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Classic Closing Panel Pet Door Cover for Aluminum Doors

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5 Customer Reviews

76% 100% 5
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%
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The Petsafe Door dog is suggested for XL dogs but the dog door cover is only strong enough to keep a 10-20lb dog out. We have a Great Dane and he can push the cover in with only a push or two. The point of the cover is to lock in place and keep dogs/people from breaking in. That is not the case for this dog door. I would go with a dog door made for a real size dog if they are over 60lbs and above.

PETSAFE RESPONSE: Thank you for sharing your feedback with us. We are sorry to hear that the closing panel does not meet your expectations, and we can understand how frustrating this can be. Please know that the closing panel is for aesthetic purposes only and is not designed to be a security measure. We would be happy to discuss various replacement options that may be more suitable for you and your Great Dane. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8AM-8PM EST; Saturday, 9AM-5PM EST.

Rating
80%/
80%
by
The plastic door cover or panel apparently isn't strong enough for my dog. She is a pitt mix. Somehow she learned she can just use her paw and pull on the cover, or push depending which side I use it on, and bend it to pop out of the metal tracks. I wish they had something metal or stronger that can't be pried off. I'd buy a replacement, but after 3 years one day she learned how to remove it. A newer plastic one would just be damaged and pulled off. The whole assembly that also holds the flap is wearing out, not matter how tight the screws are it still slides down over time to where the flap doesn't fit correctly. For 3 years it worked great, but now the panel door cover is useless to my dogs.

PETSAFE RESPONSE:

I apologize that this Pet Door has failed to meet your needs and expectations. Please know that your comments and the details of your situation have been passed on to the appropriate teams for review and feedback. If you have further questions or concerns, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.

Rating
80%/
80%
by
Bought a few years ago and am VERY pleased with the PetSafe aluminum XL door.
I have three XL (125-150 lbs) dogs (which they LOVE this door) using it many times each day.
I will need to replace the flap but some screws have become missing..... and the XL aluminum panel has been severely bent.... (too many head bumps)
Since you do not have the XL panel to replace the original what do your customers do now??
(I still need the flap AND screws) thanx

PETSAFE RESPONSE: We are happy to hear that you are pleased with your PetsSafe Door! Please know that, depending on which style door you own, we may offer the XL closing panel through our Customer Care Center. For more information, please contact our Customer Care Center at 1-800-732-2677.

Rating
100%/
100%
by
This is the first pet door we have ever used and we love it. It took my husband about 20 minutes to install and we now have very happy dogs that have the freedom to go in and out. Thank you!

Rating
100%/
100%
dog door10/28/13
by
i think that the dog door is ok but it is a little hard to install.

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