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4-Way Locking Big Cat Door

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8 Customer Reviews

55% 100% 8
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Ratings Breakdown
8 reviews
5 star
0
4 star
2
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1 star
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Rating
80%/
80%
by
We purchased and installed the door yesterday. I appreciated the installation video on this site; however it mentioned to measure the distance from the floor to the bottom of the cat while paper instructions said to measure to the shoulders. Our three cats were not amused at either measuring session.

We have taped the flap open until the three cats are used to it. So far curiosity has won out and they have all tried it. So far so good!

Rating
40%/
40%
Cracked door10/25/14
by
I've only had this door for a few months and the cats have cracked the door, it's now pretty much unusable. Are there really no replacement parts for the big cat door??

PETSAFE RESPONSE: We are sorry to hear of the trouble you've experienced! The flap for the 4-Way Locking Big Cat Door is built into the frame of the pet door and unfortunately cannot be replaced. However, your door is covered by a warranty, and our Product Experts would be happy to work with you toward a resolution for your situation. To speak with a Customer Care associate, please call our Customer Care Center directly at 1-800-732-2677.

Rating
60%/
60%
critique9/24/14
by
This door worked well for us until it cracked, not due to the critters, but to one of my kids kicking the door. We kept on using it as best as possible, until the crack gave way completely and the door flap was no longer usable. There was no way to fix it to get it to stay in place. The biggest disappointment was that replacement flaps are available for other doors, but not the BIG cat door. I really had hoped to NOT have to buy a completely new door and install it. What a bummer!

Rating
40%/
40%
by
Each door has had problems with the smooth swing of the door on its hinges. So much so that I have had to file down the edge in order for my cats to be able to use it. I do not recommend this particular door.

Rating
20%/
20%
by
It angers me that I have to purchase an entire kit. I only need the flap. I will not purchase from PetSafe again....I will make sure the manufacturer has replacement parts available for purchase before buying any product.
It is absolutely unacceptable that I have to purchase the entire kit again.
No more PETSAFE at out house.

PETSAFE RESPONSE: We are sorry to hear that you were unhappy with your purchase of the Big Cat Door! Please know that we do offer loyalty discounts for those who just need the flap, but find that it is not available. To learn more about the loyalty discount, please contact our Customer Care Center at 1-800-732-2677.

Rating
60%/
60%
by
This is the second time the door has been broken when in locked position. Still no replacement doors???? Unacceptable!


Rating
60%/
60%
by
We have two cats, and I purchased this at Lowes for installation into the bottom of our front screen door. Although I'm a very experienced DIYer, I found the installation to be overly difficult, as it required 3-4 hands to get everything aligned and fastened together. Also, although I was careful about over tightening any fasteners, I still ended up with a cracked frame.

Once it was in, the door worked as expected. We especially like the ability to lock the door in a one-way mode in either direction. This is great when one cat has come in for the night and the second one is being bad and staying out late. The plastic hinges do creak after a while, and this can either be a good (you can tell when someone has entered or exited) or a bad (if you have active cats, it can drive you to distraction). A little WD-40 on the hinge posts solved the problem.

My other gripe with this unit is that it is not possible to buy a replacement door flap. The supplied door is quite sturdy, and I would never have guessed that I would need another. However, one of our cats hit it at full tilt while it was locked, splitting the plastic door in two and completely knocking it out of the frame. Fortunately, the cat seemed unperturbed by the event. In searching for a replacement, I found that the PetSafe site explicitly states "no replacement parts available, please buy a new door." This really is unacceptable.

PETSAFE RESPONSE: We appreciate the feedback on your experience with the Big Cat Door. We understand how needing a replacement flap when they are not available can be frustrating, but please know that we do offer loyalty discounts on replacement doors. To learn more about this discount, please contact our Customer Care Center at 1-800-732-2677

Rating
80%/
80%
by
Good looking door. Easy to install - finally got to use my rotary saw! Be sure to always lock BOTH the left and right sides of the door. My 17 lb cat has broken the plastic door twice when I got lazy.

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