Basic/Deluxe Bark Collar Replacement Collar Strap

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We have the yard-max containment system, as well as two bark collars for two large dogs. When we adjusted the length of these collars and noticed the fraying, we burned the ends of these nylon collars to stop the fraying. This worked for a very short time. Then one of the fasteners broke on a collar.

We tried to go and just purchase a better quality collar from a pet store. Of course, the 18" is too small for our dogs, they need a 20" or larger. Guess what...IF you can find a 20" collar in the necessary style, it is 1" wide and will not fit the device onto it.

These devices work great, BUT, because of the poor quality of the collars that are necessary for the dogs to wear these devices, they are useless because I CANNOT keep them on my dogs!! For the amount of money that we have invested in these systems, it is VERY frustrating. Did I say we have owned these items for less than a year??

PETSAFE RESPONSE: Thank you for sharing your feedback on the Basic/Deluxe Bark Collar Replacement Collar Strap. We are sorry to hear these straps do not meet your expectations, and can understand how upsetting this can be. Please know that we will be attempting to contact you for more information regarding your situation and will work to try and provide a solution that best suits your needs. For more information, please contact our Customer Care Center at 1-800-732-2677.

I bought the original bark collar at pet co. It lasted for about a year and the strap broke where it clips together.
I've just bought a replacement collar and I got it very quickly but it lasted a full day and part of the second. I came home from work to find my dog barking and the collar broken and laying on the ground. It was just unraveled and had snapped in the same spot.
Looking at both straps, the replacement is not even the same material as the first one it came with. The second is very poor quality and I'm very disappointed with it.
When the collar is on it really does work very well.

PETSAFE RESPONSE: We are sorry to hear that the replacement collar strap has failed to meet your expectations. Please know that we will attempt to contact you and offer troubleshooting and replacement assistance.
If you have any questions, please contact our Customer Care Center at 1-800-732-2677.