The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
We bought two of these to help train our two pugs. I've already spent an additional $15 on batteries for the remotes and I've pressed the tone button a total of two times per collar. I will be taking them back to the store tomorrow to get a refund and will not be purchasing another product from this company.
PETSAFE RESPONSE: We are sorry to hear of the trouble you experienced with your Basic Static Remote Trainer, and we can understand how frustrating it is to have issues with batteries. Please know that the typical battery life for this product is approximately 10 days if the system is continuously on. We do recommend to turn off the system (turn battery cap to "O " ) when not in use. Please know that this collar does have a 1 year warranty, and we do hope that you will continue to use our products. Our Product Experts are standing by to offer any assistance you may need. For more information, please contact our Customer Care Center at 1-800-732-2677.
Do not buy this product. Every time I put $15 worth of batteries in it, it only last 1/2 day. Even if you take the batteries out completely, they die right away. I even exchanged it at the store for another one, expecting that I got a flawed one initially. Nope! Same thing. Now I'm stuck with something I can't use.
PETSAFE RESPONSE: We are sorry to hear about the problem you've encountered with your Basic Remote Trainer. Having to replace batteries frequently can be frustrating, especially when the product is not used often. Please know that the average battery life is up to 2 months, but if the receiver collar is left ON continuously, the maximum battery life is about 10 days. This product is backed by a 1 year limited warranty, and we would be happy to troubleshoot this issue with you. For more information, please contact our Customer Care Center at 1-800-732-2677.
This the worst design for a product that I have seen in a long time, maybe ever. The idea of having the battery compartment door also being the on/off switch couldn't have been thought out worse. When you go to turn it on, the batteries come flying out all over the floor. Our's was used for about five minutes before we tossed it in a drawer. My wife thought she could fix it to work, but by the time she got around to it Petco would no longer let us return it. I would NEVER recommend this to anyone.
PETSAFE RESPONSE: We are sorry to hear that the Basic Static Remote Trainer has failed to meet your expectations! Please know that this product is backed by a warranty and our Product Experts will be attempting to contact you to offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677.