The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
I love this idea!!! The collar works great but the design has flaws. The battery cover breaks and is hard to turn on and off. Pet safe has great customer service, so a new one is on the way. I hope it is a new and improved design! old one PDTOO-13882
Quit working when I changed the batteries, 10/18/13
This collar was working great at helping to train my dog basic commands. Within the first few days I only had to warn her with beeps and it was going well. Unfortunately, as soon as I had to change the batteries, it seemed to stop working right. When I put the collar on her, it would beep every time she ran or jumped, so we stopped using it. I don't know how much of this was just a faulty unit, however, I do want to say that PetSafe's customer service was phenomenal when I called them, and are sending me a new unit straight away. Having worked in customer service, I know how difficult it is to hear from customers who are unhappy with you, so I can't say enough good about them.
Like others stated, poor quality., 10/15/13
We've had it for a week. Dog responded great to it, but it drains batteries like nobodies business. Also had the problem with the battery compartment falling out and having a poor fit. To top it off, the (thin) plastic housing is (cheaply) glued together or pressure fitted, either way my 4 month old puppy managed to crack the collar housing open by plopping down on our kitchen floor, 1 year warranty doesn't cover damage from the animal (which I'm sure they'll classify this incident as) and the wires have separated from the circuit board so there is no hope of me trying to fix it. $100+ down the drain, I could have went to a few obedience classes with that money and got more value, I'd give it a zero star rating if I could.
We are sorry to hear that you are experiencing these issues with your PetSafe Basic Remote Trainer. Please know that they have been passed on to the appropriate teams for review and feedback. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide any replacement options that may be available to you.