The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
I had purchased in Nov. of last year and have not used it until now. The first time was great, no problems. Then the second time after I turned it on the batteries and cap came off. I was able to find them in our home. The third time I put the collar on again the cap and batteries fell off and since the dog was running around we could not find it. I surely would never buy this collar again....
We are very sorry to hear about the issues you have had with the battery cap on your remote trainer, Nancy! We would be more than happy to help you get that battery cap replaced. Please give us a call at 1-866-738-4379 and we would be glad to assist you. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.
We bought two of these to help train our two pugs. I've already spent an additional $15 on batteries for the remotes and I've pressed the tone button a total of two times per collar. I will be taking them back to the store tomorrow to get a refund and will not be purchasing another product from this company.
PETSAFE RESPONSE: We are sorry to hear of the trouble you experienced with your Basic Static Remote Trainer, and we can understand how frustrating it is to have issues with batteries. Please know that the typical battery life for this product is approximately 10 days if the system is continuously on. We do recommend to turn off the system (turn battery cap to "O " ) when not in use. Please know that this collar does have a 1 year warranty, and we do hope that you will continue to use our products. Our Product Experts are standing by to offer any assistance you may need. For more information, please contact our Customer Care Center at 1-800-732-2677.
Do not buy this product. Every time I put $15 worth of batteries in it, it only last 1/2 day. Even if you take the batteries out completely, they die right away. I even exchanged it at the store for another one, expecting that I got a flawed one initially. Nope! Same thing. Now I'm stuck with something I can't use.
PETSAFE RESPONSE: We are sorry to hear about the problem you've encountered with your Basic Remote Trainer. Having to replace batteries frequently can be frustrating, especially when the product is not used often. Please know that the average battery life is up to 2 months, but if the receiver collar is left ON continuously, the maximum battery life is about 10 days. This product is backed by a 1 year limited warranty, and we would be happy to troubleshoot this issue with you. For more information, please contact our Customer Care Center at 1-800-732-2677.