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Train n’ Praise™ Treat Dispenser

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unreliable 9/17/15
Just received this in the mail, got it all set up, paired remote and added about 15-20 Cloud Star Crunchy Tricky Trainers (which measure about 3/8" diameter x 3/8" high, so they're under the recommended size limit of 1/2"). The device worked well the first time I pushed the remote. Waited a bit and hit the remote a second time...the light flashed, beep sounded, motor worked but no treat. Third time, a treat came out. No treat dispensed on the next 4 remote pushes (with pauses in between). Dispensed on the 5th. No treat on the 6th. Waited a full minute, hit the button and no treat came out. Removed batteries, put in another set of new ones, paired remote again (just to be sure that was done correctly) and tried again. Same result! It refuses to dispense treats reliably, even with long pauses in between (which is the way it would be used in training). Could be damaging to +R training, as the reward would be inadvertently faded too soon. It's being returned to Petsafe today.

PETSAFE RESPONSE: We're sorry to hear you've had trouble with your Train n’ Praise™ Treat Dispenser, Heather! If you are using treats with a unique shape, it's possible they might not dispense as well as other types of treats and kibble. If you haven't already, you may want to try another style of treat to see if this works better for you. Please know your product is backed by a 1 year warranty, and we would be happy to help troubleshoot the issue. If you will please give us a call at 1-800-732-2677, we'll be glad to help find a solution for you. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

In theory we really like this product and will be working with it more for our dog training courses. This product makes a very loud and noticeable buzzing/vibration when you press the button to dispense the treat. Our rescue dog is petrified of this device within the first 2 minutes. He won't come near it now and the treats do not interest him. Hoping over time he will become more conditioned to the device. It is consistent and dispenses on time. Sometimes 1 piece, sometime a couple more, but always something. I think quite a few dogs and people may not like the loud buzzing/vibration of the unit, but for those treat motivated pets, it won't matter a bit. I would recommend this product.