The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
We purchased this product about 4 months ago for our dog. Not only does it only work some of the time when used, but the batteries are constantly need to be replaced. The buttons on the remote have also cracked from usage so when the buttons are pushed the red light on the remote just flashes and nothing happens, We just put new batteries in both the collar and the remote and now the unit has just stopped working all together. Looks like we are out $100 and now have to go find a new brand to purchase. Do not waste your money on this product.
We thank you for sharing your experience with the Basic Remote Trainer with us, Michelle. We're sorry to hear that it has been the cause of so much frustration. Please ensure that the batteries being used are CR-2032s (others, such as CR-2025s, look almost identical but will cause issues) and that they are inserted in the correct direction. To conserve battery life, please be sure to turn the receiver collar off any time that it is not in use. If left on continuously, battery life will be significantly shortened.
If you are pressing a button on your handheld but getting no response from the receiver collar, the units may need to be resynced with one another. To do this, please see the steps described on page 10 of your Operating Guide.
If you continue to experience these issues with the trainer, please give us a call at the number 1-866-738-4379 and we'll be happy to assist you.
This collar worked very well when it worked. Requires very frequent battery changes even when turning the collar to the off position when not in use. After 2 months and multiple battery changes the collar stopped working all together. I retuned it and was given a new one that lasted less than 1 week. Sadly I have wasted time and a considerable about of money on this collar. The worst part is that my puppy's training has been delayed months due to this collar.
We are sorry to hear of the trouble that you have had with the Basic Remote Trainer, Sandy! Please know that this is not typical as the collar battery should be lasting about 2 weeks if it is being used daily. For troubleshooting and warranty assistance, please give us a call at 1-866-738-4379 so that we can get you and your pup back to training!