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Wireless/Stubborn Dog In-Ground™ Replacement Collar Strap

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8 Customer Reviews

53% 100% 8
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8 reviews
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40%/
40%
by
We have two of these callers, one for our dog and one for our son's dog (our son is deploying this month and she is with us for the length of his deployment). The dogs love to play together and occasionally get rough with each other. We have replaced our dog's collar twice in six months because the plastic buckle cannot stand up to two dogs playing. Please consider a different kind of buckle for this strap. Something along the lines of a belt buckle would be preferable to a plastic buckle which continually breaks.

PETSAFE RESPONSE: Thank you for sharing your experience with us, Deb. We appreciate you providing your feedback regarding the design of the collar strap. Please know we do try to provide options which are both durable as well as easy to use for all of our customers. We've found buckle-like straps are difficult for many people to fit properly on their dogs. These types of straps can be a particular challenge for high energy dogs which are still learning to sit still while the receiver collar is being fitted or removed. If you continue to experience any difficulties with your collar straps, please give us a call at 1-866-738-4379 and we'll be happy to see how we can help further.

Rating
40%/
40%
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I thought when my dog's Collar Strap tore, she must have got it caught on something. I have had to sew the strap together so she can go outside. When I logged onto website to order a Replacement Collar Strap and read the reviews, it made more sense that there is an issue with the Collar Strap and not her having caught it on something in the woods. I am not confident that I wouldn't have the same issue with the Replacement Collar Strap, I ordered 2 Replacement Collar Straps. Besides the issue with the strap, I'm happy with the product as a whole.


​PETSAFE RESPONSE:

Sorry to hear that your collar strap has broken, Amy! Please ensure that the collar is fit tightly enough on your dog that it does not shift around on the neck, which could loosen it over time. If you continue to have issues with the straps, please give us a call at 1-866-738-4379​ and we'd be more than happy to help you out in any way we can.

Rating
40%/
40%
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This is the 5th or 6th collar I've bought over the course of 3-4 years. They just don't last.


​PETSAFE RESPONSE:

We're sorry to hear that the collar straps haven't been holding up very well for you, Sharon! Please give us a call at the number 1-866-738-4379​ and we would be more than happy to try and figure out what could be causing the collars to wear out so quickly and work out a solution for you.

Rating
60%/
60%
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I'd have to agree with the other reviewers. These collars and the wireless device attached to them could be made a whole lot better. The collar connector cracks easily, the metal leads don't stay screwed in long thus we loose the plastic pieces. Please try to remedy PetSafe! The product is great, it just needs more quality. Thanks! MjM

PETSAFE RESPONSE: Thanks so much for providing us with your feedback, Michael! We appreciate your interest in product improvement. Please know we try to find the right balance with our collar straps between durability and ease of use. With very thick connectors, some people with limited mobility and strength in their hands have difficulties undoing the quick-release buckle. You may also find it helpful to know the stainless steel contact points for most receiver collars are threaded like a screw. This allows the collar strap to be removed for cleaning or replacement or to switch between different sizes of contact points. We recommend checking the contact points weekly in order to ensure the natural motion of your pet walking or running hasn't caused them to loosen. If you have any questions or concerns about your PetSafe product, please give our Customer Care Center a call at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern and Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Rating
60%/
60%
Second collar12/20/14
by
I am here ordering a second replacement strap for my Rottweiler/Doberman mix....this is the second time the plastic buckle has broken. Wish it were stronger and more durable. Can the strap not be made with metal buckles?

PETSAFE RESPONSE: We are sorry to hear that the buckle has broken on your replacement collar strap, and we can understand how frustrating it can be to experience this issue. This particular collar's buckle is a "quick release" design and cannot perform as designed if made of metal. We do have other straps that will fit most collars and have the metal belt buckle-style fasteners through our Customer Care Center, and we would be happy to assist you in getting the right strap to best fit your needs. Please contact us at 1-800-732-2677 for more information.

Rating
60%/
60%
by
I think these collars are ok for small dogs but a wider, thicker collar is needed for large dogs and the connectors need to be made better. They come undone too easily and wear out fast.


Rating
40%/
40%
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I have had to replace my collar about every nine months as the plastic parts of the collar connector break.

Rating
80%/
80%
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If you buy this to be put on a puppy. Be sure to leave enough room for growing. Perfect overall