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Automatic Ball Launcher

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Product Review: Needed A Lot More Field Testing

Review by W Sharp (submitted on August 28, 2017):

Problems with ball launcher

No way to disable, extend or override the 15-minute timeout function.
When the dog plays with the ball a couple of minutes before putting it back in the launcher and it only gets launched a couple of times before timing out, he gets bored and stops playing with it. Turning the unit off and back on doesn’t clear the timeout and, if anything, it starts back at the beginning making it even longer. Having this feature on should be an owner’s decision.

No way to defeat or override the motion sensor.
Having this feature on should be an owner’s decision. Sometimes it causes more problems than it solves.

No way to turn off the beep that occurs right before launching.
The dog puts the ball in the launcher and sits at the side of the launcher awaiting the launch. Then comes the beep, he jumps out in front of the launcher and the motion sensor stops the launch. He sits in front of the launcher waiting for the launch, gets bored and stops playing with the launcher. Turning off that beep and just launching the ball would make the launcher much more pleasurable for the dog. Having this feature on should be an owner’s decision.

For the money, this item should have received a lot more field testing in real home situations.

PetSafe Response

We thank you for taking the time to share your feedback. These are safety features which were added during the testing process but we do understand your frustrations. We do value your suggestions and they have been passed along to our design team for further review and consideration.

Should you have any questions or concerns, please feel free to reach out to our Customer Care Team at 1-800-732-2677.