The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
It was working great, but the switch thing must have come loose when my dog was outside and was turned away because now I have a collar a remote but no way to use it due to no back on the collar.... great invention bad place to put a on/off switch as part of the battery back....
Thank you for sharing your experience, Nikki. We are sorry to read that this trainer did not meet your needs and expectations. Please know that it is important to ensure the battery door is snug before placing it on the dog and that this system has a 1 year warranty. So that we may further assist you, please give us a call at -800-732-2677.
I am disgusted with this product. I have had this remote trainer for less than a year - just replaced the batteries and it does not work. The collar itself is in shreds. I am so disappointed!!!
We apologize for any frustration the product has caused, Amy! Please make sure that the batteries being used are CR-2032 batteries (CR-2025s look identical but will not work correctly) and that they are installed positive (+) side up. Please also attempt to go through the pairing/syncing process laid out in your manual. If the trainer is still not working correctly, please give us a call at the number 1-866-738-4379. We are available from 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.
I hope is me doing it wrong. I have replaced the batteries on it within the 2 weeks of buying the safepet trainer, and now, the one's I have replaced 1 week and a half.
I am sorry to read that you are having difficulty with your remote trainer. The standard battery life for this system is approximately 2 weeks depending on use. Please ensure that the battery tab inside the collar housing is nice and springy, try lifting it gently with your fingernail so that it is not pressed down. I hope this is helpful! If you have further questions or concerns, please call our Customer Care Center directly at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. – 8 P.M. EST and Saturdays 9 A.M. – 5 P.M. EST.