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2-Meal Automatic Pet Feeder

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51% 100% 7
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%
(7)
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Ratings Breakdown
7 reviews
5 star
1
4 star
2
3 star
0
2 star
1
1 star
3

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You're reviewing: 2-Meal Automatic Pet Feeder
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Rating
80%/
80%
My 3rd feeder1/14/15
by
My previous cat who lived to 20 had an "eating" problem. You left it, he ate it so when I was gone all day he would have nothing. I purchased 2, one for home and one for my parents' home. Always worked well. That was maybe 15 years ago. My current feline was diagnosed with diabetes and where he used to just nibble all day, now he devours all food at once! Can't have that. Need to give him smaller, more frequent meals so I took out my 2 old ones from the closet, only 1 still worked. The motor could be heard waaaay down the all but it worked. Then I came home and it had not move and the motor was sluggish. Hey, I got my money's worth!
Anyway, I just received the new one last night and I was excited until the battery was in and I heard nothing. Tried several batteries - nothing. If you put the motor right by your ear, you could hear something going. Guess you guys made a quieter motor! Tried it first and it worked. Put it for middle of the night and it worked. I am pleased. I only hope this one lasts as long as my other ones did!

Rating
20%/
20%
Quit working12/15/14
by
Worked for about 1 month, then quit. Replaced battery, still not working. Checked battery voltage, it measured 1.6 which is a full AA battery. The design is quite simple (which is good), but it uses a cheap clock mechanism which I believe has a hard time driving the gears. Don't waste your money.

PETSAFE RESPONSE: We are sorry to hear that your 2-Meal Automatic Pet Feeder is no longer functioning! We can understand how frustrating this can be, and we would be happy to help! This product uses dials that are very similar to egg timers to operate. Once the battery is inserted, simply set the timer in any 2 hour increment by turning the dial clockwise (turning the dial counterclockwise can damage the timer). You may hear a faint "ticking" sound. If the product is still not working properly, please know that it is backed by a 1 year warranty, and our Product Experts are standing by to offer troubleshooting and replacement options for you. For more information, call 1-800-732-2677.

Rating
80%/
80%
by
I had the same experience as other reviewers. The first one I received was a dud. I put in the battery, and nothing happened. However, I then called the number I found in someone else's review who had had the same problem, and I was immediately sent a replacement. (No charge to me, and no requirement that I send the non-working one back.) The replacement works fine, just as advertised. Granted, one can't fine tune the setting, since it only sets in two hour increments. Also, my pet, a dog, is not aggressive about trying to get into it. He just goes into the kitchen fairly often to see whether it's opened yet or not. I suspect a more aggressive pet could nudge it to open. By the way, the lids pop open noiselessly. I expected the dog would learn to hear the opening sound, but that hasn't happened because it is so silent.

Rating
40%/
40%
by
The product works as it should. Once you figure out how to set the timer to open when you want it to, it does what it should do. The problem is that it is too easy to open if you have a "gifted" cat. My cat is highly curious and likes to open drawers and other things he isn't supposed to, so this product was a piece of cake for him. I watched him pop these open in just a couple of minutes.

Rating
100%/
100%
by
This product works great. It always my cat to eat at designated times. Also helps when I am traveling.

Rating
20%/
20%
doesn't work5/9/14
by
I also bought this product just yesterday. I put a new battery into it and set one tray for 2 hours and one for 4 hours. I wanted to see how it worked before I had to use it while I was away. I noticed after about 3 hours it was still on the counter and closed. The dials never moved. I really wished it had worked. I will be returning it to Petco in the morning.

PETSAFE RESPONSE: We are sorry to hear that you have had trouble with your 2-Meal Feeder. Please know that this product is backed by a 1 year limited warranty, and we would be happy to offer troubleshooting and replacement assistance. Please contact our Customer Care Center at 1-800-732-2677 so that we may provide a possible solution.

Rating
20%/
20%
Doesn't work2/11/14
by
I purchased this feeder to find out it does Not work. I tried 5 batteries and the timer never moved. I returned it and looked at another one to see if it was just the one I bought. But when I put the battery (new battery) in it didn't work either. I recommend skipping this product when you see it on the shelf at your local pet store.

PETSAFE RESPONSE: We are sorry to hear that the 2-Meal Automatic Pet Feeder failed to meet your expectations. The timer on the feeder is not required to move to operate properly. The dial is to set the time in which you'd like the pet to access the meal. Please make sure that you are setting the dial in 2 hour increments only. We also suggest not to turn the dial counter-clockwise, as this can damage the product. Please know that the 2-Meal Automatic Pet Feeder does come with a 1 year limited warranty. You can review the warranty information at the link provided below.

LINK: http://www.petsafe.net/support/policies-and-terms/warranty-information

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