The Basic Remote Trainer makes training easy and affordable for any budget. With a 75 yard range and 12 levels of static stimulation and two tone training options, you can communicate with your dog and reinforce good behavior off-leash.
Hell, I have been finding it hard to find on line any replacements parts for my collar, I am looking for a new cover door that you put the batteries in. No one sells them. I am disappointed in this product. I have been through at least 10 batteries for remote and collar. I bought this at Menards in elk river, Mn. for $ 89.00. so not worth it.
Thanks for taking the time to share your experience with the Basic Remote Trainer. We completely understand your frustrations, but we are here to help! The battery door is available to order through our Customer Care Center, and the standard battery life for this system is about two weeks. Please be sure to turn the collar off when it is not in use. If you ever need any help at all our Customer Care Team is standing by to help you and we can be reached at 1-866-738-4379.
Purchased the training collar from Menards for $99. Worked as expected for the first few days. Now it does not work (sound or static). The collar will beep when turning on then nothing. Replaced the batteries that came with the collar (even though they were less than a week old) and it still does the same thing. Poor quality and performance for the price. Frustrating.
We're terribly sorry to hear that your remote trainer is not working correctly! Please keep in mind that the battery life of the collar, if kept on continuously, will typically be around 1 week or less. For this reason, we highly recommend turning the collar off when it is not in use in order to conserve battery life. Although the units typically do not require re-synchronizing after a battery change, it sounds as though your receiver collar has become unsynced with the handheld. The synchronization steps can be found on Page 10 of the Operating Guide (which can also be found at the following link: http://www.petsafe.net/media/manuals/PDT00-13882_Basic_Remote_Trainer_Manual.pdf) or we would be more than happy to assist you with the process or with any problems you are experiencing with the remote trainer. Please give us a call at the number 1-866-738-4379 and we would be more than happy to help out!
I purchased this collar for basic correction training at a local pet store less than a month ago. The collar I used and loved was misplaced in a move and I needed a secondary option quickly. The first few days it worked relatively well, except the few times the remote failed to send the 'sound only' signal to the collar. No, it was not operator error. I recall being disappointed but I've purchased PetSafe products in the past and was very happy. I over-looked a few annoying mishaps. This product does not compare with competitors training collars and is manufactured in a way that batteries need frequent replacing (unless you take the inconvenient time-consuming steps to get a bit more life from them). A bit unreasonable. Lastly, my dog received static shock more than once for no reason at all. I can only speculate what went wrong- no logical explanation. On PetSafes' behalf I will say this seemed to be an isolated occurrence. If this product were priced in the $15-$25.00 range I'd be much less critical. HOWEVER, at $99.99 plus tax and frequent costly battery replacement, I STRONGLY recommend considering/comparing with others on the market. Do your own research and comparisons. There are less expensive, re-chargeable, long range, reliable options available.
We're terribly sorry to hear about the issues that you've experienced with your Basic Remote Trainer, Rae! Be sure that the batteries being used are CR-2032 batteries, as CR-2025s look nearly identical but will cause issues or will not work at all. Battery life in the receiver collar should typically be around a month, depending on use, as long as the receiver collar is turned off or has its battery removed when it is not in use. If the collar is left on continuously, it will typically get around a week to 10 days of battery life.
If you continue having issues, we'd very much like to speak with you to see if we can get the trainer working properly for you or find a solution that would work better for you. Please give us a call at the number 1-866-738-4379 and we'll be glad to help! Please note, however, that we are currently closed for the weekend due to a system update and will reopen this coming Monday, 11/21/2016, at 8AM EST. We apologize for any inconvenience this may cause and appreciate your patience.