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Basic/Deluxe Bark Collar Replacement Collar Strap

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6 Customer Reviews

37% 100% 6
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6 reviews
1 star
4
2 star
1
3 star
0
4 star
0
5 star
1

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Rating
100%/
100%
by
As I said before, the clasp stinks, BUT and a BIG BUT, the Customer service (my guy was [Customer Care Representative] ) is excellent! Call the toll free number they give you and they will replace the collar with a better one. I was very, very impressed! [Customer Care Representative] apologized and cared about this!!

I will continue to buy products from this company when needed and would recommend it all the time!!

They stand by their products 100% and I am a very happy customer!!

THANK YOU!

Bob

PETSAFE RESPONSE

We are glad to hear that our Customer Care Representative was able to assist you! Please do not hesitate to reach out to us if you have any needs in the future.

Rating
20%/
20%
by
The device works very very well but the collar and clasp are horrible...basically worthless. I bought 5 collars and now have to buy another one. The reason for this is that I was told that any collar would work for the Basic Static device so I went and bought one with a belt type clasp. However, that collar was far too thick and the device did not work at all. So, I went and bought a thinner one and the same thing...it did not work. However, the device is working because I tested it.

Please help me!! We need better clasps or a warranty on these collars and clasps.. They break everytime.

I would be happy to email with you or you can even call me.

Sincerely,

A Good customer

PS I really like the product but this needs a belt type clasp or a metal one

PETSAFE RESPONSE

Thank you for sharing your experience, Bob! We are sorry to hear that this collar strap has not worked well for you and your dog, but we are happy to discuss some options that may better suit your needs. We will be contacting you privately for a solution!


Rating
20%/
20%
Poor quality7/12/16
by
This is the 4th one ive bought. The clasp has broke twice and the collar wont stay on my dog at all,

PETSAFE RESPONSE: We appreciate you providing us with your feedback, Nicole. We're sorry to hear this replacement strap is not meeting the needs of you and your pet. We will be attempting to get in touch with you privately to see if we can help identify ways of preventing you from experiencing this issue in the future. Please feel free to call our Customer Care Center at 1-866-738-4379 if you need immediate assistance.

Rating
20%/
20%
by
Next time I will pay closer attention to the reviews. The plastic buckle on the not adjustable side broke. Didn't even last a day. Going to attach it to a better quality collar. Maybe then it will last longer. As far as the bark control goes, not sure how well it works yet. We'll see after I find a quality collar to put it on.

PetSafe: maybe you should just sell it without a collar and instruct people how to attach it to a better quality collar.

PETSAFE RESPONSE:
Thank you for sharing your experience with us, Trever! We're sorry to hear that the strap on your bark control collar broke so soon after you purchased it. We would be happy to discuss the replacement options available to you. Please give us a call at the number 1-866-738-4379. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.

Rating
20%/
20%
by
We have the yard-max containment system, as well as two bark collars for two large dogs. When we adjusted the length of these collars and noticed the fraying, we burned the ends of these nylon collars to stop the fraying. This worked for a very short time. Then one of the fasteners broke on a collar.

We tried to go and just purchase a better quality collar from a pet store. Of course, the 18" is too small for our dogs, they need a 20" or larger. Guess what...IF you can find a 20" collar in the necessary style, it is 1" wide and will not fit the device onto it.

These devices work great, BUT, because of the poor quality of the collars that are necessary for the dogs to wear these devices, they are useless because I CANNOT keep them on my dogs!! For the amount of money that we have invested in these systems, it is VERY frustrating. Did I say we have owned these items for less than a year??

PETSAFE RESPONSE: Thank you for sharing your feedback on the Basic/Deluxe Bark Collar Replacement Collar Strap. We are sorry to hear these straps do not meet your expectations, and can understand how upsetting this can be. Please know that we will be attempting to contact you for more information regarding your situation and will work to try and provide a solution that best suits your needs. For more information, please contact our Customer Care Center at 1-800-732-2677.


Rating
40%/
40%
by
I bought the original bark collar at pet co. It lasted for about a year and the strap broke where it clips together.
I've just bought a replacement collar and I got it very quickly but it lasted a full day and part of the second. I came home from work to find my dog barking and the collar broken and laying on the ground. It was just unraveled and had snapped in the same spot.
Looking at both straps, the replacement is not even the same material as the first one it came with. The second is very poor quality and I'm very disappointed with it.
When the collar is on it really does work very well.

PETSAFE RESPONSE: We are sorry to hear that the replacement collar strap has failed to meet your expectations. Please know that we will attempt to contact you and offer troubleshooting and replacement assistance.
If you have any questions, please contact our Customer Care Center at 1-800-732-2677.