Replacement kit for the Drinkwell 360 Plastic Fountain (not compatible with the Drinkwell 360 Stainless Steel). This 2-piece kit includes the filter housing cap and flow control cap which allow for the water flow to be adjusted.
I agree with other reviewers --my cats, especially the senior citizen, love their fountain. I am disappointed that I have to replace the flow unit - although in fairness - I must say that the teeth on my unit seem to have lasted longer than others. The part that broke first was the tube piece of the plumbing unit, but it hasn't negatively affected the operation of the fountain.
I hope your designers can find a fix for this plastic unit, and you will let us all know when it becomes available.
Thank you for sharing your feedback, Judi! We love hearing from our customers and appreciate that you have provided your experience. Please know that this has been passed along to the design and development teams for review. If you have any questions or additional feedback to share, feel free to give us a call at 1-866-738-4379.
I really like this water fountain but the flow adjustment is terrible. I bought two of them and they both broke. Other than that, the fountain is great. My cats love them and drink more water now.
Thank you for taking the time to share your feedback, Bonnie! We are glad to hear that the Drinkwell 360™ Plastic Fountain has kept your cats hydrated, but sorry to hear that you have had trouble with the flow adjustment caps. Please know that your feedback has been passed along to the design and development teams for review. If you have further questions or concerns please give us a call at 1-866-738-4379.
I have brought several now. My cats love the fountain, but to clean it and adjust the flow, I've broken a couple. I also bought the brushes, hoping they will make it less likely to break them.. I agree with Carol G who also posted a review. This is the only part I have had problems.
Sorry to hear about the issues you've had with the flow control on your fountain, Deborah! Please give us a call at the number 1-866-738-4379 and we'd be glad to see if there is something we can recommend that can prevent the parts from being broken in the future. Keep in mind that your fountain does have a warranty as well, which may cover the damage. We can be reached from 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.