The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
Every time the dog scratches her neck the battery cover comes off . Now the cover doesn't stay on at all. Waste of $100.
PETSAFE RESPONSE: We apologize that you experienced trouble with your Remote Trainer! Please know that the battery covers are designed to twist into place on the receiver, which should prevent the cap from coming off easily. If this does occur, we would recommend contacting our Customer Care Center at 1-800-732-2677 for replacement options.
This collar is a waste of money. I can't find the receipt or I'd take it back!, 3/5/14
It worked fine for a week or two. The batteries died, tried replacing them and it still won't work! I want my money back! Don't buy this collar!
PETSAFE RESPONSE: We appreciate the feedback on your Petsafe Remote Trainer. We are sorry to hear you are experiencing trouble with your system! If the device is still not working with new batteries, we do have tips available for you at the link below. This product does have a 1 year limited warranty and a 30 day return policy is available if you purchased your Remote Trainer through our website. If you'd like to discuss more troubleshooting tips for your product, or have questions regarding the warranty, please contact our Customer Care Center at 1-800-732-2677.
When it works, it is a great training tool., 3/3/14
When this product has fresh batteries or is not falling apart it works great most of the time. After using the collar for a few days the batteries are drained . After changing the batteries and making sure the battery cap was on snug, our dog managed to lose the cap and batteries. I would consider sending the engineers back to the drawing board on this design. I have to say customer service was great, they are sending a replacement and I will use tape or use a rubber band on the replacement. Hopefully keep it together long enough to train our dog.
PETSAFE RESPONSE: We are sorry to hear that you had experienced trouble with your Basic Static Remote Trainer and do appreciate your feedback . Please know that if the collar is left ON continuously, the Maximum battery life is up to 10 days. The transmitter will "sleep" when not in use, so the battery life on the handheld is about 2 months. We are glad to know our Customer Care was able to help with a solution for you and your dog! If there is anything we can do to improve your Petsafe experience, feel free to contact our Customer Care Center at 1-800-732-2677.
Poor Design And a complete waste of money!, 2/17/14
by Wendy Yutzy
I think this lasted 3 weeks... We now have only pieces left after our dog somehow dismantled it. And the design of the on/off/open button stinks!! Multiple times I put the stupid cap on wrong after it came apart while trying to turn it off and then couldn't get it back off. Aaarrrgghh!! Those switches are way too close together and it's too hard to turn off. Yet you have to in order to conserve batteries. We replaced the batteries within just a few weeks but then she destroyed it. So not only a waste of money on the product, but we are also out the money for the batteries. Love how it worked with the beep option though! But sure expected it to last a little longer considering the price and brand. :(
Absolutely a waste of hard earned money, 1/21/14
When this product has fresh batteries or is not falling apart it works great 45% of the time. After using the collar three to ten times the batteries are drained . After changing th batteries and making sure the battery cap was on snug my dog scratched her neck and popped the cap off. I would consider sending the engineers back for a refresher course if i owned this company
We apologize that you have had this experience with the PetSafe Basic Static Remote Trainer. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience.
This PetSafe product is covered by a one year limited warranty and we would be happy to further troubleshoot and replace the product under the terms of this warranty. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution. We look forward to hearing from you.
great idea, 12/12/13
I love this idea!!! The collar works great but the design has flaws. The battery cover breaks and is hard to turn on and off. Pet safe has great customer service, so a new one is on the way. I hope it is a new and improved design! old one PDTOO-13882
Quit working when I changed the batteries, 10/18/13
This collar was working great at helping to train my dog basic commands. Within the first few days I only had to warn her with beeps and it was going well. Unfortunately, as soon as I had to change the batteries, it seemed to stop working right. When I put the collar on her, it would beep every time she ran or jumped, so we stopped using it. I don't know how much of this was just a faulty unit, however, I do want to say that PetSafe's customer service was phenomenal when I called them, and are sending me a new unit straight away. Having worked in customer service, I know how difficult it is to hear from customers who are unhappy with you, so I can't say enough good about them.
Like others stated, poor quality., 10/15/13
We've had it for a week. Dog responded great to it, but it drains batteries like nobodies business. Also had the problem with the battery compartment falling out and having a poor fit. To top it off, the (thin) plastic housing is (cheaply) glued together or pressure fitted, either way my 4 month old puppy managed to crack the collar housing open by plopping down on our kitchen floor, 1 year warranty doesn't cover damage from the animal (which I'm sure they'll classify this incident as) and the wires have separated from the circuit board so there is no hope of me trying to fix it. $100+ down the drain, I could have went to a few obedience classes with that money and got more value, I'd give it a zero star rating if I could.
We are sorry to hear that you are experiencing these issues with your PetSafe Basic Remote Trainer. Please know that they have been passed on to the appropriate teams for review and feedback. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide any replacement options that may be available to you.
SKU# PDT00-13882 Complete junk!!!!!!!, 10/10/13
Bought this collar 3 months ago for my dog (Belgium Malinois), have maybe used a total of 15 times while taking the dog to the dog park and earlier today while my dog was running across a field i saw something drop, after i realized the collar was there but the vibration mechanism is gone, i found it. Cheaply made!!!!! but while the product worked i was happy with it. I will not spend the money again on this or any other petsafe product
We apologize that this system has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We do value your feedback and appreciate you taking the time to share your experience. If you would like to discuss this issue with us or for warranty replacement options, please contact our Customer Care Center at 1-800-732-2677.
What a waste of money, 9/28/13
Bought this for $120 at Petco. I'm not sure who approved the collar's design but my 5 year old could've drawn up a better product. The battery cover/Off-On-Open switch came off more than once and I lost it. Called customer service, they said it was because I didn't have it screwed in under the lip, they sent me a new collar, I made sure to fasten it as deep as I could, lost it again the next day. I ended up sending my dog to a training facility and the trainer recommended the SportDog brand collars. So I went to Bass Pro and bought one for $5 less than I purchased the PetSafe collar. It is WORLDS BETTER. I've had no problems whatsoever with it since I bought it a month ago. It's waterproof, has a much longer range, way more durable, etc. Much better product. The PetSafe product is so bad I can't even give it away. If only I could get a refund. Moral of the story, DO NOT BUY!!!!
We apologize that this system has failed to meet your expectations. Please know that your comments have been passed on to the appropriate teams for review. We are happy to hear that you are satisfied with the purchase of our SportDOG remote training system. If you would like to discuss applicable replacement options for the PetSafe remote training system, please contact our Customer Care Center at 1-800-732-2677.