happy to help! Send us your question.

  • Max 2000 characters

Sort by:
Rating
80/
80%
Thanks!10/27/16
by
I thought I was going to need a new pump, but I thought I'd read reviews first. The first review was a complaint about a second pump in just a few months. Petsafe left a response with a video about cleaning the pump and I'm back in business without purchasing a new pump.
I'd give the product five stars, but I can't use the pagoda part of the fountain because one of my cats constantly knocks it over. He knocks over the pump too, but as long as the water level is high it still pumps and filters so I'm happy.
Thanks for the info Petsafe.

PETSAFE RESPONSE

You are welcome, Tara! We are so glad to hear that this fountain and pump have worked well for you, and that the cleaning instructions helped. We are sorry to hear that your cat knocks the tower over. That must be frustrating! If you have any questions please give us a call at 1-866-738-4379.

Rating
60/
60%
by
I am getting ready to ordermatologist my 2nd motor replacement since last November for this thing. Motors do not seem to last very long. Why don't you make it out of steel instead of cheap plastic. Also why not add something like a small coffee filter for it to sit in, inside of the white foam part for extrash filtering. I have 3 cats and one of them has thick spit. He is the one that slowly causes the motor to slow down. Am constantly having to replace charcoal and spongy filters plus clean the pump. It is a lot of work. There has to be a better design. Maybe look at some Aquarian tank filters for ideas. Sincerely louann shepherd

PETSAFE RESPONSE

Thank you for sharing your experience with the fountain pump, Louann. We are sorry to hear that you have to replace your pump so frequently, and can understand how this would be frustrating. Please ensure that the pump is being taken apart completely as shown in the video below:

https://www.youtube.com/watch?v=3NES1Hw5LuY

Soaking the fountain in a 50/50 mix of hot water and vinegar can make a huge difference in breaking down the Bio-film created from your cat's saliva.

Metal pumps would be extremely expensive to manufacture which would make the cost of the fountain too high for most customers. Our fountain pumps are designed similarly to aquarium pumps, which are mostly composed of plastic.

With proper cleaning and maintenance these plastic pumps will last years.

We appreciate any and all feedback! Please know that your feedback has been passed along to the development teams for review. If you have any further questions or concerns, please give us a call at 1-866-738-4379 so that we can find a way to create a better experience for you and your kitties!

Rating
40/
40%
by
I bought this replacement pump for my Drinkwell 360 that I've had for several years. Unfortunately it doesn't seem to pump with enough pressure to actually get the water flowing well I thought maybe I was doing something wrong, but it seems to have gotten worse. When I first bought it, the water was flowing out the spouts but just enough to pour down the stainless steel cone tower. It wasn't what the cats are used to but they worked around it. I have one cat who prefers to drink from the flowing water and he wasn't too pleased. However, over time (only a few months), the water flow has gotten worse. This morning, after cleaning the fountain and taking apart the pump, as usual, there is now no water coming through the spouts. I hear the water circulating, but nothing is coming out. Disappointed


​PETSAFE RESPONSE:

We're terribly sorry that the replacement pump you purchased is already not working correctly, Annette! Please ensure that when you have disassembled the pump for cleaning, that you are removing the impeller piece and scrubbing or wiping out the cavity where the impeller sat previously. If you try to remove the impeller and it feels as though you may break it, don't worry as this is simply a magnet on the other end of it which may give a little bit of resistance.

However, if you've attempted all the recommended cleaning steps and this is still an issue, please be aware that the pump carries a one-year warranty. If this is the case, please give us a call at the number 1-866-738-4379​ and we'll be more than happy to assist you.

Rating
100/
100%
by
I have 5 cats and they all love it! Yes. There is quite a bit of cleaning and maintenance. BUT! This is a electric motor pump submerged in pet drinking water 24 hours a day! I've gotten behind on cleaning and replacing the filters several times and the pump stopped working. But I followed manufacturer directions and gotten it flowing EVERY time. Until just today after 4 years it finally quit. I'm impressed! And the replacement motor is only $15! Highly recommend.

Rating
80/
80%
by
I left a frustrated review about the pump breaking all the time in my cat water fountain. But after talking with Customer Service I have to amend my review. They took care of my issue with one phone call, selling me the necessary replacement parts (the pump itself) at a 50% discount. There was no hassle, they were polite and pleasant on the phone, and took care of everything immediately. Thanks!

Rating
40/
40%
by
My cats love the fountain, but the pump is a constant aggravation. It locks up almost like clockwork every few days requiring emptying the water and taking the whole pump apart to try to free it up. It is bad enough that the thing requires maintenance every few days, but worse, the thing does;t come apart easily. First it is darn hard to take off the front plastic cover and one is always worried it will break. Then the big problem is the magnetic pump propeller; the magnet is so strong the propeller will not come out without prying it loose with pliers. In the process I have broken the little plastic propeller blades twice and had to purchase replacement pumps. I would keep shopping elsewhere were I looking again to purchase a kitty water fountain.

PETSAFE RESPONSE

We can understand how regular maintenance of a fountain may be time consuming, and we are sorry to hear that you have had so much trouble with the components. We would be happy to hear from you and discuss some methods that will make taking the fountain apart easier on you, and we appreciate your feedback! For further assistance, we can be reached at 1-866-738-4379.

Rating
40/
40%
by
We have had our fountain for about 6 months and the pump went out. If my fish pumps worked like this, I would be major PP'd!!!!! I have a 55 gallon tank and I have never seen a pump as crappy as this one!

BEWARE!!!!!!!!

PETSAFE RESPONSE

Thank you for sharing your concerns, Kelly! We are sorry to hear that your pump is giving you trouble, but we can certainly help out. Please ensure that the pump is being taken completely apart as shown in the manual. Remove the magnetic impeller and scrub out the pump as pet hair and saliva can build up and clog things a bit. We will be contacting you privately to find a solution and a way to help out.

Rating
40/
40%
by
I have had the Avalon fountain for a couple of years, and I am having to replace the pump for the second time. This time, after a cleaning, I plugged it back up after filling with water and the pump did not work. I have cleaned the fountain and pump weekly, as per instructions, since I bought it. The pump was taken apart and scrubbed with Dawn soap and a brush each time. It is definitely a faulty pump! My filters were also changed every two weeks. It is only used by one cat. I have had several other fountains over the years and never had to replace a pump. I am happy with the fountain, but I am VERY unhappy with the pump.

PETSAFE RESPONSE

We are sorry to hear that the pump in your Drinkwell 360™ Fountain has given you trouble, Phyllis! You may find it helpful to know that putting a drop of vegetable oil or olive oil on the pin inside the pump lubricates it and can help with longevity. If you are in need of further assistance please give us a call at 1-866-738-4379 so that we can help!

Rating
60/
60%
by
I purchased the 360° Stainless fountain for multi pets in November, 2015, for my one English Bulldog. Bulldogs have lots of slobber & goo so I expected to have to clean it more frequently than I was told I'd need to. I clean it weekly, faithfully following the instructions from the video. It still slows down a couple of days after I clean. I also scoop out his goo after EACH time he drinks & use ONLY bottled water I purchase at the store. It's a huge investment in time & money,especially given how often I must clean & change the filter & pre-filter. Still, I could live with that, except I'm on here to purchase a new pump because it will no longer suction to the base. I've been having problems for several months...about 3 months now. It just won't suction at all anymore and I'm really rather upset about it. For the price of the fountain PLUS the ongoing expense I just should NOT have to replace a pump for such a ridiculous reason! I'm so disappointed, but I'm doing it as my bulldog loves his fountain and I love him.


​PETSAFE RESPONSE:

We're glad to hear that your dog enjoys the fountain so much, Risa! However, we're sorry that the suction cups on the bottom of the pump have stopped working as they should. This is not a common issue that we run into and we'd be more than happy to get this taken care of for you. Please give us a call at the number 1-866-738-4379​.

Rating
100/
100%
by
I saw the Pagoda fountain on sale at PetSmart when I was getting ready to welcome my new kittens . I loved the clean look, so I bought it. My boys used it from the start. Two years later it's still going strong. I like the fact that they are drinking plenty of fresh water which is so important to a cat's health. This is a great product and I highly recommend it.

Rating
100/
100%
by
I was very pleased to see this pump here. It was just what I needed and at a decent price too. It also came very quickly in the mail.

Rating
80/
80%
by
My cats have had this fountain for two years now. They refuse to drink out of anything else. Due to the high calcium content in our water, I have to replace the pump every 6-9 months even with regular cleaning and vinegar solution cleaning. Didn't know about the need to use oil every so often. That might give me a little more time before replacement. In theory, I should use filtered or distilled water, but it's cheaper to replace the pump twice a year than purchase water for refilling every 3 days. Part of the pump problem is the shedding from one of my cats. Her fur is very fine and long, and gets in everything including the pump even though we use the pre-filter. There's only so much wear and tear this little pump can handle before expiring. The pump is also very quiet until it hits the refill level. Considering the nominal cost of the replacement pump, I'm satisfied with the product.

Rating
100/
100%
by
I bought this Pagoda white 2yrs ago, I loved it so much I bought my now ex-boyfriend one for his kitties. About 16 months into the life of the fountain the pump starting losing pressure. My sister completely disassembled the pump... and it worked for about a month, I have cleaned the pump off an on and it continued to decrease. However now... with a very annoying hurting pump noise so ... I was finally thinking to purchase a new pump until I read the previous comment from a lady pretty much with the same issue. SO ... I watched the How-to cleaning the pump video and read the comment response about adding Veg oil to the pin hole of the little propeller... I didn't see how that could work but... IT DID... the pump is clean and QUIET... I'm totally impressed and content... Lesson learn, don't throw away the products manuals before glancing at maintenance. Never thought about needing to clean it... well, I am now holding off from getting a new pump now that mine is smooth running and all I hear is the pleasant water falling. Thank you so much for this. I hope this review helps someone.

Rating
100/
100%
by
I've had my pagoda 2 tier fountain for about 2 years, I'm one of those people who would put away the manuals without reading. So, in 15 months I had never cleaned the pump. Then the pressure begun to drop and my oh very wise sister pull the thing apart and cleaned years of gunk. The pump was okay for about a month and went back to the same. I cleaned a couple of times since but it would last 3 weeks down to lately less than a week. Just as I was going to purchase a new pump I came to your site and saw the "how t pull apart video" then i did just that, the pump worked but it has been noisy and I ran into this post and response about putting veg oil inside the pin area of the little propeller ... MAGIC!!!! my pump is happy, nice and quiet and all I hear is the beautiful full water flow. Thank you so much. I will hold out on getting a new pump and will continue to maintain the care of my fountain weekly and the pump bi-weekly as per the advice given.

Thank you so much

Rating
100/
100%
by
Ive had my oringal pump for 2yrs. It started going bad so I looked up how to fix it and WAHLAH! The pump comes apart in three pieces so you can clean out the goonk. This is what I've been doing for two yrs. I probably opened/cleaned it out like 6times in two yrs. But you got to find the small line/groove to place a butter knife or smaller in it to pry it open. But anyhoo...my pump finally went back so now I have to buy another one. I'm just glad it cheap. Hope my new one works for the next 2 yrs.

PETSAFE RESPONSE

Thank you for sharing your experience, T.! We are glad to hear that you are happy with your fountain. You may find it helpful to know that the pumps need to be cleaned every 2 weeks in order to keep it running for years to come. Please also know that putting a drop of veggie oil down inside the pump on the pin that holds the impeller can also keep it running smoother and longer. If you have any questions or need help with anything please give us a call at 1-866-738-4379.

Rating
40/
40%
by
I got the pagoda fountain last summer for my cats and they loved it until recently when the pump is no longer fully working. The pump has been cleaned regularly when the filters have been replaced. The water flow is almost completely gone, for a while it would speed back up once I cleaned it but by the next day the flow was again reduced to a trickle. Very disappointing.

PETSAFE RESPONSE

Thank you for sharing your experience, Katie! You may find it helpful to know that sometimes the carbon and coconut shells in these filters get a little bit packed down while in storage. Please remove the filter from the fountain and see if the flow improves. If this is the case, please rinse the filter thoroughly, maybe knock it against the kitchen counter a bit to loosen it up. This should make a huge difference. Also, lubricating the magnetic end of the impeller inside your pump with a smudge of vegetable oil or olive oil can improve the flow. This fountain carries a 1 year warranty and we are here to help! If you continue to have difficulty or have any further questions or concerns, please give us a call at 1-800-732-0144.

Rating
60/
60%
by
The drinkwell 360 is great for multiple dogs, my wife and i are dog fosters so we may have up to 9 dogs at a time , every now and then more. keeps water fresh and clean for several days, but every time i take it apart to clean it the cover gets weaker and weaker. i don`t really need the whole new pump as i do regular routine maintenance to it as per instructions at least every 14 days if not more often. The cover that the pump is behind is very thin soft PLASTIC , and every time it gets a little more cracking. After trying several repairs it`s just to thin and cheap , it is totally cracked in half now. Yes the pump still works great. I would like to purchase the .15 cent piece of plastic or if they made a better one i`d even pay a couple of bucks or so, however i have to buy the WHOLE PUMP THAT I DO NOT REALLY NEED. Now ill have 2 working pumps and probably in six more months have to buy another.

PETSAFE RESPONSE

Thank you for sharing your experience, Don! We are sorry to hear that you have had trouble with the face-plates for your fountain pump, and would like to help out. Please give us a call at your earliest convenience so that we can come up with a more permanent solution for you, as this is highly unusual. Our Customer Care Center phone number is

Rating
100/
100%
by
I really like the fountain a lot its easy to clean, My two Chocolate Point Siamese cats love drinking from it and it helps me to keep them off my counters cause they like the sound of trickling water!

Rating
60/
60%
by
The end cap with the grill is easily broken when removed to clean the impeller, otherwise the pumps are quite and work fine. Wish I could buy just that part rather then having to buy an entire pump assembly just for the cap.

PETSAFE RESPONSE

Thank you for sharing your feedback, Mike. Your comments and concerns will be passed along to the appropriate parties. If you need help with troubleshooting tips please give us a call at 1-800-732-2677.

Rating
100/
100%
by
I love the fountain that I purchased for my cats! Just have to be good about keeping the filters replaced and the pump cleaned.

Rating
100/
100%
by
So, I had similar probs. with my fountain.... UNTIL I read that I had to clean the pump! Super easy! YouTube it! Took 2 minutes and my filter runs like new!!


Rating
40/
40%
by
The pump stopped working after 1 year. Need to replace. I guess with the pump on all the time it can not handle the workload. The fountain is great just need the pump to keep going.

PETSAFE RESPONSE: Thanks for sharing your experience with us, Thomas! We're sorry to hear your pump has stopped working. There is no set lifespan for the pumps, but we do have some information to help keep your pump working as long as possible! If you weren't aware, your pump comes apart for cleaning. Even with using the filters, it's possible for hair or other debris to find its way into the pump and wrap around the part which turns and draws in the water. On average, we recommend cleaning the fountains about once a week and taking apart and cleaning the pump every 2 weeks. You can view a short video showing how to do this by copying and pasting the link below into your browser:

https://youtu.be/3NES1Hw5LuY

When you have the pump apart, clean the pieces individually with a a small brush such as one from the Drinkwell Fountain Cleaning Kit (item CKPH). On occasion, you may want to soak the pieces in a 50/50 mix of hot water and white vinegar to help remove any mineral or saliva build up. It may not be visible, but this type of build up can impact the function of a pump. You can also dab a small amount of an edible oil, such as olive oil, to the magnetic end of the impeller. This will lubricate it and help the impeller move freely in the pump. If you continue to have any problems with your pump, please feel free to give PetSafe Customer Care a call at 1-866-738-4379​. We are happy to help in any way possible! Our hours are are Monday through Friday 8:00 A.M. to 8:00 P.M. Eastern and Saturdays 9:00 A.M. to 5:00 P.M. Eastern.

Rating
60/
60%
by
I have the Drinkwell 360 and I bought it about a year ago, and now have to replace the pump. I clean it regularly and have noticed that the water flow in the last 3 months has continually declined, to where it dribbles out of the fountain head.

I honestly thought I was buying a quality product and having to replace the pump after a year is not what I expected at all.


​PETSAFE RESPONSE:

We apologize for the issues you've had with your fountain, Joy! Please ensure that, when you are cleaning the fountain, you are fully disassembling the pump (including removing the impeller) and cleaning it out. Even if the pump looks clean when you take it apart, many times saliva or mineral buildup, which is invisible to the naked eye, is what is clogging up the pump and must be scrubbed or brushed out rather than simply rinsed. This very commonly leads people to assume that the pump is clean when in reality it is still clogged.

Please copy and paste the link below to view a video of this process:

http://www.youtube.com/watch?v=3NES1Hw5LuY

If the above steps do not solve the issue, please give us a call at the number 1-866-738-4379​ and we would be happy to assist you. We are available from 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

Rating
20/
20%
by
I bought the fountain in August 2014. It is September 2015 and I need another one. I have used only distilled water and have cleaned it in accordance with the directions weekly (yes, I read and followed all the instructions in the manual, watched the Youtube and read what the customer service emailed me). The longest it has gone without cleaning was 10 days when my house-sitter did not clean it out. This pump should be more reliable than that! Unfortunately my cats love the water coming from the fountain so I am rely in a dilemma.

PETSAFE RESPONSE: We're sorry to hear you've had such difficulties with the pump for your fountain, Mary Lou! If disassembling and cleaning the individual pieces of the pump hasn't resolved the issue you are experiencing, please give our Customer Care Center a call at 1-800-732-2677 and we will be happy to see how we can help. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern and Saturdays from 9:00 to 5:00 Eastern.

Rating
80/
80%
by
I have the stainless steel model. The cats love it. This is the second pump that I have replaced in the last 6 years. Very easy to replace. As long as I can replace the pumps I will never need another water fountain.

Rating
100/
100%
Works GREAT! 8/17/15
by
Bought the pump and loved it! works perfect!

Rating
60/
60%
by
I have had the Avalon fountain for less than 3 weeks and have cleaned it according to the manual that came with it and it is barely pumping the water up through the spout. When I first set it up you could hear the water splashing in the bowl but now it is a little more than a trickle! But my cats love it!


​PETSAFE RESPONSE:

Thank you for your feedback, Bonnie! Sorry to hear that your fountain is not pumping water as freely as it was before! Please ensure that you are disassembling the pump and scrubbing the impeller, as sometimes mineral and saliva build-up, which can be invisible to the naked eye, is what is clogging the pump. If you have cleaned it in this way and are still getting low water pressure on the pump, please give us a call at the number 1-866-738-4379​ and we'd be glad to help out! We can be reached between 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

Rating
60/
60%
by
I have had to replace this motor twice in less than a year. I don't know what the problem is. I replace filters and clean it every month. Having to pay $20 every few months is ridiculous. I have had a plant fountain in my window that I have never had replace the motor for in its 5 years. I may just change to that motor to avoid this poorly made product.

PETSAFE RESPONSE

Thank you for your feedback Anna! I apologize that this pump has not met your needs and expectations, I hope I can help. The key to long life for these pumps is to clean them bi-weekly with hot water and vinegar, be sure that you are taking the pump apart completely according to the manual and pulling out the little white impeller. While this is out, scrub the inside of the pump with the 50/50 mix of hot water and white vinegar, then take a smudge of vegetable oil or olive oil (something safe and consumable) and put it around the magnetic end of the impeller to lubricate the fountain. These tips can make a huge difference! The fountain overall has a 1 year warranty from date of purchase. When the pump is sold separately it has a 90 day warranty. If you need further assistance, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

Rating
40/
40%
by
Beautiful fountain, and very quiet... However, spending nearly 20$ every four to five months is ridiculous. This will be my first replacement pump, so I will see how long it lasts, but I am replacing one I bought new out of Petsmart. I kept it very clean and it never ran low of water, but one day it simply stopped. No strange sounds or low power, no warning. Unfortunately forme, it stopped working just a couple weeks outside of the 90 day warranty. Not happy.

PetSafe Response:

I apologize for the trouble you are having with your fountain pump. When cleaning any of our fountains it is absolutely vital to take the pump apart, pull out the impeller, and clean thoroughly. I would suggest using a 50/50 mix of hot water and white vinegar rather than dish soap. Another tip to keep your pump running for longer is to lubricate the magnetic end of the impeller with a smudge of vegetable oil or olive oil. This can make a huge difference, I hope this is helpful! If you have any further questions or concerns, please feel free to contact us for assistance at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

Rating
100/
100%
Great product4/20/14
by
It is working very well on my 360 stainless steel Drinkwell. It pumps just as good as the original.

Rating
100/
100%
by
I have had a Drinkwell 360 plastic fountain for over 5 years now. I have replaced the pump twice during that time, but I feel these pumps work just fine for their use. Please keep in mind, I have several cats, and this fountain is in a barn so it is exposed to much more elements of dirt than if you would have it located inside your home. Since I have started using a pre-filter that I learned about on PetSafe's site, the pump is much cleaner and continues to have a strong output of water flow. I would definitely recommend using the pre-filter. The pre-filter catches most of the dirt and hair that get into the fountain, thus extending the life of the pump.

Rating
100/
100%
by
Previously, I had searched high and low for a Drinkwell 360 replacement pump because of the unflattering reviews I read earlier. To my surprise, customer support at Dr. Sterns and Foster recommended I contact the manufacturer despite the negative reviews.

The Radio Systems customer support representative was extremely courteous and helpful.
The replacement pump is even better than the original! It appears as if the pump manufacturer and Radio Systems heard what customers had to say!



Rating
80/
80%
by
I have the 360 Platinum and I was hesitant to buy this replacement pump after seeing the other review but I couldn't find another anywhere. I took the old one apart and cleaned it, it started working again but my foster kittens stole the end piece and it spins apart without that. The new pump came and I am finally able to get 3 streams of water. With the original pump there was never enough power to get a stream to come out of more than 2 spouts. Definitely glad I got this replacement pump.

Rating
20/
20%
by
Piece of junk, it doesn’t fit Drinkwell steel 360 fountain. Made in China of course.
This is not worth the plastic that it’s made of. If I had wanted to duct tape up my Drinkwell 360 fountain, I would not have spent the money to buy it or get it shipped in 2 days. Total waste of money.
I will never ever buy another Drinkwell product again. I am spreading the word to all to stay away from Drinkwell products.