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Basic/Deluxe Bark Collar Replacement Collar Strap

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You're reviewing: Basic/Deluxe Bark Collar Replacement Collar Strap
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very poor quality, 9/7/14
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I bought the original bark collar at pet co. It lasted for about a year and the strap broke where it clips together.
I've just bought a replacement collar and I got it very quickly but it lasted a full day and part of the second. I came home from work to find my dog barking and the collar broken and laying on the ground. It was just unraveled and had snapped in the same spot.
Looking at both straps, the replacement is not even the same material as the first one it came with. The second is very poor quality and I'm very disappointed with it.
When the collar is on it really does work very well.

PETSAFE RESPONSE: We are sorry to hear that the replacement collar strap has failed to meet your expectations. Please know that we will attempt to contact you and offer troubleshooting and replacement assistance.
If you have any questions, please contact our Customer Care Center at 1-800-732-2677.

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