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Deluxe Anti-Bark Spray Collar™

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10 Customer Reviews

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10 reviews
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1
4 star
1
3 star
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3
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5

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40%/
40%
Strike 25/28/15
by
I started with a cheaper model but the tank broke after a short time, leaked citronella, and it was a little too sensitive. Even with some movement it would correct her, so I felt bad....

So, I stepped up to this deluxe model, excited about the look, feel, spray options and tank meter. I was impressed with it's look, it had a low profile, nice casing, slick look, visible tank level, spray adjustments and nice lighted display, but it just doesn't work as it should. I'm having the exact opposite problem I had with my previous product!

Just like another review, I found the exact same issues. The strap covers the sensor which makes it almost impossible to trigger. Even with adjusting the strap on the product and on my pet, her loud, deep barks will still not trigger the correction. The only way I can trigger this thing is if I take it off and put my lips directly on the sensor and blow hard or yell into it, but if I move my lips even an inch away,.. nothing.

Customer service with this company has been great, but the product, though functional, isn't effective in triggering at the appropriate stimulation. I think I'm going to have to step up to the highest model that has vibration trigger as well, but the reviews are just as bad,.. How much am I going to have to spend to find an appropriate product??... Maybe it's more cost effective to get several of the cheaper models and put some tape over the sensor so it's not so sensitive,... hmmmm.... I too think there needs to be a product with sensitivity adjustments, then I'll consider spending the $100....

​PETSAFE RESPONSE:
Thanks very much for sharing your experience with the product, Cory! We're sorry to hear about all the frustration it has caused. Please ensure that the collar is seated high on the center of the neck, right above the Adam's apple. Also ensure that the strap is tightened enough that the collar does not shift on the neck when pulled back and forth. If the collar shifts around with movement, it may shift into a position where it is no longer able to detect the bark. If your dog has longer fur, you may need to trim the fur around where the collar makes contact. If none of these seem to fix the issue, please give us a call at 1-866-738-4379​ and we can see about possibly getting you into another product. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.​

Rating
40%/
40%
by
This collar works on Brandy, and we only use it occasionally... especially when we have guests. The tank cracked down the side on the construction seam and will no longer hold fluid at all. Manufacturing defect, but it is way out of warranty.

PETSAFE RESPONSE:
Thank you very much for sharing your experience, Bob! We're very sorry to hear that your bark control collar didn't hold up. Although you may be outside of the warranty period, we may still have other replacement options available to you. If you would like to discuss these, please give us a call at the number 1-866-738-4379 and we would be more than happy to help get you a working product. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.

Rating
80%/
80%
by
This collar does work to a point. He barks or tries to bark so much that by the time I get home the citronella is gone, I refill it just about every day. I am on my second can. The spray can lasted about two weeks. But for the most part he is getting better. I will be purchasing another for my other dog...thank you

Rating
20%/
20%
Awful 10/3/14
by
I have to refill the collar after 4-5 sprays! The description claims that each refill should last 40-50 sprays!!! I wish!

PETSAFE RESPONSE: We are sorry to hear of the problem you've experienced with your Deluxe Anti-Bark Spray Collar™. Please know that this collar is backed by a 1 year warranty, and we would be happy to offer troubleshooting and replacement assistance. Often times, the need for frequent spray fill-ups can be due to the method used to fill the device. We recommend to put device on a hard surface and turn the spray can upside down into the fill valve. If you notice a lot of spray escaping as you fill your device, it may be because the can is not straight. If you notice that your bark collar is leaking, however, a replacement may be needed. For more information, please contact our Customer Care Center at 1-800-732-2677.

Rating
100%/
100%
by
I came to this site to buy more of these. I have 5 dogs and have been through lots collars. I like these the best. My favorite feature is that I can see how full of liquid it is. I also like the battery monitor. I have not had problems with failure either which is another big plus. I had plenty of failures with other collars. My dogs are tough on collars but these have held up. As my other collars fail I will continue to add these. This will be my third. Sorry to hear other people had problems.

Rating
20%/
20%
failed to work10/31/13
by
bought the Petsafe Deluxe Anti Bark Spray Collar and it worked for a short time and now does not spray anymore. Put in a new battery and still does not work. A very expensive item and is now useless. Very disappointed with your product.


PETSAFE RESPONSE:

We are sorry to hear that you are experiencing a problem with the PetSafe Deluxe Anti-Bark Spray Collar. In some cases this unit can develop an air lock which can cause it to stop spraying or not spray enough. We do have a procedure which normally will resolve this issue and have provided this information below:

•Place the device on a hard surface and empty the device with a pen or something similar. Press down on the fill up valve to empty the device completely.

•Next, blow into the microphone and listen for a click. If you do not hear a click, check to ensure that the strap does not cover the microphone and tap the device a few times on the hard surface in an effort to release any potential vapor locks.

•After tapping the device on the hard surface, blow into the microphone again. If you hear a click, the device should now be operational. With the device still placed on the hard surface, please refill and test the collar.

If you continue to experience this issue, please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution.

Rating
40%/
40%
by
Bought 3 of these collars, did not use for a while. When I went to use batteries were dead. Bought new batteries. Spray does not work on one, has a hissing noise and leaks. Spray refills do not last very long. Overall I think this product should last a lot longer for the amount of money. I now have to replace 2 of them since they no longer work properly after a few weeks of use.


PETSAFE RESPONSE:

We apologize that you have had this experience with the PetSafe Deluxe Anti-Bark Spray Collar. This PetSafe product is covered by a one year limited warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

Rating
20%/
20%
Poor Design9/21/13
by
I purchased this as an upgrade from a lesser model and was excited that it came with indicators for both spray level and battery. First off, the design of this unit is horrible since the collar loops through the back of the device and covers the sensor. I first tested it by blowing into it without the strap on and it worked fine, then I blew into it with the strap in place and it still worked but required a much harder blow. Then I put it on my dog and had her bark... nothing. After much trouble shooting and cutting my dogs neck fur and making the strap much tighter than was necessary for the previous unit, it only would spray every 20-30 barks from my dog. I did also try attaching the strap so it goes around the front and leaves the sensor open in the back but this then made the unit sit too far from my dogs neck. All in all, a very disappointing purchase due to poor design.


PETSAFE RESPONSE:

We apologize that the Deluxe Anti-Bark Spray Collar has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience. If you would like to discuss this issue with us, please contact our Customer Care Center at 1-800-732-2677.

Rating
20%/
20%
by
Purchased two of these, worked like a charm for a month, then quit spraying. Purchased two more, which worked like a charm for 3 months, then quit spraying! Refreshed the batteries and cleaned the nozzles with air. It activates, but doesn't spray. So, I purchased your "elite" model, which never worked at all. You should perfect your product before charging such high prices. I'm a very frustrated customer. It works, when it works, but it most often doesn't!

PETSAFE RESPONSE:

We apologize that you have had this experience with the Deluxe Anti-Bark Spray Collar. We would like the opportunity to offer additional troubleshooting tips or replacement options. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.

Rating
20%/
20%
by
I purchased 3 of these collars.I have 3 dogs all with different levels of bark issues. The biggest problem dog barks ,turning her head to avoid the spray until its empty! I have adjusted the collar ,the spray stream, everything. She will empty it and go back to merrily tormenting myself and the neighborhood! While I am home I have reverted to a water spray bottle! . I am down to one collar! One unit doesnt even power on now(3 months old)despite multiple battery changes. One unit powers on and sprays nothing. it clicks .it wants to spray .nothing. I tried to"clean out" the sprayer . nothing! .Terrible product! I will note that on my 2 other dogs this worked well. but they are easy dogs with good temperaments. The dog this is necessary for is high strung, determined,and a bully. She, I think likes the challenge! I am now searching for a static collar for her. I dont believe I will go with petsafe again

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