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4-Way Locking Big Cat Door

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19 Customer Reviews

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Ratings Breakdown
19 reviews
1 star
6
2 star
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Rating
20/
20%
by
Bought the Big Cat door and cut a hole in my new barn door... it looked just fine but the door broke. I couldn't fine a replacement door so I bought another entire kit. Guess what? Yes, that one broke also! Not impressed! I've contacted Petsafe to replace the door. I like the idea of the cat door, but they need to make a stronger more durable door. I now wish I would have bought something different.

PETSAFE RESPONSE

Thank you for taking the time to share your experience with the 4-Way Locking Big Cat Door. We are sorry to hear that it is not working well for you! All feedback is welcome, and your experience has been passed along to the design and development teams for review.

Rating
20/
20%
by
Had to use duck tape to hold the pieces of the cat door together. After an hour of trying to install it I'm giving up and returning it. Do not buy. Cheap product.

PETSAFE RESPONSE

Thank you for taking the time to share your concerns with the 4-Way Locking Big Cat Door. We are so sorry to hear that assembly is not going well, and we wan to help. Please give us a call at 1-866-738-4379 for further assistance. We want to do what we can to create a better experience for you!

Rating
40/
40%
H. 11/23/16
by
After installation I notices our cats having a difficult time getting back in onde they used the door.
Closer inspection found tgst the flap is spring loaded on the top; on mine the spring pushed the flap on one side down beyond the overall opening. So once used the flap would not close ring held on the opposite side beyond the hole. No replacement parts and not having my darn receipt meant getting a new door. Not a Petsafe door either.

PETSAFE RESPONSE

Thank you for taking the time to share your experience with the 4-Way Locking Big Cat Door. It is possible that loosening the screws, or expanding the cut-out a bit could help your door open and close more efficiently. We will be contacting you privately so that we can create a better experience for you and your sweet kitty, and get the door working properly!

Rating
20/
20%
by
If something happens to the flap they do not sell a replacement flap ....... You have to purchase the entire thing again, my flap only lasted 5 months

PETSAFE RESPONSE: We're sorry to hear you are having trouble with your 4-Way Locking Big Cat Door, Mel. The flap itself is built into the frame of the pet door for stability and aesthetic purposes. Please know your pet door does come with a one year warranty. If you would like to give us a call at 1-866-738-4379, we would be happy to see how we can help you with this issue!

Rating
100/
100%
by
We had this product in our house for five years for our two dachshunds. We would lock it at night, so no critters would come in. One time it was locked and our larger dachshund cracked it. Not sure where we found it, but we found a replacement on line. We have since moved and I bought this same door again. I like that it locks and the door is a hard plastic, not the flexible plastic. Thank you for making this product and making it available at my local Lowe's store.

Rating
40/
40%
by
My door is no longer usable after six months. The flap has fallen off. I just knew an established company such as Petsafe would sell replacement parts. I am disappointed, especially because my only choice is to replace with the same faulty product or enlarged the hole to accommodate another pet door. I currently have it covered with a board until my husband can fix it.


PETSAFE RESPONSE:

We understand how frustrating it can be when you experience an issue with your door, Amy! While the flap itself for this style of pet door is not replaceable, you may find it helpful to know that your pet door does come with a warranty. We'd be happy to see what replacement options are available to you. Please give us a call at 1-800-732-2677 so that we can assist you with a solution.

Rating
40/
40%
flimsy door2/11/16
by
We have three cats and it didn't take them very long and the door was broken into two pieces right down the middle. What a shame. It stinks that this door is not replaceable. If it was only reinforced with a couple of strips of alum. . I would not recommend this door for this reason.


​PETSAFE RESPONSE:

Thanks for sharing your experience with us, Kent! We're sorry to hear that your cats were able to break the door. We'd be happy to work towards a solution or try and find a door that would work better for you. Please give us a call at the number 1-866-738-4379​.

Rating
40/
40%
cat door2/6/16
by
No replacement for just plastic cat door. :(

PETSAFE RESPONSE: We understand how frustrating it can be when you experience an issue with your door, Jason. While the flap itself for this style of pet door is not replaceable, please know your pet door does come with a warranty. We'd be happy to see what replacement options are available to you! Please feel free to give us a call at 1-800-732-2677. We're in the office Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern and Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Rating
20/
20%
by
It didn't take our cat long to break the door in half. Now it no longer can be locked. I had to tape it with duck tape. Kinda ridiculous.


​PETSAFE RESPONSE:

We're sorry to hear that your cat was able to break the door so quickly after installing it! If you'd like to discuss the replacement options available to you or discuss getting you into a door that might work better for you, please give us a call at the number 1-866-738-4379​ between 8 AM-8 PM EST on Monday-Friday or on 9 AM-5 PM EST on Saturdays. We would be more than happy to work towards a good solution!

Rating
40/
40%
by
This product had been great for my cats, until this spring. They decided it was a great idea to start bringing other critters in at night! The first night I locked them in, they broke the flap, it cracked completely in half, right at the point where the locks block it! After realizing that you cannot buy just the replacement door, I have tried everything(glue,tape, etc..) to hold the two parts together, but now it doesn't swing back closed. Pretty much a waste of time. Unless you find a better way of constructing the locks or reinforcing the plastic door, I would definitely invest in letting costumers buy replacement doors!! The installation alone was a two person job, and I don't really want to have to go through that process again when its just the flap that is broke!

​PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced, Stephanie! We always appreciate feedback and will be sure to take your experience into account. The flap for your Big Cat Flap is built into the frame of the pet door and unfortunately cannot be replaced. However, your door is covered by a 1 year warranty, and our Product Experts would be happy to work with you toward a resolution for your situation. To speak with a Customer Care associate, please call our Customer Care Center directly at 1-800-732-2677.

Rating
20/
20%
Cheap Door6/21/15
by
Bought the large cat locking door, not even a year and it cracked and fell off. Does not do justice to my new garage.

​PETSAFE RESPONSE:
We're very sorry to hear that your pet door didn't hold up for you, Tania! Please know that our doors carry a one-year warranty which covers defects in parts and workmanship. We'd be more than happy to help you replace the door. Please give us a call at the number 1-866-738-4379​. Hours of operation are 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

Rating
80/
80%
by
We purchased and installed the door yesterday. I appreciated the installation video on this site; however it mentioned to measure the distance from the floor to the bottom of the cat while paper instructions said to measure to the shoulders. Our three cats were not amused at either measuring session.

We have taped the flap open until the three cats are used to it. So far curiosity has won out and they have all tried it. So far so good!

Rating
40/
40%
Cracked door10/25/14
by
I've only had this door for a few months and the cats have cracked the door, it's now pretty much unusable. Are there really no replacement parts for the big cat door??

PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced! The flap for the 4-Way Locking Big Cat Door is built into the frame of the pet door and unfortunately cannot be replaced. However, your door is covered by a warranty, and our Product Experts would be happy to work with you toward a resolution for your situation. To speak with a Customer Care associate, please call our Customer Care Center directly at 1-800-732-2677.

Rating
60/
60%
critique9/24/14
by
This door worked well for us until it cracked, not due to the critters, but to one of my kids kicking the door. We kept on using it as best as possible, until the crack gave way completely and the door flap was no longer usable. There was no way to fix it to get it to stay in place. The biggest disappointment was that replacement flaps are available for other doors, but not the BIG cat door. I really had hoped to NOT have to buy a completely new door and install it. What a bummer!

Rating
40/
40%
by
Each door has had problems with the smooth swing of the door on its hinges. So much so that I have had to file down the edge in order for my cats to be able to use it. I do not recommend this particular door.

Rating
20/
20%
by
It angers me that I have to purchase an entire kit. I only need the flap. I will not purchase from PetSafe again....I will make sure the manufacturer has replacement parts available for purchase before buying any product.
It is absolutely unacceptable that I have to purchase the entire kit again.
No more PETSAFE at out house.

PETSAFE RESPONSE: We are sorry to hear that you were unhappy with your purchase of the Big Cat Door! Please know that we do offer loyalty discounts for those who just need the flap, but find that it is not available. To learn more about the loyalty discount, please contact our Customer Care Center at 1-800-732-2677.

Rating
60/
60%
by
This is the second time the door has been broken when in locked position. Still no replacement doors???? Unacceptable!


Rating
60/
60%
by
We have two cats, and I purchased this at Lowes for installation into the bottom of our front screen door. Although I'm a very experienced DIYer, I found the installation to be overly difficult, as it required 3-4 hands to get everything aligned and fastened together. Also, although I was careful about over tightening any fasteners, I still ended up with a cracked frame.

Once it was in, the door worked as expected. We especially like the ability to lock the door in a one-way mode in either direction. This is great when one cat has come in for the night and the second one is being bad and staying out late. The plastic hinges do creak after a while, and this can either be a good (you can tell when someone has entered or exited) or a bad (if you have active cats, it can drive you to distraction). A little WD-40 on the hinge posts solved the problem.

My other gripe with this unit is that it is not possible to buy a replacement door flap. The supplied door is quite sturdy, and I would never have guessed that I would need another. However, one of our cats hit it at full tilt while it was locked, splitting the plastic door in two and completely knocking it out of the frame. Fortunately, the cat seemed unperturbed by the event. In searching for a replacement, I found that the PetSafe site explicitly states "no replacement parts available, please buy a new door." This really is unacceptable.

PETSAFE RESPONSE: We appreciate the feedback on your experience with the Big Cat Door. We understand how needing a replacement flap when they are not available can be frustrating, but please know that we do offer loyalty discounts on replacement doors. To learn more about this discount, please contact our Customer Care Center at 1-800-732-2677

Rating
80/
80%
by
Good looking door. Easy to install - finally got to use my rotary saw! Be sure to always lock BOTH the left and right sides of the door. My 17 lb cat has broken the plastic door twice when I got lazy.