The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
I purchased this collar for basic correction training at a local pet store less than a month ago. The collar I used and loved was misplaced in a move and I needed a secondary option quickly. The first few days it worked relatively well, except the few times the remote failed to send the 'sound only' signal to the collar. No, it was not operator error. I recall being disappointed but I've purchased PetSafe products in the past and was very happy. I over-looked a few annoying mishaps. This product does not compare with competitors training collars and is manufactured in a way that batteries need frequent replacing (unless you take the inconvenient time-consuming steps to get a bit more life from them). A bit unreasonable. Lastly, my dog received static shock more than once for no reason at all. I can only speculate what went wrong- no logical explanation. On PetSafes' behalf I will say this seemed to be an isolated occurrence. If this product were priced in the $15-$25.00 range I'd be much less critical. HOWEVER, at $99.99 plus tax and frequent costly battery replacement, I STRONGLY recommend considering/comparing with others on the market. Do your own research and comparisons. There are less expensive, re-chargeable, long range, reliable options available.
We're terribly sorry to hear about the issues that you've experienced with your Basic Remote Trainer, Rae! Be sure that the batteries being used are CR-2032 batteries, as CR-2025s look nearly identical but will cause issues or will not work at all. Battery life in the receiver collar should typically be around a month, depending on use, as long as the receiver collar is turned off or has its battery removed when it is not in use. If the collar is left on continuously, it will typically get around a week to 10 days of battery life.
If you continue having issues, we'd very much like to speak with you to see if we can get the trainer working properly for you or find a solution that would work better for you. Please give us a call at the number 1-866-738-4379 and we'll be glad to help! Please note, however, that we are currently closed for the weekend due to a system update and will reopen this coming Monday, 11/21/2016, at 8AM EST. We apologize for any inconvenience this may cause and appreciate your patience.
It just doesn't want to turn on. Have used it 3 or 4 times. I am just confusing my puppy. Hear the beep when turning on but won't beep or shock when fully turned on. Beeps somewhere between on and off. Replaced the first on that didn't work and this one isn't any better. Wish I had purchased something better.
Thank you for taking the time to review the Basic Static Remote Trainer, Duane. We are terribly sorry to hear that it has not worked well for you, but we would be happy to find a way to help! Please give us a call at 1-866-738-4379 for troubleshooting and programming assistance.
We purchased this product about 4 months ago for our dog. Not only does it only work some of the time when used, but the batteries are constantly need to be replaced. The buttons on the remote have also cracked from usage so when the buttons are pushed the red light on the remote just flashes and nothing happens, We just put new batteries in both the collar and the remote and now the unit has just stopped working all together. Looks like we are out $100 and now have to go find a new brand to purchase. Do not waste your money on this product.
We thank you for sharing your experience with the Basic Remote Trainer with us, Michelle. We're sorry to hear that it has been the cause of so much frustration. Please ensure that the batteries being used are CR-2032s (others, such as CR-2025s, look almost identical but will cause issues) and that they are inserted in the correct direction. To conserve battery life, please be sure to turn the receiver collar off any time that it is not in use. If left on continuously, battery life will be significantly shortened.
If you are pressing a button on your handheld but getting no response from the receiver collar, the units may need to be resynced with one another. To do this, please see the steps described on page 10 of your Operating Guide.
If you continue to experience these issues with the trainer, please give us a call at the number 1-866-738-4379 and we'll be happy to assist you.